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ASOS SE UK - Printable Version

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ASOS SE UK - polorayo321 - 09-21-2022

I ordered 2 items from asos to a brand new address and account, never done it before, was gonna do the under 150£ PEB method for an instant refund, but they delivered the package to my front porch even though I haven't selected any safe place, does this mean DNA could work in this case if so what do you think the chances of success are out of 100 from experience?

RE: ASOS SE UK - EUCommunity - 09-21-2022

DNA could work, i dont think it makes a difference to whether or not the representative will issue the refund as it's still within the limit they can process without escalation.

RE: ASOS SE UK - mothered - 09-22-2022

Quote:they delivered the package to my front porch
Was the package purely dumped and left unattended at your porch?

RE: ASOS SE UK - stealthysnake88 - 09-22-2022

(09-21-2022, 08:42 PM)polorayo321 Wrote: I ordered 2 items from asos to a brand new address and account, never done it before, was gonna do the under 150£ PEB method for an instant refund, but they delivered the package to my front porch even though I haven't selected any safe place, does this mean DNA could work in this case if so what do you think the chances of success are out of 100 from experience?
Yes dna would work for this if its left at your porch in plain sight

RE: ASOS SE UK - mothered - 09-23-2022

(09-22-2022, 09:00 PM)djduderizx Wrote: Yes dna would work for this if its left at your porch in plain sight
Under such circumstances, the DNA Is 75% complete.

RE: ASOS SE UK - polorayo321 - 09-23-2022

(09-21-2022, 11:13 PM)EUCommunity Wrote: DNA could work, i dont think it makes a difference to whether or not the representative will issue the refund as it's still within the limit they can process without escalation.
Yes they have escalated it and it is under investigation with the carrier, I don't see why they wouldn't issue a refund when it was in a bad neighbourhood and left at plain sight, I was surprised it was still there when I came.