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+--- Thread: FedEx complaint for lossing goods (/Thread-FedEx-complaint-for-lossing-goods)
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FedEx complaint for lossing goods - batdark - 08-20-2022
Hi! Anyone ever done a FedEx complaint? An EB went to a FedEx complaint because the seller declared that the item (70grm) was packed correctly so he filled a FedEx declaration for a compensation, like the item was tempered. Do you think the driver will come for the package or something?
The FedEx boxes are really secure, a Bubble envelope and a well sealed box...
RE: FedEx complaint for lossing goods - mothered - 08-21-2022
Quote:the seller declared that the item (70grm) was packed correctlyTell the seller to provide evidence demonstrating the Item was picked, packed and dispatched correctly.
RE: FedEx complaint for lossing goods - batdark - 08-21-2022
(08-21-2022, 03:38 AM)mothered Wrote:Quote:the seller declared that the item (70grm) was packed correctlyTell the seller to provide evidence demonstrating the Item was picked, packed and dispatched correctly.
They have evidence, and the process is in progress with FedEx, you ever dealed with them?
RE: FedEx complaint for lossing goods - mothered - 08-21-2022
(08-21-2022, 11:39 AM)batdark Wrote: They have evidence, and the process is in progress with FedExDo they have photographic evidence of the package condition at the time It was delivered to your address?
Obviously not.
RE: FedEx complaint for lossing goods - batdark - 08-21-2022
(08-21-2022, 12:12 PM)mothered Wrote:(08-21-2022, 11:39 AM)batdark Wrote: They have evidence, and the process is in progress with FedExDo they have photographic evidence of the package condition at the time It was delivered to your address?
Obviously not.
No no, I mean the seller has evidence of shipping the product, FedEx don't have. My SE is now about the theft or lost of the product itself in the Fedex line.
RE: FedEx complaint for lossing goods - mothered - 08-21-2022
(08-21-2022, 12:44 PM)batdark Wrote: No no, I mean the seller has evidence of shipping the productI understand that, which Is why I suggested photographic evidence at the time the package arrived to your address.
(08-21-2022, 12:44 PM)batdark Wrote: My SE is now about the theft or lost of the product itself in the Fedex line.If you go with what I've said, FedEx cannot fulfil such a request.
RE: FedEx complaint for lossing goods - batdark - 08-21-2022
(08-21-2022, 01:00 PM)mothered Wrote:(08-21-2022, 12:44 PM)batdark Wrote: No no, I mean the seller has evidence of shipping the productI understand that, which Is why I suggested photographic evidence at the time the package arrived to your address.
(08-21-2022, 12:44 PM)batdark Wrote: My SE is now about the theft or lost of the product itself in the Fedex line.If you go with what I've said, FedEx cannot fulfil such a request.
I have taken pictures when it arrived (not bad condition), and the seller has from being shipped correctly, so you think with these i Fedex will deny the claim even If it weights too low? (Sorry maybe I'm losing a little bit in translation, love you mothered :ยด), thanks for your patience)
RE: FedEx complaint for lossing goods - mothered - 08-21-2022
(08-21-2022, 01:05 PM)batdark Wrote: I have taken pictures when it arrived (not bad condition), and the seller has from being shipped correctly, so you think with these i Fedex will deny the claim even If it weights too low?If you're claiming the package arrived damaged (hence the Item was stolen), the weight and the seller's evidence of being dispatched correctly Is Irrelevant and hold no grounds whatsoever.
The carrier will need to provide photographic evidence of the Item enclosed In the package when It arrived at your address, which Is simply not possible.
RE: FedEx complaint for lossing goods - batdark - 08-21-2022
(08-21-2022, 04:05 PM)mothered Wrote:(08-21-2022, 01:05 PM)batdark Wrote: I have taken pictures when it arrived (not bad condition), and the seller has from being shipped correctly, so you think with these i Fedex will deny the claim even If it weights too low?If you're claiming the package arrived damaged (hence the Item was stolen), the weight and the seller's evidence of being dispatched correctly Is Irrelevant and hold no grounds whatsoever.
The carrier will need to provide photographic evidence of the Item enclosed In the package when It arrived at your address, which Is simply not possible.
Okay, so they can't argue nothing against me, let's see what they say or can demonstrate ...
RE: FedEx complaint for lossing goods - mothered - 08-21-2022
(08-21-2022, 04:29 PM)batdark Wrote: Okay, so they can't argue nothing against me, let's see what they say or can demonstrate ...It's not possible to provide photos of every angle of the package when It was delivered to your address.