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+--- Thread: A lucky find on some serial numbers for some monitors, hoping for success. (/Thread-A-lucky-find-on-some-serial-numbers-for-some-monitors-hoping-for-success)
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A lucky find on some serial numbers for some monitors, hoping for success. - yourname - 09-27-2020
I have two claims right now, one with Dell and one with Lenovo. For the Lenovo monitor, I found a serial code on eBay when I searched "Lenovo Monitor" and sorted by old listings. I was extremely surprised the warranty of the Monitor (that I found on Lenovos Warranty Status Checker using the SN from eBay) still had warranty for two more years, AND had a advanced replacement.
For the Dell Monitor, I found a serial on Mercari as well, searched "Dell Monitor", didn't sort though. Found a serial for a S2716DG, and my luck musta been good, because this one still had warranty AND, again had a advanced exchange.
I contacted Dell and it wasn't easy talking to their chat support agent, and I claimed I couldn't send it back, won't say my reasons/methods on how I convinced the associate to start the Dispatch Monitor Request, but I eventually got the representative to do it. Turned out, the monitor was already registered, I needed to do a ownership replacement form, and so i dug up on some info on the owner (I have a few ways to get info), but I got their name and stuff needed to fill out the required previous owner details. The Lenovo monitor was a simple email form so I don't know whats next, gonna keep checking.
I'm going to try to keep this thread updated with the status of these SN claims.
If anyone has any tips, feel free to leave them here
RE: A lucky find on some serial numbers for some monitors, hoping for success. - mothered - 09-27-2020
Good work with circumventing their request to return the monitor.
Please keep us updated as developments come to hand.
RE: A lucky find on some serial numbers for some monitors, hoping for success. - yourname - 09-27-2020
(09-27-2020, 02:57 AM)mothered Wrote: Good work with circumventing their request to return the monitor.
Please keep us updated as developments come to hand.
Will do. I believe it should be easy with the Lenovo. I might say that someone in the household just "recently" got tested positive for a contagious illness and that it would be a safety hazard to do so. Maybe I can ignore it the return request flatout, lol.
RE: A lucky find on some serial numbers for some monitors, hoping for success. - mothered - 09-27-2020
(09-27-2020, 03:06 AM)yourname Wrote: I believe it should be easy with the Lenovo. I might say that someone in the household just "recently" got tested positive for a contagious illness and that it would be a safety hazard to do so. Maybe I can ignore it the return request flatout, lol.Can you use the same reason(s) as you did with Dell?
RE: A lucky find on some serial numbers for some monitors, hoping for success. - HEIS - 09-27-2020
(09-27-2020, 01:10 AM)yourname Wrote: I have two claims right now, one with Dell and one with Lenovo. For the Lenovo monitor, I found a serial code on eBay when I searched "Lenovo Monitor" and sorted by old listings. I was extremely surprised the warranty of the Monitor (that I found on Lenovos Warranty Status Checker using the SN from eBay) still had warranty for two more years, AND had a advanced replacement.
at Lenovo warranty checker by Advanced Replacement you meant Premium Care or Premier Onsite Support?
RE: A lucky find on some serial numbers for some monitors, hoping for success. - yourname - 09-28-2020
Now they are asking me to call them (For Dell).
RE: A lucky find on some serial numbers for some monitors, hoping for success. - mothered - 09-28-2020
(09-28-2020, 07:01 PM)yourname Wrote: Now they are asking me to call them (For Dell).What exactly was your last conversation?
RE: A lucky find on some serial numbers for some monitors, hoping for success. - yourname - 10-02-2020
So, update, everything went smoothly. The last conversation was just a chat of the rep asking for various evidences (understandably), which I provided.
(09-27-2020, 12:09 PM)HEIS Wrote:(09-27-2020, 01:10 AM)yourname Wrote: I have two claims right now, one with Dell and one with Lenovo. For the Lenovo monitor, I found a serial code on eBay when I searched "Lenovo Monitor" and sorted by old listings. I was extremely surprised the warranty of the Monitor (that I found on Lenovos Warranty Status Checker using the SN from eBay) still had warranty for two more years, AND had a advanced replacement.
at Lenovo warranty checker by Advanced Replacement you meant Premium Care or Premier Onsite Support?
I meant Premier Care, I should've clarified that.
RE: A lucky find on some serial numbers for some monitors, hoping for success. - mothered - 10-02-2020
(10-02-2020, 12:28 AM)yourname Wrote: So, update, everything went smoothly.Judging by the post you've deleted, the SE succeeded, yes?
RE: A lucky find on some serial numbers for some monitors, hoping for success. - yourname - 10-02-2020
(10-02-2020, 04:08 AM)mothered Wrote:(10-02-2020, 12:28 AM)yourname Wrote: So, update, everything went smoothly.Judging by the post you've deleted, the SE succeeded, yes?
Correct.