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Bestbuy SE - Purolator Airpod Pros - Printable Version

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Bestbuy SE - Purolator Airpod Pros - Datfacethough - 08-16-2020

Just got a voicemail from a purolator investigator stating that best buy has decided to open an investigation on a two month old refund?
Airpod Pros.
Should I just ignore it and not call them back?


RE: Bestbuy SE - Purolator Airpod Pros - DirtyRock - 08-16-2020

Did you use your real name? real address? real contact information?


RE: Bestbuy SE - Purolator Airpod Pros - Datfacethough - 08-17-2020

(08-16-2020, 11:22 PM)DirtyRock Wrote: Did you use your real name? real address? real contact information?
Yes.

@mothered if you can help me by sharing your wisdom and what you think I should do here I'd be more than appreciative.


RE: Bestbuy SE - Purolator Airpod Pros - mothered - 08-17-2020

(08-17-2020, 12:31 AM)Datfacethough Wrote: @mothered if you can help me by sharing your wisdom and what you think I should do here I'd be more than appreciative.
What method did you use at the time, and have you performed further SEs since then that Involved any type of complications?


RE: Bestbuy SE - Purolator Airpod Pros - Datfacethough - 08-17-2020

(08-17-2020, 03:59 AM)mothered Wrote:
(08-17-2020, 12:31 AM)Datfacethough Wrote: @mothered if you can help me by sharing your wisdom and what you think I should do here I'd be more than appreciative.
What method did you use at the time, and have you performed further SEs since then that Involved any type of complications?

I used DNA, with no complications with further SEs


RE: Bestbuy SE - Purolator Airpod Pros - mothered - 08-17-2020

(08-17-2020, 01:33 PM)Datfacethough Wrote: I used DNA, with no complications with further SEs
DNAs (and boxing) are always susceptible to Investigations, but rarely happen after a claim has been finalized 2 months prior and a refund Issued thereafter.

Something has triggered them to cross-check their records with that of the carrier. Don't bother calling them- Instead, wait for their response. For future reference, namely to avoid Issues of this nature, use the missing Item method with lightweight Items. AirPods have a very high success rate.


RE: Bestbuy SE - Purolator Airpod Pros - Datfacethough - 08-17-2020

(08-17-2020, 04:13 PM)mothered Wrote:
(08-17-2020, 01:33 PM)Datfacethough Wrote: I used DNA, with no complications with further SEs
DNAs (and boxing) are always susceptible to Investigations, but rarely happen after a claim has been finalized 2 months prior and a refund Issued thereafter.

Something has triggered them to cross-check their records with that of the carrier. Don't bother calling them- Instead, wait for their response. For future reference, namely to avoid Issues of this nature, use the missing Item method with lightweight Items. AirPods have a very high success rate.
Alright, thank you for your advice. I'll keep you updated.


RE: Bestbuy SE - Purolator Airpod Pros - Green314 - 08-17-2020

(08-17-2020, 04:13 PM)mothered Wrote:
(08-17-2020, 01:33 PM)Datfacethough Wrote: I used DNA, with no complications with further SEs
DNAs (and boxing) are always susceptible to Investigations, but rarely happen after a claim has been finalized 2 months prior and a refund Issued thereafter.

Something has triggered them to cross-check their records with that of the carrier. Don't bother calling them- Instead, wait for their response. For future reference, namely to avoid Issues of this nature, use the missing Item method with lightweight Items. AirPods have a very high success rate.

I can only concur with this post. Use always the best suitable for the item.


RE: Bestbuy SE - Purolator Airpod Pros - mothered - 08-18-2020

(08-17-2020, 07:15 PM)Datfacethough Wrote: Alright, thank you for your advice. I'll keep you updated.
You're welcome.

We shall await further developments.