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+--- Thread: DPD SE (/Thread-DPD-SE)
DPD SE - Dec.vs - 10-29-2019
While trying to do a partial refund on a company I told them that the package hadnt been hindered with and that there was no more they could do. I then rang up and they said the same thing and to contact DPD and make a complaint on there.
Has anyone ever done this before? I was going to tell them that my Track suit bottoms and jacket didnt come in the parcel. Do you think this will work? And whats the best way to go about it.
RE: DPD SE - mothered - 10-29-2019
Quote:I told them that the package hadnt been hindered with and that there was no more they could do
Quote:I was going to tell them that my Track suit bottoms and jacket didnt come in the parcelThis Is somewhat confusing/contradictory.
Did you claim a partial?
RE: DPD SE - youngkeezy - 10-29-2019
What company was this seems like there shifting the blame
RE: DPD SE - Dec.vs - 10-29-2019
(10-29-2019, 02:47 PM)mothered Wrote:I contacted the comapny and claimed only the coat had arrived. (Said i was missing some joggers and a jacket).Quote:I told them that the package hadnt been hindered with and that there was no more they could doQuote:I was going to tell them that my Track suit bottoms and jacket didnt come in the parcelThis Is somewhat confusing/contradictory.
Did you claim a partial?
They asked if the package had been tampered with i said no. They then emailed and said they had checked cctv and they have concrete evidence that the items were defo there when it was shipped. They told me to contact DPD about it as they cant do anything as i said it didnt look tampered with. I then rang them to see if they would give me a refund through phone and they said the exact same thing.
RE: DPD SE - Dec.vs - 10-29-2019
(10-29-2019, 02:56 PM)youngkeezy Wrote: What company was this seems like there shifting the blameIt was from The Gym King website.
RE: DPD SE - mothered - 10-30-2019
(10-29-2019, 03:26 PM)Dec.vs Wrote:(10-29-2019, 02:47 PM)mothered Wrote:I contacted the comapny and claimed only the coat had arrived. (Said i was missing some joggers and a jacket).Quote:I told them that the package hadnt been hindered with and that there was no more they could doQuote:I was going to tell them that my Track suit bottoms and jacket didnt come in the parcelThis Is somewhat confusing/contradictory.
Did you claim a partial?
They asked if the package had been tampered with i said no. They then emailed and said they had checked cctv and they have concrete evidence that the items were defo there when it was shipped. They told me to contact DPD about it as they cant do anything as i said it didnt look tampered with. I then rang them to see if they would give me a refund through phone and they said the exact same thing.
Quote:They asked if the package had been tampered with i said noThere's a very good reason they've asked this, namely for the likelihood of taking further action (In your favor) due to the goods stolen during transit. In short, they've basically SEd themselves.
You should've said yes to tampering.
RE: DPD SE - Dec.vs - 10-30-2019
(10-30-2019, 03:03 AM)mothered Wrote:Okay I will keep this in mind for next time. Is there anyway I could still carry this on or take the L?(10-29-2019, 03:26 PM)Dec.vs Wrote:(10-29-2019, 02:47 PM)mothered Wrote: This Is somewhat confusing/contradictory.I contacted the comapny and claimed only the coat had arrived. (Said i was missing some joggers and a jacket).
Did you claim a partial?
They asked if the package had been tampered with i said no. They then emailed and said they had checked cctv and they have concrete evidence that the items were defo there when it was shipped. They told me to contact DPD about it as they cant do anything as i said it didnt look tampered with. I then rang them to see if they would give me a refund through phone and they said the exact same thing.
Quote:They asked if the package had been tampered with i said noThere's a very good reason they've asked this, namely for the likelihood of taking further action (In your favor) due to the goods stolen during transit. In short, they've basically SEd themselves.
You should've said yes to tampering.
RE: DPD SE - drdan - 10-30-2019
(10-30-2019, 03:03 AM)mothered Wrote:(10-29-2019, 03:26 PM)Dec.vs Wrote:(10-29-2019, 02:47 PM)mothered Wrote: This Is somewhat confusing/contradictory.I contacted the comapny and claimed only the coat had arrived. (Said i was missing some joggers and a jacket).
Did you claim a partial?
They asked if the package had been tampered with i said no. They then emailed and said they had checked cctv and they have concrete evidence that the items were defo there when it was shipped. They told me to contact DPD about it as they cant do anything as i said it didnt look tampered with. I then rang them to see if they would give me a refund through phone and they said the exact same thing.
Quote:They asked if the package had been tampered with i said noThere's a very good reason they've asked this, namely for the likelihood of taking further action (In your favor) due to the goods stolen during transit. In short, they've basically SEd themselves.
You should've said yes to tampering.
Should you always say yes to tampering? I've always gone with no, inferring that it's a warehouse / supplier error.
RE: DPD SE - mothered - 10-31-2019
(10-30-2019, 04:57 PM)drdan Wrote:So have I, many times over.(10-30-2019, 03:03 AM)mothered Wrote:I've always gone with no, inferring that it's a warehouse / supplier error.(10-29-2019, 03:26 PM)Dec.vs Wrote: I contacted the comapny and claimed only the coat had arrived. (Said i was missing some joggers and a jacket).
They asked if the package had been tampered with i said no. They then emailed and said they had checked cctv and they have concrete evidence that the items were defo there when it was shipped. They told me to contact DPD about it as they cant do anything as i said it didnt look tampered with. I then rang them to see if they would give me a refund through phone and they said the exact same thing.
Quote:They asked if the package had been tampered with i said noThere's a very good reason they've asked this, namely for the likelihood of taking further action (In your favor) due to the goods stolen during transit. In short, they've basically SEd themselves.
You should've said yes to tampering.
(10-30-2019, 04:57 PM)drdan Wrote: Should you always say yes to tampering?Not every time, but when they put the question forward, always say It was tampered with.