[Dec.vs]

While trying to do a partial refund on a company I told them that the package hadnt been hindered with and that there was no more they could do. I then rang up and they said the same thing and to contact DPD and make a complaint on there.
Has anyone ever done this before? I was going to tell them that my Track suit bottoms and jacket didnt come in the parcel. Do you think this will work? And whats the best way to go about it.

[mothered]

I told them that the package hadnt been hindered with and that there was no more they could do

I was going to tell them that my Track suit bottoms and jacket didnt come in the parcel

This Is somewhat confusing/contradictory.

Did you claim a partial?

[youngkeezy]

What company was this seems like there shifting the blame

[Dec.vs]

I told them that the package hadnt been hindered with and that there was no more they could do

I was going to tell them that my Track suit bottoms and jacket didnt come in the parcel

This Is somewhat confusing/contradictory.

Did you claim a partial?

I contacted the comapny and claimed only the coat had arrived. (Said i was missing some joggers and a jacket).
They asked if the package had been tampered with i said no. They then emailed and said they had checked cctv and they have concrete evidence that the items were defo there when it was shipped. They told me to contact DPD about it as they cant do anything as i said it didnt look tampered with. I then rang them to see if they would give me a refund through phone and they said the exact same thing.

[Dec.vs]

What company was this seems like there shifting the blame

It was from The Gym King website.

[mothered]

I told them that the package hadnt been hindered with and that there was no more they could do

I was going to tell them that my Track suit bottoms and jacket didnt come in the parcel

This Is somewhat confusing/contradictory.

Did you claim a partial?

I contacted the comapny and claimed only the coat had arrived. (Said i was missing some joggers and a jacket).
They asked if the package had been tampered with i said no. They then emailed and said they had checked cctv and they have concrete evidence that the items were defo there when it was shipped. They told me to contact DPD about it as they cant do anything as i said it didnt look tampered with. I then rang them to see if they would give me a refund through phone and they said the exact same thing.

They asked if the package had been tampered with i said no

There's a very good reason they've asked this, namely for the likelihood of taking further action (In your favor) due to the goods stolen during transit. In short, they've basically SEd themselves.

You should've said yes to tampering.

[Dec.vs]

This Is somewhat confusing/contradictory.

Did you claim a partial?

I contacted the comapny and claimed only the coat had arrived. (Said i was missing some joggers and a jacket).
They asked if the package had been tampered with i said no. They then emailed and said they had checked cctv and they have concrete evidence that the items were defo there when it was shipped. They told me to contact DPD about it as they cant do anything as i said it didnt look tampered with. I then rang them to see if they would give me a refund through phone and they said the exact same thing.

They asked if the package had been tampered with i said no

There's a very good reason they've asked this, namely for the likelihood of taking further action (In your favor) due to the goods stolen during transit. In short, they've basically SEd themselves.

You should've said yes to tampering.

Okay I will keep this in mind for next time. Is there anyway I could still carry this on or take the L?

[drdan]

This Is somewhat confusing/contradictory.

Did you claim a partial?

I contacted the comapny and claimed only the coat had arrived. (Said i was missing some joggers and a jacket).
They asked if the package had been tampered with i said no. They then emailed and said they had checked cctv and they have concrete evidence that the items were defo there when it was shipped. They told me to contact DPD about it as they cant do anything as i said it didnt look tampered with. I then rang them to see if they would give me a refund through phone and they said the exact same thing.

They asked if the package had been tampered with i said no

There's a very good reason they've asked this, namely for the likelihood of taking further action (In your favor) due to the goods stolen during transit. In short, they've basically SEd themselves.

You should've said yes to tampering.

Should you always say yes to tampering? I've always gone with no, inferring that it's a warehouse / supplier error.

[mothered]

I contacted the comapny and claimed only the coat had arrived. (Said i was missing some joggers and a jacket).
They asked if the package had been tampered with i said no. They then emailed and said they had checked cctv and they have concrete evidence that the items were defo there when it was shipped. They told me to contact DPD about it as they cant do anything as i said it didnt look tampered with. I then rang them to see if they would give me a refund through phone and they said the exact same thing.

They asked if the package had been tampered with i said no

There's a very good reason they've asked this, namely for the likelihood of taking further action (In your favor) due to the goods stolen during transit. In short, they've basically SEd themselves.

You should've said yes to tampering.

I've always gone with no, inferring that it's a warehouse / supplier error.

So have I, many times over.

Should you always say yes to tampering?

Not every time, but when they put the question forward, always say It was tampered with.