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+--- Thread: Logitech SE still easy and safe? (/Thread-Logitech-SE-still-easy-and-safe)
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Logitech SE still easy and safe? - CSS - 06-19-2019
So, my first Logitech SE was like a year ago, it was an MX master and was extremely easy to do. But I've heard that Logitech has "upped their security" and made it way harder to SE them.
Does anyone have experience with SE'ing logitech the past year? If so, is it still "safe" and easy to do?
RE: Logitech SE still easy and safe? - KuhakuWolf - 06-19-2019
Yeh you can still do it but they require photos and sometimes videos of the product
RE: Logitech SE still easy and safe? - CSS - 06-19-2019
(06-19-2019, 09:25 PM)KuhakuWolf Wrote: Yeh you can still do it but they require photos and sometimes videos of the product
Well I mean photos won't be that hard to fake if you're good enough at Photoshop right?
RE: Logitech SE still easy and safe? - mothered - 06-19-2019
(06-19-2019, 09:40 PM)CSS Wrote:(06-19-2019, 09:25 PM)KuhakuWolf Wrote: Yeh you can still do it but they require photos and sometimes videos of the product
Well I mean photos won't be that hard to fake if you're good enough at Photoshop right?
Alternatively, you can use the corrupted Image method.
Do note, that anyone can be SEd. It all depends how well you've formulated and executed your SE.
RE: Logitech SE still easy and safe? - NullData - 06-19-2019
it also depends on the person helping you with your case
I had Rose who made my SE a success.
RE: Logitech SE still easy and safe? - CSS - 06-19-2019
(06-19-2019, 09:53 PM)mothered Wrote:(06-19-2019, 09:40 PM)CSS Wrote:(06-19-2019, 09:25 PM)KuhakuWolf Wrote: Yeh you can still do it but they require photos and sometimes videos of the product
Well I mean photos won't be that hard to fake if you're good enough at Photoshop right?
Alternatively, you can use the corrupted Image method.
Do note, that anyone can be SEd. It all depends how well you've formulated and executed your SE.
What's the corrupted image method?
RE: Logitech SE still easy and safe? - CSS - 06-19-2019
(06-19-2019, 09:56 PM)NullData Wrote: it also depends on the person helping you with your case
I had Rose who made my SE a success.
I've tried Logitech multiple times in the past and can also confirm that it depends on the agent of they'll even help you at all. I'm not from the US so live chat wasn't available so they wanted me to call and shit. I got scared and logged off lmao
RE: Logitech SE still easy and safe? - tedownyiskinm - 06-19-2019
Speaking from recent experience from the UK.
Logitech require proof of destruction. Sometimes this is 3 images of different angles with the case number hand written (you will need to be clever with Photoshop to get this done). In other cases you need to provide a video of the item destroyed with the case number handwritten.
The corrupt video doesn't work as they require you to upload to YouTube and will not stop your RMA dead in it's tracks if you dont (in my case). Not sure what they would say in the case of a corrupt image but i suspect you would have to find an alternative way to get them the proof they need.
I tried all sorts to get past them asking for video but they made it very clear in no uncertain terms no video = no RMA.
My advice would be to have everything you need already pre done so in the event they need images you can reply in a timely manor to make it seem more genuine. No good getting asked for proof of destruction then having to find and wait on someone or your self to make the images/video.
I would also like to note that when i was successful with a Logitech headset they didn't ask for proof of destruction but rather a video of the headset covering 3 angles and the serial/QR code.
RE: Logitech SE still easy and safe? - mothered - 06-20-2019
(06-19-2019, 10:07 PM)CSS Wrote:(06-19-2019, 09:53 PM)mothered Wrote:(06-19-2019, 09:40 PM)CSS Wrote: Well I mean photos won't be that hard to fake if you're good enough at Photoshop right?
Alternatively, you can use the corrupted Image method.
Do note, that anyone can be SEd. It all depends how well you've formulated and executed your SE.
What's the corrupted image method?
Exacty that, send a corrupted (non-functional) Image using any of the sites below.
https://corrupt-a-file.net/
https://pinetools.com/corrupt-a-file
http://www.corruptmyfile.com/
Obviously they'll request the Image again, so send It In a different file format and ensure that It's working fine on your end. If need be, keep repeating the process (different file formats each time). This gives the Impression as though you're In full compliance, and doing everything possible to resolve the claim.
RE: Logitech SE still easy and safe? - CSS - 06-20-2019
(06-20-2019, 08:48 AM)mothered Wrote:(06-19-2019, 10:07 PM)CSS Wrote:(06-19-2019, 09:53 PM)mothered Wrote: Alternatively, you can use the corrupted Image method.
Do note, that anyone can be SEd. It all depends how well you've formulated and executed your SE.
What's the corrupted image method?
Exacty that, send a corrupted (non-functional) Image using any of the sites below.
https://corrupt-a-file.net/
https://pinetools.com/corrupt-a-file
http://www.corruptmyfile.com/
Obviously they'll request the Image again, so send It In a different file format and ensure that It's working fine on your end. If need be, keep repeating the process (different file formats each time). This gives the Impression as though you're In full compliance, and doing everything possible to resolve the claim.
Oh yeah that sounds pretty logical. Thanks for the tip man. Although if what tedownyiskinm said is true than I wont be able to use this method on Logitech sadly
I'll keep it in mind for any other SE I'll do in the future though.