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Logitech Reply - Printable Version

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Logitech Reply - Nutany - 10-31-2018

What's up guys!
So I got this reply after sending multiple corrupted videos.
"I forwarded your case to for an escalation, please wait for the feedback once they respond."
Then I asked what that meant and I got this answer.
"I forwarded your case to our next level of support and still waiting for their update."


RE: Logitech Reply - cristy - 10-31-2018

just wait for them reply...if they don't answer in few days, email them and ask for some updates


RE: Logitech Reply - mothered - 10-31-2018

By no means Is It an Indicator of a failed SE.

It's simply company protocol to escalate the case to the next level.