[Nutany]

What's up guys!
So I got this reply after sending multiple corrupted videos.
"I forwarded your case to for an escalation, please wait for the feedback once they respond."
Then I asked what that meant and I got this answer.
"I forwarded your case to our next level of support and still waiting for their update."

[cristy]

just wait for them reply...if they don't answer in few days, email them and ask for some updates

[mothered]

By no means Is It an Indicator of a failed SE.

It's simply company protocol to escalate the case to the next level.