(05-29-2022, 08:44 PM)Mo2999 Wrote:

(05-29-2022, 07:48 PM)aelizia Wrote:

(05-29-2022, 05:10 PM)dagaggg Wrote: If Meta can track usage of Oculus, I'm wondering if it makes sense to swap the SE'd Oculus with a clean one from like BestBuy. Of course they may have their own serial number tracking.

i dont actually think this is necessary, once they have issued the refund there isnt really anything they can do, ive been using mine today after receiving my refund yesterday lol

Have you been playing online games with it?

(05-29-2022, 08:47 PM)aelizia Wrote:

(05-29-2022, 08:44 PM)Mo2999 Wrote:

(05-29-2022, 07:48 PM)aelizia Wrote: i dont actually think this is necessary, once they have issued the refund there isnt really anything they can do, ive been using mine today after receiving my refund yesterday lol

Have you been playing online games with it?

yeah i played pavlov, but i bought virtual desktop on the oculus store and played via my steam library

(05-29-2022, 10:03 PM)tenous Wrote:

(05-29-2022, 08:47 PM)aelizia Wrote:

(05-29-2022, 08:44 PM)Mo2999 Wrote: Have you been playing online games with it?

yeah i played pavlov, but i bought virtual desktop on the oculus store and played via my steam library

Hi, what evidence did you have to send to get the refund? I'm asking because I won't receive the package, so I won't be able to take pics to the "empty" parcel.
I'd be very thankful if anyone could send me an example of the pics I have to send, so I can try finding some online.

(05-29-2022, 10:09 PM)aelizia Wrote:

(05-29-2022, 10:03 PM)tenous Wrote:

(05-29-2022, 08:47 PM)aelizia Wrote: yeah i played pavlov, but i bought virtual desktop on the oculus store and played via my steam library

Hi, what evidence did you have to send to get the refund? I'm asking because I won't receive the package, so I won't be able to take pics to the "empty" parcel.
I'd be very thankful if anyone could send me an example of the pics I have to send, so I can try finding some online.

i dont have them to hand but they literally said "send photos of the box and label" and i did exactly that, sent a photo of the box empty (the parcel box not the oculus box)
whoever receives the parcel could send it surely?

(05-31-2022, 01:25 AM)johnnyboiog88 Wrote: Have just tried hitting this and they waited 2 days and then said they are opening external investigation so think its fucked. Just said empty box and took picture as suggested

(05-31-2022, 01:25 AM)johnnyboiog88 Wrote: Have just tried hitting this and they waited 2 days and then said they are opening external investigation so think its fucked. Just said empty box and took picture as suggested, might be dead? Not sure, could have been unlucky too. I am in UK .

(05-31-2022, 05:08 AM)mothered Wrote:

(05-31-2022, 01:25 AM)johnnyboiog88 Wrote: Have just tried hitting this and they waited 2 days and then said they are opening external investigation so think its fucked. Just said empty box and took picture as suggested

If they're thorough with the Investigation by cross-checking the weight with the carrier, the SE Is destined to fail.

(05-31-2022, 05:39 AM)Specialbrewmike Wrote: Email I received 


Thank you so much for your patience while we looked into this. I understand that you received an empty box, and I wanted to let you know that we are going to open an investigation with the courier regarding your empty package.

This can take some time to conclude and may potentially involve the courier reaching out to you directly and coming back to do an investigation on site. We will follow up once we have more details from the courier.

Please let us know if you have any other updates or if you're able to locate the unit (then we will call off the investigation)