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+--- Thread: Hilfiger help (/Thread-Hilfiger-help)
RE: Hilfiger help - ayrotakesws - 10-13-2022
(10-09-2022, 03:37 PM)mothered Wrote:(10-09-2022, 12:46 PM)ayrotakesws Wrote: Okay, so i should go ahead and contact them right now?Although It's good practice to wait after the 14 days have elapsed, It won't do any harm to simply ask where your claim stands.
Update: Called them, somehow my parcel was LIT,they said i'd get a refund tomorrow (supposedly today). I still didn't get a refund, called up again, they said they escelated it due to item value (£300). Didn't expect so. They said that i should receieve a refund tomorrow AGAIN, will update you on what happens. This is summarised btw, lots more happened
RE: Hilfiger help - mothered - 10-14-2022
(10-13-2022, 07:54 PM)ayrotakesws Wrote: Update: Called them, somehow my parcel was LIT,they said i'd get a refund tomorrow (supposedly today). I still didn't get a refund, called up again, they said they escelated it due to item value (£300). Didn't expect so. They said that i should receieve a refund tomorrow AGAIN, will update you on what happens. This is summarised btw, lots more happenedI don't see the point of an escalation when the refund has been approved.
At any rate, we'll see how things develop tomorrow.
RE: Hilfiger help - ayrotakesws - 10-14-2022
(10-14-2022, 01:28 AM)mothered Wrote:(10-13-2022, 07:54 PM)ayrotakesws Wrote: Update: Called them, somehow my parcel was LIT,they said i'd get a refund tomorrow (supposedly today). I still didn't get a refund, called up again, they said they escelated it due to item value (£300). Didn't expect so. They said that i should receieve a refund tomorrow AGAIN, will update you on what happens. This is summarised btw, lots more happenedI don't see the point of an escalation when the refund has been approved.
At any rate, we'll see how things develop tomorrow.
Guess what LOL.
Code:
We are sorry for the inconvenience in return process, I would be happy to help.
We would like to inform you that we checked with the carrier website, and confirmed that your return tracking link is not updated from Aug 29th; therefore, we started a parcel investigation for you, please note that it may take up to 6 working days.
We appreciate your patience in this matter.They basically lied to me. Crazy.
RE: Hilfiger help - mothered - 10-15-2022
(10-14-2022, 05:28 PM)ayrotakesws Wrote:They've clearly mismanaged your claim.(10-14-2022, 01:28 AM)mothered Wrote:(10-13-2022, 07:54 PM)ayrotakesws Wrote: Update: Called them, somehow my parcel was LIT,they said i'd get a refund tomorrow (supposedly today). I still didn't get a refund, called up again, they said they escelated it due to item value (£300). Didn't expect so. They said that i should receieve a refund tomorrow AGAIN, will update you on what happens. This is summarised btw, lots more happenedI don't see the point of an escalation when the refund has been approved.
At any rate, we'll see how things develop tomorrow.
Guess what LOL.
Code:We are sorry for the inconvenience in return process, I would be happy to help. We would like to inform you that we checked with the carrier website, and confirmed that your return tracking link is not updated from Aug 29th; therefore, we started a parcel investigation for you, please note that it may take up to 6 working days. We appreciate your patience in this matter.
They basically lied to me. Crazy.
Unfortunately, It'll take another week before receiving a reply.
RE: Hilfiger help - ayrotakesws - 10-15-2022
(10-15-2022, 12:50 AM)mothered Wrote:(10-14-2022, 05:28 PM)ayrotakesws Wrote:They've clearly mismanaged your claim.(10-14-2022, 01:28 AM)mothered Wrote: I don't see the point of an escalation when the refund has been approved.
At any rate, we'll see how things develop tomorrow.
Guess what LOL.
Code:We are sorry for the inconvenience in return process, I would be happy to help. We would like to inform you that we checked with the carrier website, and confirmed that your return tracking link is not updated from Aug 29th; therefore, we started a parcel investigation for you, please note that it may take up to 6 working days. We appreciate your patience in this matter.
They basically lied to me. Crazy.
Unfortunately, It'll take another week before receiving a reply.
True, i guess i'll have to wait a week. I'll call every 2 days asking for the status of my refund
RE: Hilfiger help - mothered - 10-15-2022
(10-15-2022, 12:42 PM)ayrotakesws Wrote: I'll call every 2 days asking for the status of my refundGood move.
It serves as an Indirect reminder to speed things up.
RE: Hilfiger help - ayrotakesws - 10-21-2022
(10-15-2022, 02:49 PM)mothered Wrote:(10-15-2022, 12:42 PM)ayrotakesws Wrote: I'll call every 2 days asking for the status of my refundGood move.
It serves as an Indirect reminder to speed things up.
Update: the 6 business days have passed, no email. COntacted them, they said i'll hve to just wait.
RE: Hilfiger help - mothered - 10-22-2022
(10-21-2022, 07:17 PM)ayrotakesws Wrote:Did they give an estimated time of completion?(10-15-2022, 02:49 PM)mothered Wrote:(10-15-2022, 12:42 PM)ayrotakesws Wrote: I'll call every 2 days asking for the status of my refundGood move.
It serves as an Indirect reminder to speed things up.
Update: the 6 business days have passed, no email. COntacted them, they said i'll hve to just wait.
RE: Hilfiger help - ayrotakesws - 10-22-2022
(10-22-2022, 01:41 AM)mothered Wrote:(10-21-2022, 07:17 PM)ayrotakesws Wrote:Did they give an estimated time of completion?(10-15-2022, 02:49 PM)mothered Wrote: Good move.
It serves as an Indirect reminder to speed things up.
Update: the 6 business days have passed, no email. COntacted them, they said i'll hve to just wait.
No estimate lol
RE: Hilfiger help - mothered - 10-23-2022
(10-22-2022, 08:23 PM)ayrotakesws Wrote:Then you'd need to keep contacting them If they fail to reply.(10-22-2022, 01:41 AM)mothered Wrote:(10-21-2022, 07:17 PM)ayrotakesws Wrote: Update: the 6 business days have passed, no email. COntacted them, they said i'll hve to just wait.Did they give an estimated time of completion?
No estimate lol