(04-09-2022, 01:14 PM)Itsit Wrote:

(04-09-2022, 12:58 PM)prof Wrote:

(04-09-2022, 12:38 PM)Itsit Wrote: Yes exactly that. I believe they’re  doing this to outdate the return time

I feel like they are trying to push me over the return time too. I have been on live chat for the last hour trying to get them to push for a refund but the agent won't budge, I am going to phone them too, and see what they say.

You using DNA? There very blunt for Apple lol. Crazy when I think about it

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(04-09-2022, 12:43 PM)mothered Wrote:

(04-09-2022, 12:25 PM)Itsit Wrote: Gonna note for the chargeback - Apple are failing to resolve situation. No descriptions of who it was delivered to is being given, as I live in apartment anyone in building could have taken it.  Picture of delivery doesn’t show anything but a hand, DPD have lost the parcel and failing to comply with me. Apple won’t investigate further.

Be sure to forward the following message from DPD.

Quote:How annoying! We are going to help you with this. If you have received the parcel damaged or not at all, it is best to contact the sender * as soon as possible.

The parcel is insured through them for loss or damage. They solve this with you, and we in turn with them!

Also mention that you've been very poorly treated throughout all communications, and neither Apple or DPD are willing to address the claim.

Appreciate you.

(04-09-2022, 04:09 PM)mothered Wrote:

(04-09-2022, 01:14 PM)Itsit Wrote:

(04-09-2022, 12:58 PM)prof Wrote: I feel like they are trying to push me over the return time too. I have been on live chat for the last hour trying to get them to push for a refund but the agent won't budge, I am going to phone them too, and see what they say.

You using DNA? There very blunt for Apple lol. Crazy when I think about it

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(04-09-2022, 12:43 PM)mothered Wrote: Be sure to forward the following message from DPD.

Also mention that you've been very poorly treated throughout all communications, and neither Apple or DPD are willing to address the claim.

Appreciate you.

You're most welcome.

(04-03-2022, 05:59 PM)Itsit Wrote: I DNA’d a iPhone from Apple. It’s been nearly two weeks and no luck yet. I’m thinking to chargeback on credit card…

Shall I keep waiting or do the chargeback?

(04-11-2022, 12:44 AM)Fintz Wrote: EB works better than DNA for Apple

(04-11-2022, 04:46 AM)mothered Wrote:

(04-11-2022, 12:44 AM)Fintz Wrote: EB works better than DNA for Apple

You got that right.

In terms of the DNA, Apple will keep Insisting they're not responsible for lost goods, which can be a very lengthy claims process.

(04-11-2022, 10:44 AM)Itsit Wrote: Will my credentials being wrong effect a chargeback?

(04-11-2022, 10:55 AM)mothered Wrote:

(04-11-2022, 10:44 AM)Itsit Wrote: Will my credentials being wrong effect a chargeback?

Are you referring to the credentials on the online account?

(04-11-2022, 11:38 AM)Itsit Wrote: Yes. The name will be different to credit card

(04-11-2022, 12:44 AM)Fintz Wrote: EB works better than DNA for Apple, especially with phones. If it was delivered with Uber, DNA or EB will never go through.

(04-11-2022, 04:46 AM)mothered Wrote: You got that right.

In terms of the DNA, Apple will keep Insisting they're not responsible for lost goods, which can be a very lengthy claims process.

(04-11-2022, 12:30 PM)mothered Wrote:

(04-11-2022, 11:38 AM)Itsit Wrote: Yes. The name will be different to credit card

In that case, a chargeback cannot be done.

A mismatch of Information with your online account, suggests you're a totally different person.

(04-11-2022, 01:14 PM)elemenowpee Wrote:

(04-11-2022, 12:44 AM)Fintz Wrote: EB works better than DNA for Apple, especially with phones. If it was delivered with Uber, DNA or EB will never go through.

(04-11-2022, 04:46 AM)mothered Wrote: You got that right.

In terms of the DNA, Apple will keep Insisting they're not responsible for lost goods, which can be a very lengthy claims process.

They dont investigate EB? Phone weighs a lot for an EB