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Pandora ring refund help - Printable Version

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RE: Pandora ring refund help - smokeyow - 12-29-2022

(12-29-2022, 12:50 AM)mothered Wrote:
(12-28-2022, 04:46 PM)smokeyow Wrote: Tried what you said. They just constantly said that theres nothing they can do futher and to contact my payment provider
Pathetic.

They're totally Ignoring the fact that a refund was approved. Did you request an escalation at any point?
They just said that there is still nothing they can do. Dont know what i can do now

RE: Pandora ring refund help - mothered - 12-29-2022

(12-29-2022, 01:22 AM)smokeyow Wrote: They just said that there is still nothing they can do.
They can do a lot via an escalation.

Have you requested It?

RE: Pandora ring refund help - smokeyow - 12-29-2022

(12-29-2022, 01:43 AM)mothered Wrote:
(12-29-2022, 01:22 AM)smokeyow Wrote: They just said that there is still nothing they can do.
They can do a lot via an escalation.

Have you requested It?
It’s being escalated now supposedly via email. Dunno how long it’s gonna take for a response.

RE: Pandora ring refund help - mothered - 12-29-2022

(12-29-2022, 02:36 PM)smokeyow Wrote: It’s being escalated now supposedly via email. Dunno how long it’s gonna take for a response.
Every escalation Is assessed on a case-by-case basis, so It's difficult to put a time frame on It.

If you haven't heard back by early next week, get In touch and ask where your claim stands.

RE: Pandora ring refund help - smokeyow - 01-02-2023

(12-29-2022, 03:10 PM)mothered Wrote:
(12-29-2022, 02:36 PM)smokeyow Wrote: It’s being escalated now supposedly via email. Dunno how long it’s gonna take for a response.
Every escalation Is assessed on a case-by-case basis, so It's difficult to put a time frame on It.

If you haven't heard back by early next week, get In touch and ask where your claim stands.
Got an email there after the escalation. Think they actually just copy and pasted the same response from the other 2 reps.

RE: Pandora ring refund help - mothered - 01-02-2023

(01-02-2023, 02:33 PM)smokeyow Wrote: Got an email there after the escalation. Think they actually just copy and pasted the same response from the other 2 reps.
Forward them the replies from the other reps, and ask them why they copied & pasted their messages and didn't bother assessing your claim.

RE: Pandora ring refund help - smokeyow - 01-04-2023

(01-02-2023, 03:08 PM)mothered Wrote:
(01-02-2023, 02:33 PM)smokeyow Wrote: Got an email there after the escalation. Think they actually just copy and pasted the same response from the other 2 reps.
Forward them the replies from the other reps, and ask them why they copied & pasted their messages and didn't bother assessing your claim.
Still waiting for a reply. Planning to do an apple watch amazon SE in the meanwhile. Empty box still the way to go in the uk or would DNA work?

RE: Pandora ring refund help - mothered - 01-05-2023

(01-04-2023, 09:10 PM)smokeyow Wrote: Still waiting for a reply.
You know what to do when you receive It.

(01-04-2023, 09:10 PM)smokeyow Wrote: Planning to do an apple watch amazon SE in the meanwhile. Empty box still the way to go in the uk or would DNA work?
The EB Is the way to go - It has a very high success rate against Amazon.

RE: Pandora ring refund help - smokeyow - 01-05-2023

(01-02-2023, 03:08 PM)mothered Wrote:
(01-02-2023, 02:33 PM)smokeyow Wrote: Got an email there after the escalation. Think they actually just copy and pasted the same response from the other 2 reps.
Forward them the replies from the other reps, and ask them why they copied & pasted their messages and didn't bother assessing your claim.
Got a response, bit of a long read. Should I ask them for proof of the ring being inside my package before delivery?
our management team investigated all details surrounding the delivery of your order in collaboration with the relevant parties.

All communications take place via the form of internal escalations, and upon the aforementioned steps that took place, we were informed that all aspects of your delivery took place according to the established process in place, ensuring that the parcel reached its destination with all components of the order included.

Having concluded with this investigation, we kindly invite you to explore the option of disputing the charges via your payment provider, for any outstanding funds.

Additionally, in order to avoid such circumstances in the future, we suggest, that all the transactions with Pandora, from here onwards, should be exclusively with our physical Pandora stores, as this way guarantees, that you will be present, while your items are packed.

RE: Pandora ring refund help - mothered - 01-06-2023

(01-05-2023, 10:38 PM)smokeyow Wrote: ensuring that the parcel reached its destination with all components of the order included.
Tell them to provide photographic evidence of the goods enclosed In the package at the exact time It reached your address.

Quote:Having concluded with this investigation
It hasn't concluded - the above request must be fulfilled.