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+--- Thread: GoPro (/Thread-GoPro--132706)
RE: GoPro - Dingoman - 02-20-2021
GoPro told me to contact the courier myself (it's their job to chase this up). Gonna push to get a replacement sent out instead of a refund. We'll see...
RE: GoPro - mothered - 02-21-2021
(02-20-2021, 10:19 PM)Dingoman Wrote: GoPro told me to contact the courier myselfNonsense.
That's why companies open Investigations- to liaise with the carrier, and cross-check their manifest against their own records.
RE: GoPro - ElieMK - 02-21-2021
(02-20-2021, 10:19 PM)Dingoman Wrote: GoPro told me to contact the courier myself (it's their job to chase this up). Gonna push to get a replacement sent out instead of a refund. We'll see...
They told me the same thing. My reply to them was basically a fuck you.
Tell them you ordered from them and it’s their responsibility.
They will keep throwing you around and giving you excuses. That’s the beauty that makes this SE so easy.
RE: GoPro - ElieMK - 02-22-2021
(02-21-2021, 02:45 AM)mothered Wrote:(02-20-2021, 10:19 PM)Dingoman Wrote: GoPro told me to contact the courier myselfNonsense.
That's why companies open Investigations- to liaise with the carrier, and cross-check their manifest against their own records.
Logitech legit delivered my item on the wrong day, and the lady on logitech phone was so rude to me telling me to go check ups myself, calls are recorded, complaint time to head of customer service here I come
RE: GoPro - mothered - 02-23-2021
(02-22-2021, 05:54 PM)ElieMK Wrote: Logitech legit delivered my item on the wrong day, and the lady on logitech phone was so rude to me telling me to go check ups myself, calls are recorded, complaint time to head of customer service here I comeThat's totally unacceptable.
I'd be very Interested to read the developments.
RE: GoPro - ElieMK - 02-24-2021
(02-23-2021, 02:40 AM)mothered Wrote:(02-22-2021, 05:54 PM)ElieMK Wrote: Logitech legit delivered my item on the wrong day, and the lady on logitech phone was so rude to me telling me to go check ups myself, calls are recorded, complaint time to head of customer service here I comeThat's totally unacceptable.
I'd be very Interested to read the developments.
The problem is finding the contact details for this, you can’t even send a ticket, and calling in will just get you ignored. It’s so bad. I guess GoPro isn’t the only company that tried to get its customers to contact the delivery service.
RE: GoPro - mothered - 02-25-2021
(02-24-2021, 10:39 PM)ElieMK Wrote: The problem is finding the contact details for this, you can’t even send a ticket, and calling in will just get you ignored. It’s so bad. I guess GoPro isn’t the only company that tried to get its customers to contact the delivery service.I know their customer service Is pretty bad.
Their email/chat support seems to redirect to sending a ticket. I'll see If I can locate a contact form.
RE: GoPro - ElieMK - 02-25-2021
(02-25-2021, 03:19 AM)mothered Wrote:(02-24-2021, 10:39 PM)ElieMK Wrote: The problem is finding the contact details for this, you can’t even send a ticket, and calling in will just get you ignored. It’s so bad. I guess GoPro isn’t the only company that tried to get its customers to contact the delivery service.I know their customer service Is pretty bad.
Their email/chat support seems to redirect to sending a ticket. I'll see If I can locate a contact form.
Whenever I call in I seem to get the same person every time.
Same when I sent a ticket, always the same girl replying.
It’s as if they have no one else working there, and they always tell you to go make a claim with ups. Same like gopro tries.
RE: GoPro - mothered - 02-26-2021
(02-25-2021, 06:26 PM)ElieMK Wrote: Whenever I call in I seem to get the same person every time.That's very peculiar.
Same when I sent a ticket, always the same girl replying.
It’s as if they have no one else working there, and they always tell you to go make a claim with ups. Same like gopro tries.
Do you actually call/submit a ticket during different times of the day, weekdays & weekends Included?
RE: GoPro - ElieMK - 02-26-2021
(02-26-2021, 03:20 AM)mothered Wrote:(02-25-2021, 06:26 PM)ElieMK Wrote: Whenever I call in I seem to get the same person every time.That's very peculiar.
Same when I sent a ticket, always the same girl replying.
It’s as if they have no one else working there, and they always tell you to go make a claim with ups. Same like gopro tries.
Do you actually call/submit a ticket during different times of the day, weekdays & weekends Included?
Yes. I've figured they have x amount of people working on rotation over the phone during one day, so you will get the same person all day, depending on the days.
You can open a ticket via phone (which they do for you) and the reply is always from "Cindy"
It is beyond ridiculous.
They even took 2 weeks to send me my return label for a legit order and return.
Their Reviews everywhere reflect this.