(11-10-2022, 01:48 AM)mothered Wrote:

(11-09-2022, 06:33 PM)djduderizx Wrote: I called them and the person on phone said that they will try reescelate the case

Good.

Be sure to keep asking for evidence In support of their decision. That's why your claim was declined for all the wrong reasons - no evidence whatsoever.

(11-09-2022, 06:33 PM)djduderizx Wrote: 'Both investigations have now been concluded, and no discrepancies were found with the weight, GPS, and handling of the parcel. For this reason, your request has been declined.'

They're words that some clerical assistant/rep typed which mean absolutely nothing.

Where's the evidence that concluded their findings? That's your argument with the escalation.

(11-11-2022, 03:10 PM)djduderizx Wrote: I keep asking them to reescelate yet they are saying they will but still aren't

(11-11-2022, 03:15 PM)mothered Wrote:

(11-11-2022, 03:10 PM)djduderizx Wrote: I keep asking them to reescelate yet they are saying they will but still aren't

Are you communicating via email, phone or live chat?

(11-12-2022, 12:17 AM)djduderizx Wrote:

(11-11-2022, 03:15 PM)mothered Wrote:

(11-11-2022, 03:10 PM)djduderizx Wrote: I keep asking them to reescelate yet they are saying they will but still aren't

Are you communicating via email, phone or live chat?

Phone

(11-12-2022, 01:58 AM)mothered Wrote:

(11-12-2022, 12:17 AM)djduderizx Wrote:

(11-11-2022, 03:15 PM)mothered Wrote: Are you communicating via email, phone or live chat?

Phone

Don't get off the line until they address your Issue.

If need be, ask to be transferred to someone on a higher level.

(11-12-2022, 08:23 PM)djduderizx Wrote:

(11-12-2022, 01:58 AM)mothered Wrote:

(11-12-2022, 12:17 AM)djduderizx Wrote: Phone

Don't get off the line until they address your Issue.

If need be, ask to be transferred to someone on a higher level.

Going to ask when im not busy so monday hopefully.

(11-13-2022, 01:58 AM)mothered Wrote:

(11-12-2022, 08:23 PM)djduderizx Wrote:

(11-12-2022, 01:58 AM)mothered Wrote: Don't get off the line until they address your Issue.

If need be, ask to be transferred to someone on a higher level.

Going to ask when im not busy so monday hopefully.

Good move.

We shall await your reply.

(11-14-2022, 03:18 PM)djduderizx Wrote: They will not reescelate since they've based it off weight?

(11-14-2022, 03:21 PM)mothered Wrote:

(11-14-2022, 03:18 PM)djduderizx Wrote: They will not reescelate since they've based it off weight?

They're missing the point.

The purpose of a re-escalation, Is to have the claim re-assessed by a senior team member who was not Involved In the previous decision to decline It.

(11-14-2022, 09:33 PM)djduderizx Wrote:

(11-14-2022, 03:21 PM)mothered Wrote:

(11-14-2022, 03:18 PM)djduderizx Wrote: They will not reescelate since they've based it off weight?

They're missing the point.

The purpose of a re-escalation, Is to have the claim re-assessed by a senior team member who was not Involved In the previous decision to decline It.

I kept telling them that