[stealthysnake88]

I called them and the person on phone said that they will try reescelate the case

Good.

Be sure to keep asking for evidence In support of their decision. That's why your claim was declined for all the wrong reasons - no evidence whatsoever.

'Both investigations have now been concluded, and no discrepancies were found with the weight, GPS, and handling of the parcel. For this reason, your request has been declined.'

They're words that some clerical assistant/rep typed which mean absolutely nothing.

Where's the evidence that concluded their findings? That's your argument with the escalation.

I keep asking them to reescelate yet they are saying they will but still aren't

[mothered]

I keep asking them to reescelate yet they are saying they will but still aren't

Are you communicating via email, phone or live chat?

[stealthysnake88]

I keep asking them to reescelate yet they are saying they will but still aren't

Are you communicating via email, phone or live chat?

Phone

[mothered]

I keep asking them to reescelate yet they are saying they will but still aren't

Are you communicating via email, phone or live chat?

Phone

Don't get off the line until they address your Issue.

If need be, ask to be transferred to someone on a higher level.

[stealthysnake88]

Are you communicating via email, phone or live chat?

Phone

Don't get off the line until they address your Issue.

If need be, ask to be transferred to someone on a higher level.

Going to ask when im not busy so monday hopefully.

[mothered]

Phone

Don't get off the line until they address your Issue.

If need be, ask to be transferred to someone on a higher level.

Going to ask when im not busy so monday hopefully.

Good move.

We shall await your reply.

[stealthysnake88]

Don't get off the line until they address your Issue.

If need be, ask to be transferred to someone on a higher level.

Going to ask when im not busy so monday hopefully.

Good move.

We shall await your reply.

They will not reescelate since they've based it off weight?

[mothered]

They will not reescelate since they've based it off weight?

They're missing the point.

The purpose of a re-escalation, Is to have the claim re-assessed by a senior team member who was not Involved In the previous decision to decline It.

[stealthysnake88]

They will not reescelate since they've based it off weight?

They're missing the point.

The purpose of a re-escalation, Is to have the claim re-assessed by a senior team member who was not Involved In the previous decision to decline It.

I kept telling them that

[mcpvperz]

They will not reescelate since they've based it off weight?

They're missing the point.

The purpose of a re-escalation, Is to have the claim re-assessed by a senior team member who was not Involved In the previous decision to decline It.

I kept telling them that

You'll just have to keep hammering it, they'll eventually get tired of you and give in.