(11-09-2022, 07:18 AM)Otf.Flaco Wrote:

(11-09-2022, 06:28 AM)Mertuminiv Wrote: I attempted to ask another rep on what grounds they closed the escalation and to escalate the case on the grounds that they were disregarding the reasons for not being able to file a PR, and the rep told me nothing could be done on their end and disconnected. If that changes anything, this interaction happened via online chat rather than a cellphone call.

Honestly disgusting behavior from their end, but I'm not sure what more can be done.

I had similar problems happen to me last month with Walmart for a laptop EB. They gave me the runaround and wasted my time with their useless braindead reps so I tried going to the automated support chat system I chose that there was a problem with my order> damaged item> missing item and for some reason it just went ahead and gave me the option for instant refund or replacement and it worked to my surprise not sure if the same will happen in your case but it’s worth a try

(11-09-2022, 06:28 AM)Mertuminiv Wrote: I attempted to ask another rep on what grounds they closed the escalation and to escalate the case on the grounds that they were disregarding the reasons for not being able to file a PR, and the rep told me nothing could be done on their end and disconnected. If that changes anything, this interaction happened via online chat rather than a cellphone call.

(11-09-2022, 09:48 AM)mothered Wrote:

(11-09-2022, 06:28 AM)Mertuminiv Wrote: I attempted to ask another rep on what grounds they closed the escalation and to escalate the case on the grounds that they were disregarding the reasons for not being able to file a PR, and the rep told me nothing could be done on their end and disconnected. If that changes anything, this interaction happened via online chat rather than a cellphone call.

Ridiculous to say the least - they've closed the escalation without any justification whatsoever.

Get In contact by phone and "demand" why they've decided to close It. Do not get off the line until the appropriate reply Is received.

(11-09-2022, 11:28 PM)Mertuminiv Wrote: After telling them to escalate based on them disregarding why I can't file a PR, I was told that the case will be escalated to "higher authorities" and I should be expecting a response within 72 hours.

(11-10-2022, 02:23 AM)mothered Wrote:

(11-09-2022, 11:28 PM)Mertuminiv Wrote: After telling them to escalate based on them disregarding why I can't file a PR, I was told that the case will be escalated to "higher authorities" and I should be expecting a response within 72 hours.

Good work on your end.

We shall await their reply.

(11-13-2022, 03:26 AM)Mertuminiv Wrote: Again, I have waited for their reply but have not gotten one. I contacted support reps through chat and was told that this will be escalated again with additional notes mentioning why a sealed box that was missing my product is of no concern to the police.

(11-13-2022, 03:40 AM)mothered Wrote:

(11-13-2022, 03:26 AM)Mertuminiv Wrote: Again, I have waited for their reply but have not gotten one. I contacted support reps through chat and was told that this will be escalated again with additional notes mentioning why a sealed box that was missing my product is of no concern to the police.

Ridiculous.

If need be, contact them 50 times a day until they attend to your needs.

(11-16-2022, 05:16 AM)Mertuminiv Wrote:

(11-13-2022, 03:40 AM)mothered Wrote:

(11-13-2022, 03:26 AM)Mertuminiv Wrote: Again, I have waited for their reply but have not gotten one. I contacted support reps through chat and was told that this will be escalated again with additional notes mentioning why a sealed box that was missing my product is of no concern to the police.

Ridiculous.

If need be, contact them 50 times a day until they attend to your needs.

I've contacted them multiple times now and have gotten the same response saying I need a police report over and over due to the item being "high value." Tomorrow, I plan on calling and asking for a supervisor. I am currently back in the city, but online police reports are not offered as of now. If nothing else changes, I might consider filing a chargeback with PayPal.

(11-16-2022, 05:16 AM)Mertuminiv Wrote: I've contacted them multiple times now and have gotten the same response saying I need a police report over and over due to the item being "high value." Tomorrow, I plan on calling and asking for a supervisor.

(11-16-2022, 05:16 AM)Mertuminiv Wrote: If nothing else changes, I might consider filing a chargeback with PayPal.

(11-16-2022, 10:08 AM)mothered Wrote:

(11-16-2022, 05:16 AM)Mertuminiv Wrote: I've contacted them multiple times now and have gotten the same response saying I need a police report over and over due to the item being "high value." Tomorrow, I plan on calling and asking for a supervisor.

Good.

If the supervisor refuses to help, ask to speak with his boss and If It's refused again, keep repeating the same process.

(11-16-2022, 05:16 AM)Mertuminiv Wrote: If nothing else changes, I might consider filing a chargeback with PayPal.

Yes, do exactly that.

It's no fault of your own that a police report cannot be filed, hence It works to your advantage with the PayPal claim.