(04-08-2022, 04:30 AM)mothered Wrote:

(04-07-2022, 06:51 PM)Itsit Wrote:

(04-07-2022, 12:15 AM)mothered Wrote: Perfect.

Please reply when you receive their response.

Seem to be getting no response. I’ve called and gone on live chat and I seem to be getting the same reply on repeat to contact local authorities as I am a victim of crime. Not sure what to do here now..

Yet again, they're not addressing your concern. Appalling customer service to say the least.

Regardless of what they say, escalate the claim and If need be, re-escalate It and request your concern Is specifically attended to. Also forward every message to DPD.

(04-08-2022, 12:34 PM)Itsit Wrote:

(04-08-2022, 04:30 AM)mothered Wrote:

(04-07-2022, 06:51 PM)Itsit Wrote: Seem to be getting no response. I’ve called and gone on live chat and I seem to be getting the same reply on repeat to contact local authorities as I am a victim of crime. Not sure what to do here now..

Yet again, they're not addressing your concern. Appalling customer service to say the least.

Regardless of what they say, escalate the claim and If need be, re-escalate It and request your concern Is specifically attended to. Also forward every message to DPD.

I’ve been on to them like glue. They are saying DPD have said delivery has been successful and that investigation wouldn’t be concluded without all parties addressed. “Delivery has been successful and delivered to you” again Contact local authorities

I have forwarded to DPD now too stating this is not true and all they reply is to contact sender.
Further contacted DPD and they refuse to answer anything ‘contact sender’

(04-08-2022, 01:00 PM)mothered Wrote:

(04-08-2022, 12:34 PM)Itsit Wrote:

(04-08-2022, 04:30 AM)mothered Wrote: Yet again, they're not addressing your concern. Appalling customer service to say the least.

Regardless of what they say, escalate the claim and If need be, re-escalate It and request your concern Is specifically attended to. Also forward every message to DPD.

I’ve been on to them like glue. They are saying DPD have said delivery has been successful and that investigation wouldn’t be concluded without all parties addressed. “Delivery has been successful and delivered to you” again Contact local authorities

I have forwarded to DPD now too stating this is not true and all they reply is to contact sender.
Further contacted DPD and they refuse to answer anything ‘contact sender’

It's turned Into a ridiculous series of events.

Escalate and re-escalate the claim and provide your arguments as previously stated. Otherwise, hit a chargeback. With all the evidence you have on hand, I'm sure they'll see logic.

(04-08-2022, 02:31 PM)Itsit Wrote: Is there a chance chargeback won’t work?

(04-08-2022, 04:24 PM)mothered Wrote:

(04-08-2022, 02:31 PM)Itsit Wrote: Is there a chance chargeback won’t work?

All the evidence Is In your favor.

(04-08-2022, 04:45 PM)Itsit Wrote: What are the chances the chargeback fails?

(04-08-2022, 04:45 PM)Itsit Wrote: Am I better off returning the product

(04-08-2022, 05:11 PM)mothered Wrote:

(04-08-2022, 04:45 PM)Itsit Wrote: What are the chances the chargeback fails?

When social engineering, everything Is susceptible to failure.

In your case, the pros significantly outweigh the cons.

(04-08-2022, 04:45 PM)Itsit Wrote: Am I better off returning the product

It's your call.

It can be returned, reordered on a totally different account, and SEd using another method.

(04-08-2022, 05:24 PM)Itsit Wrote: Shall I contact saying I knocked all neighbours doors and item has been found? Would this work or is it going to ruin my chargeback too if it fails

(04-09-2022, 03:41 AM)mothered Wrote:

(04-08-2022, 05:24 PM)Itsit Wrote: Shall I contact saying I knocked all neighbours doors and item has been found? Would this work or is it going to ruin my chargeback too if it fails

You can only do one or the other - return It, or hit a chargeback.

(04-09-2022, 10:40 AM)Itsit Wrote: Which one would you do