(02-07-2023, 09:53 AM)pelaja Wrote: "Also, contact the courier who delivered your package and see if they are able to locate your package."

Going off of this are they saying that they are not liable anymore for lost devices?

(02-07-2023, 02:28 PM)daqrinsa Wrote: So they are basically just flaking me and not providing further information nor do they actually read what I asked for.

(02-07-2023, 02:28 PM)daqrinsa Wrote: They answered this:

"Thank you very much for your quick reply! For more details about our investigation, please contact the posts and ask them to contact us through their official government email. We will be glad to help them to check this matter."

So they are basically just flaking me and not providing further information nor do they actually read what I asked for.

Not sure what to do now. I could certainly go really hard and tell my bank to book back the money etc. but it doesn't really seem profitable/worth it tbh.

Any ideas?

(02-07-2023, 03:35 PM)mothered Wrote:

(02-07-2023, 02:28 PM)daqrinsa Wrote: So they are basically just flaking me and not providing further information nor do they actually read what I asked for.

Demand they address your questions and concerns In full.

Quote:Hello Laura, how may I understand this now? Are you just ignoring my request for more details of your findings?

On what basis is your decision not to refund me my money? I did not receive the product I paid you for.

Quote:We will be happy to discuss more details about our investigation and decision. However, as explained, it has to be done with the authorities as we will not be able to release more information about it.

So we strongly suggest you to contact them and once you open a report, they can contact us through their official email address.

Thank you for your understanding.

(02-07-2023, 03:38 PM)pelaja Wrote:

(02-07-2023, 02:28 PM)daqrinsa Wrote: They answered this:

"Thank you very much for your quick reply! For more details about our investigation, please contact the posts and ask them to contact us through their official government email. We will be glad to help them to check this matter."

So they are basically just flaking me and not providing further information nor do they actually read what I asked for.

Not sure what to do now. I could certainly go really hard and tell my bank to book back the money etc. but it doesn't really seem profitable/worth it tbh.

Any ideas?

If you need the money then ye do a chargebacj as Meta does not respond to card schemes so you will win it most likely.

(02-07-2023, 03:49 PM)Kushy Wrote: Speaking from experience? can you describe your experience?

Quote:Hello Laura,
can you please explain me briefly why I contacted you? I want to make sure that you understand my request, so I ask you to repeat it in your own words.

Quote:You contacted us to report an empty box situation. We have investigated this and as it was communicated in my original contact, we are unable to provide you with a refund or replacement and we were unable to find any possible concerns associated with the courier.

If you would like more details, I reaffirm the need to contact local authorities and ask them to contact us through their official emails.

All the best

Quote:Hello Laura,

thank you for your engagement.

You talk about "empty box situation" without explaining what exactly you mean by that. I don't think this term is common in everyday language, so I would like to point something out: I received a package that is brown. There is a label on it with my name. I sent you a picture of it. This package is empty. Accordingly, I have apparently received an empty package from you, not the product I ordered, nor the product I ordered in this package. Accordingly, I still have not received the product I ordered, which you are legally obligated to deliver since I paid the purchase price for it.

I would like to know why you are not able to send me a refund when it is publicly visible that you are not currently insolvent or broke. All you have to do is refund the purchase price I paid to the payment method I used, or deliver the product I ordered and paid for.

Whether you have inquired or found out something from the courier, or not, does not release you from your legal obligations arising from the purchase contract. If you did not find out anything, then you have to answer for it. I certainly won't be brushed off with standard phrases.

(02-07-2023, 05:44 PM)daqrinsa Wrote: I have sent them this:

Quote:Hello Laura,
can you please explain me briefly why I contacted you? I want to make sure that you understand my request, so I ask you to repeat it in your own words.

They answered this:

Quote:You contacted us to report an empty box situation. We have investigated this and as it was communicated in my original contact, we are unable to provide you with a refund or replacement and we were unable to find any possible concerns associated with the courier.

If you would like more details, I reaffirm the need to contact local authorities and ask them to contact us through their official emails.

All the best

I answered this:

Quote:Hello Laura,

thank you for your engagement.

You talk about "empty box situation" without explaining what exactly you mean by that. I don't think this term is common in everyday language, so I would like to point something out: I received a package that is brown. There is a label on it with my name. I sent you a picture of it. This package is empty. Accordingly, I have apparently received an empty package from you, not the product I ordered, nor the product I ordered in this package. Accordingly, I still have not received the product I ordered, which you are legally obligated to deliver since I paid the purchase price for it.

I would like to know why you are not able to send me a refund when it is publicly visible that you are not currently insolvent or broke. All you have to do is refund the purchase price I paid to the payment method I used, or deliver the product I ordered and paid for.

Whether you have inquired or found out something from the courier, or not, does not release you from your legal obligations arising from the purchase contract. If you did not find out anything, then you have to answer for it. I certainly won't be brushed off with standard phrases.

Waiting.

(02-07-2023, 10:37 AM)Nabeshin Wrote: Sounds like they finally caught up, after a whole year