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Macbook Pro 14 Inch Weight - Printable Version

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RE: Macbook Pro 14 Inch Weight - josh12369 - 06-23-2022

Hi,

Things are getting even worse. I think Amazon has started becoming more suspicious with returns now.

After sending them a strong worded email about how I've been a customer for a very long time and how I've never had any high value returns as before, they still went ahead and refused my refund. I even asked them for proof of their claim that the laptop was in the box when they posted it, but they never provided any proof. The final email was from OFM saying that they are closing this conversation. The last line on the email was "We cannot issue a refund for this order until we receive the correct item. This decision is final. We will likely not respond to further emails about this issue".

I have really lost hope with this SE and I can't think of anything else to respond. Last hope is to go full nuclear and do a chargeback.
Let me know if there is anything else I can try before doing that.

Thanks


RE: Macbook Pro 14 Inch Weight - mothered - 06-23-2022

(06-23-2022, 02:35 AM)josh12369 Wrote: I think Amazon has started becoming more suspicious with returns now.
It's been the case for a while now.

(06-23-2022, 02:35 AM)josh12369 Wrote: I even asked them for proof of their claim that the laptop was in the box when they posted it, but they never provided any proof.
Not good enough.

Ask your claim be escalated on the grounds of Insufficient evidence, and lack of compliance to provide proof on request.


RE: Macbook Pro 14 Inch Weight - ABC157PLM - 06-23-2022

(06-23-2022, 02:35 AM)josh12369 Wrote: Hi,

Things are getting even worse. I think Amazon has started becoming more suspicious with returns now.

After sending them a strong worded email about how I've been a customer for a very long time and how I've never had any high value returns as before, they still went ahead and refused my refund. I even asked them for proof of their claim that the laptop was in the box when they posted it, but they never provided any proof. The final email was from OFM saying that they are closing this conversation. The last line on the email was "We cannot issue a refund for this order until we receive the correct item. This decision is final. We will likely not respond to further emails about this issue".

I have really lost hope with this SE and I can't think of anything else to respond. Last hope is to go full nuclear and do a chargeback.
Let me know if there is anything else I can try before doing that.

Thanks

Keep calling customer service. I have had a situation where I was sent that by accident but kept hounding amazon and got the refund.


RE: Macbook Pro 14 Inch Weight - ap4620742 - 06-23-2022

(05-15-2022, 11:16 PM)josh12369 Wrote: Hi everyone,

Does anyone have a specific weight for Macbook Pro 14inch 10CPU? The weight listed on Amazon is only 1.6kg which is the weight of the laptop but not of the whole box. I've literally looked everywhere but there doesn't seem to be any mention of the box. I also know that the 10cpu variant comes with a larger charger(96w) than that of the 8cpu (67w). The reason I'm asking is that I'm looking to SE Amazon using the wrong item method. Any help would be greatly appreciated.
cheese's rice!!! Tell me if it workssss i actually want one....i need one


RE: Macbook Pro 14 Inch Weight - josh12369 - 06-23-2022

I replied to the OFM email but they haven't gotten back to me.
I tried customer service via chat and they said that proof of delivery is internal information that they can't share.
I don't think there is anything else I can possibly do.
I think chargeback is last resort


RE: Macbook Pro 14 Inch Weight - mothered - 06-24-2022

(06-23-2022, 08:53 PM)josh12369 Wrote: I replied to the OFM email but they haven't gotten back to me.
I tried customer service via chat and they said that proof of delivery is internal information that they can't share.
It's an arduous process dealing with OFMs.

Ask CS via live chat to forward your concerns to the relevant department(s).


RE: Macbook Pro 14 Inch Weight - Rxndxm - 06-24-2022

You're kinda stuck in this stupid OFM loophole. I think it's useless to deal with them they will ignore your mails

Chargeback or take the L