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+--- Thread: Successful JBL SE (/Thread-Successful-JBL-SE)
RE: Successful JBL SE - Jeejee - 04-01-2022
(04-01-2022, 04:56 AM)mothered Wrote:(03-31-2022, 02:24 PM)Jeejee Wrote: I tried this and they say they gonna start investigasion. Is this bad? Or just fineAll good.
An Investigation Is simply part of protocol to move forward with the claim.
Okey, im waiting for answer from them
RE: Successful JBL SE - mothered - 04-01-2022
(04-01-2022, 05:27 AM)Jeejee Wrote: Okey, im waiting for answer from themIf you don't hear from them after 3-4 days, get In touch and ask where your claim stands. If need be, keep repeating It.
It serves as a gentle reminder to speed things up.
RE: Successful JBL SE - Jeejee - 04-01-2022
(04-01-2022, 08:58 AM)mothered Wrote:(04-01-2022, 05:27 AM)Jeejee Wrote: Okey, im waiting for answer from themIf you don't hear from them after 3-4 days, get In touch and ask where your claim stands. If need be, keep repeating It.
It serves as a gentle reminder to speed things up.
It failed and they said this
Dear ,
Thank you for your patience.
Unfortunately to be able to request warranty. You will need to be in possession of the product you're requesting warranty for, because it will need to be send in to our service center, or in this case where something is broken it would have to be sent to our engineers so we can look what happened to the device.
We cannot approve warranty without the original device.
So at this time we're unable to process your warranty request, my apologies for the inconvenience.
Should you need further support, please reply to this message directly. If you wish to call us instead, you can quote this reference number so we can locate your details quicker: 0988.
Kind regards,
Rick
Customer Support EMEA
Harman Lifestyle Division
ref:_00Di0fiJD._5005d1jWPte:ref
RE: Successful JBL SE - mothered - 04-01-2022
(04-01-2022, 11:20 AM)Jeejee Wrote: It failed and they said thisWhat's the Item you're SEing?
RE: Successful JBL SE - Jeejee - 04-01-2022
I tried jbl 115 tws with the sn method told in this thread
RE: Successful JBL SE - Andrea Bags - 04-01-2022
What receipt did you use?
RE: Successful JBL SE - mothered - 04-02-2022
(04-01-2022, 05:27 PM)Jeejee Wrote: I tried jbl 115 twsIs this the product?
RE: Successful JBL SE - Jeejee - 04-02-2022
(04-02-2022, 04:50 AM)mothered Wrote:(04-01-2022, 05:27 PM)Jeejee Wrote: I tried jbl 115 twsIs this the product?
Yes
RE: Successful JBL SE - mothered - 04-02-2022
(04-02-2022, 05:02 AM)Jeejee Wrote:Given they're requesting the return and the Item only weighs 73 grams, box them.(04-02-2022, 04:50 AM)mothered Wrote:(04-01-2022, 05:27 PM)Jeejee Wrote: I tried jbl 115 twsIs this the product?
Yes