[Jeejee]

I tried this and they say they gonna start investigasion. Is this bad? Or just fine

All good.

An Investigation Is simply part of protocol to move forward with the claim.

Okey, im waiting for answer from them

[mothered]

Okey, im waiting for answer from them

If you don't hear from them after 3-4 days, get In touch and ask where your claim stands. If need be, keep repeating It.

It serves as a gentle reminder to speed things up.

[Jeejee]

Okey, im waiting for answer from them

If you don't hear from them after 3-4 days, get In touch and ask where your claim stands. If need be, keep repeating It.

It serves as a gentle reminder to speed things up.

It failed and they said this

Dear ,

Thank you for your patience.

Unfortunately to be able to request warranty. You will need to be in possession of the product you're requesting warranty for, because it will need to be send in to our service center, or in this case where something is broken it would have to be sent to our engineers so we can look what happened to the device.

We cannot approve warranty without the original device.

So at this time we're unable to process your warranty request, my apologies for the inconvenience.

Should you need further support, please reply to this message directly. If you wish to call us instead, you can quote this reference number so we can locate your details quicker: 0988.

Kind regards,

Rick
Customer Support EMEA
Harman Lifestyle Division

ref:_00Di0fiJD._5005d1jWPte:ref

[mothered]

It failed and they said this

What's the Item you're SEing?

[Jeejee]

I tried jbl 115 tws with the sn method told in this thread

[Andrea Bags]

What receipt did you use?

[mothered]

I tried jbl 115 tws

Is this the product?

[Jeejee]

I tried jbl 115 tws

Is this the product?

Yes

[mothered]

I tried jbl 115 tws

Is this the product?

Yes

Given they're requesting the return and the Item only weighs 73 grams, box them.