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+--- Thread: FTID & Paypal Method (/Thread-FTID-Paypal-Method)
RE: FTID & Paypal Method - mothered - 10-22-2021
(10-21-2021, 04:29 PM)decay Wrote:Are the above screenshots from PayPal asking you to contact GoPro?(10-21-2021, 03:56 PM)mothered Wrote:(10-21-2021, 02:52 PM)decay Wrote: Update : GoPro responded to the paypal dispute.Did you file a dispute through PayPal's Resolution Center?
https://gyazo.com/b8ce4d430369b8f2d23181674330c1e6
Unsure of what to do now regarding GoPro!
Correct.
https://gyazo.com/e4d80068deb5588914c1f77408172602
https://gyazo.com/83c74b3e525d29f16592a68638706614
If so and given PayPal Is handling your case, I don't know why they're requesting It. Ask PayPal the reason for their request.
RE: FTID & Paypal Method - decay - 10-22-2021
(10-22-2021, 02:51 AM)mothered Wrote:(10-21-2021, 04:29 PM)decay Wrote:Are the above screenshots from PayPal asking you to contact GoPro?(10-21-2021, 03:56 PM)mothered Wrote: Did you file a dispute through PayPal's Resolution Center?
Correct.
https://gyazo.com/e4d80068deb5588914c1f77408172602
https://gyazo.com/83c74b3e525d29f16592a68638706614
If so and given PayPal Is handling your case, I don't know why they're requesting It. Ask PayPal the reason for their request.
So I went to the resolution centre and said the item had no arrived. It created a chat with GoPro and gave them time to respond. (I assume if they didn't respond I could up the case to a claim and get a refund)
They responded to the claim and asked me to contact customer support.
https://gyazo.com/ba8968eb0695c477ca661faf8981e5d4
RE: FTID & Paypal Method - mothered - 10-22-2021
(10-22-2021, 02:03 PM)decay Wrote: So I went to the resolution centre and said the item had no arrived. It created a chat with GoPro and gave them time to respond. (I assume if they didn't respond I could up the case to a claim and get a refund)Now It makes sense, thanks for clarifying It.
They responded to the claim and asked me to contact customer support.
https://gyazo.com/ba8968eb0695c477ca661faf8981e5d4
Given GoPro has responded to PayPal, they're now handling the claim so as they've requested, you need to contact their support team. Failure to do so, will result In closing your claim.
RE: FTID & Paypal Method - decay - 10-22-2021
(10-22-2021, 03:56 PM)mothered Wrote:(10-22-2021, 02:03 PM)decay Wrote: So I went to the resolution centre and said the item had no arrived. It created a chat with GoPro and gave them time to respond. (I assume if they didn't respond I could up the case to a claim and get a refund)Now It makes sense, thanks for clarifying It.
They responded to the claim and asked me to contact customer support.
https://gyazo.com/ba8968eb0695c477ca661faf8981e5d4
Given GoPro has responded to PayPal, they're now handling the claim so as they've requested, you need to contact their support team. Failure to do so, will result In closing your claim.
Should I follow through on customer support stating that the item has arrived.
They have sent me evidence of the shipment details and it was delivered through UPS.
No photo at doorstep.
RE: FTID & Paypal Method - mothered - 10-23-2021
(10-22-2021, 07:27 PM)decay Wrote: Should I follow through on customer support stating that the item has arrived.What type of evidence are you referring to?
They have sent me evidence of the shipment details and it was delivered through UPS.
(10-22-2021, 07:27 PM)decay Wrote: No photo at doorstep.Was the package purely left unattended at the doorstep?
RE: FTID & Paypal Method - decay - 10-23-2021
(10-23-2021, 03:32 AM)mothered Wrote:(10-22-2021, 07:27 PM)decay Wrote: Should I follow through on customer support stating that the item has arrived.What type of evidence are you referring to?
They have sent me evidence of the shipment details and it was delivered through UPS.
(10-22-2021, 07:27 PM)decay Wrote: No photo at doorstep.Was the package purely left unattended at the doorstep?
The evidence was just an email saying the tracking number as well as the status on shipment
https://gyazo.com/30386933700b87760dc0b3ebcc9a0ee9
Believe it was handed to someone at the door.
Any advice on what I should be doing. I must've been unlucky with the paypal method not working as they responded
RE: FTID & Paypal Method - mothered - 10-23-2021
(10-23-2021, 11:09 AM)decay Wrote: The evidence was just an email saying the tracking number as well as the status on shipmentTracking/GPS only confirms delivery to an "address", and not to a "person", so It's useless to confirm that "you" received the package.
https://gyazo.com/30386933700b87760dc0b3ebcc9a0ee9
(10-23-2021, 11:09 AM)decay Wrote: Believe it was handed to someone at the door.Did they sign for It?
(10-23-2021, 11:09 AM)decay Wrote: Any advice on what I should be doing.Contact GoPro and see what they have to say.
It can then be tackled based on their response.
RE: FTID & Paypal Method - pasqui - 11-08-2021
(10-20-2021, 02:51 AM)mothered Wrote:hi mothered . i would like to try the sealed box method. i think the new gopro 10 package can be opened on top and then closed with glue. do you think I can feel comfortable with this method on amazon.it? or amazon will break the seals to check the inside of the package? thanksQuote:what alternative methods are suggested.The wrong Item received and If the packaging Is suitable, the sealed box method.
RE: FTID & Paypal Method - mothered - 11-08-2021
(11-08-2021, 03:52 PM)pasqui Wrote: i would like to try the sealed box method. i think the new gopro 10 package can be opened on top and then closed with glue. do you think I can feel comfortable with this method on amazon.it?You certainly can.
I've replied to your thread.
RE: FTID & Paypal Method - mike oxlong - 11-14-2021
(10-22-2021, 07:27 PM)decay Wrote:(10-22-2021, 03:56 PM)mothered Wrote:(10-22-2021, 02:03 PM)decay Wrote: So I went to the resolution centre and said the item had no arrived. It created a chat with GoPro and gave them time to respond. (I assume if they didn't respond I could up the case to a claim and get a refund)Now It makes sense, thanks for clarifying It.
They responded to the claim and asked me to contact customer support.
https://gyazo.com/ba8968eb0695c477ca661faf8981e5d4
Given GoPro has responded to PayPal, they're now handling the claim so as they've requested, you need to contact their support team. Failure to do so, will result In closing your claim.
Should I follow through on customer support stating that the item has arrived.
They have sent me evidence of the shipment details and it was delivered through UPS.
No photo at doorstep.
Yo whats the FTID method