(11-28-2020, 05:20 AM)mothered Wrote: You'd need to claim that the "Item" (SSD) was missing.

The entire contents, box & Item, Is too heavy. That's on the grounds that an Investigation Is opened with the carrier, and the weight Is cross-checked against their manifest.

(11-28-2020, 05:33 AM)neekhavod Wrote: if they were to cross-check, would that invalidate my claim?

(11-28-2020, 05:33 AM)neekhavod Wrote: The only item in the box was the SSD, so couldn't I claim that the box was just filled with the air packs and nothing else?

(11-28-2020, 09:35 AM)mothered Wrote: It should also contain a USB cable and possibly a user manual and driver disc.

The objective Is to simply say that upon opening the box, the SSD was missing. Do not elaborate any further- let them ask questions, and you can hammer them thereafter.

(11-28-2020, 06:49 PM)neekhavod Wrote: Ahhhh, as in the box of the SSD?

(11-28-2020, 06:49 PM)neekhavod Wrote: what are some questions they ask for claims like these?

(11-29-2020, 02:11 AM)mothered Wrote: Given every SE Is taken on a case-by-case basis, It's difficult to generalize.

They'll most likely open an Investigation and (If need be), request Information based on their findings.

(11-29-2020, 02:55 AM)neekhavod Wrote: I was filing a DNA claim with the Amazon chat assistant and it recommended that I wait until the 30th for my order to show up, if it hasn't already. Frankly, I believe this is ridiculous but I've never done a DNA before, should I wait or should I just speak to an actual rep and get another one sent sooner? It's been about a whole day already

(11-29-2020, 03:04 AM)mothered Wrote: Although logs are kept of every claim conversation, It won't hurt to speak with a rep.

(11-29-2020, 03:55 AM)neekhavod Wrote: I'll wait until tomorrow to contact an actual rep, seems more likely they'll send one a day earlier if I wait an extra day.

(11-29-2020, 09:33 AM)mothered Wrote: Ultimately, It's your call.

As you're aware, SEing requires a lot of patience and the need to wait Is sometimes Inevitable, but by no means does It have a negative Impact on your claim. It simply means that It'll take a little longer to process.

(12-01-2020, 04:56 AM)neekhavod Wrote: Yeah, took your advice and just waited until today. Talked with a rep and she agreed to send in a replacement SSD. I'll update you on the missing item progress once the replacement arrives as well.

(12-01-2020, 04:56 AM)neekhavod Wrote: Is there a time frame I should be vary of pertaining to the missing item? Like waiting a full day before reporting or does it not matter?