(04-18-2024, 07:31 PM)jumba Wrote: Which courier delivered it?

(04-19-2024, 12:14 PM)dwaboutit81 Wrote:

(04-18-2024, 07:31 PM)jumba Wrote: Which courier delivered it?

yodel as well , I contacted them via live chat and they checked gps and maps to prove the door in the picture was mine, which made them reject my claim, what could I do from here?

(04-19-2024, 12:28 PM)Gliggy Wrote:

(04-19-2024, 12:14 PM)dwaboutit81 Wrote:

(04-18-2024, 07:31 PM)jumba Wrote: Which courier delivered it?

yodel as well , I contacted them via live chat and they checked gps and maps to prove the door in the picture was mine, which made them reject my claim, what could I do from here?

You should have contacted office live chat not Yodel. Office don’t always look into it thoroughly, send you a disclaimer and just claim the amount back from Yodel via their insurance which takes around a week. I’ve done it plenty of times but once Yodel called me after Office processed refund because the proof of delivery showed someone receiving it. Unusual that they followed up on it and contacted me personally. Only other time I’ve been chased up by a courier was with a DNA with DPD..


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Everything I write here is completely false!

(04-19-2024, 01:24 PM)dwaboutit81 Wrote:

(04-19-2024, 12:28 PM)Gliggy Wrote:

(04-19-2024, 12:14 PM)dwaboutit81 Wrote: yodel as well , I contacted them via live chat and they checked gps and maps to prove the door in the picture was mine, which made them reject my claim, what could I do from here?

You should have contacted office live chat not Yodel. Office don’t always look into it thoroughly, send you a disclaimer and just claim the amount back from Yodel via their insurance which takes around a week. I’ve done it plenty of times but once Yodel called me after Office processed refund because the proof of delivery showed someone receiving it. Unusual that they followed up on it and contacted me personally. Only other time I’ve been chased up by a courier was with a DNA with DPD..


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Everything I write here is completely false!

I did contact office live chat they told me according to gps and maps it has been delivered correctly

(04-19-2024, 07:33 PM)Gliggy Wrote:

(04-19-2024, 01:24 PM)dwaboutit81 Wrote:

(04-19-2024, 12:28 PM)Gliggy Wrote: You should have contacted office live chat not Yodel. Office don’t always look into it thoroughly, send you a disclaimer and just claim the amount back from Yodel via their insurance which takes around a week. I’ve done it plenty of times but once Yodel called me after Office processed refund because the proof of delivery showed someone receiving it. Unusual that they followed up on it and contacted me personally. Only other time I’ve been chased up by a courier was with a DNA with DPD..


——

Everything I write here is completely false!

I did contact office live chat they told me according to gps and maps it has been delivered correctly

Ok I thought you meant you’d contacted Yodel. Take the shoes back to store, re-order under a new account and try DNA again. If it fails and is a normal delivery then FTID them and chase up a week later and refund no questions asked. Office are easy peasy

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Everything I write here is completely false

(04-20-2024, 05:32 PM)llllllllIllIl Wrote:

(04-19-2024, 07:33 PM)Gliggy Wrote:

(04-19-2024, 01:24 PM)dwaboutit81 Wrote: I did contact office live chat they told me according to gps and maps it has been delivered correctly

Ok I thought you meant you’d contacted Yodel. Take the shoes back to store, re-order under a new account and try DNA again. If it fails and is a normal delivery then FTID them and chase up a week later and refund no questions asked. Office are easy peasy

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Everything I write here is completely false

Which FTID version and courier did you use?  Never even heard of this shop before

(04-21-2024, 11:56 PM)jumba Wrote: If anyone needs help with the FTID part PM me.

(04-26-2024, 06:35 PM)keebz Wrote:

(04-21-2024, 11:56 PM)jumba Wrote: If anyone needs help with the FTID part PM me.

What was the end result of your office DNA?