(09-26-2023, 10:29 AM)Mister Wrote:

(09-23-2023, 02:24 PM)SumoSlammer Wrote:

(09-22-2023, 10:03 AM)Mister Wrote: Fractal designs are asking for a photo with the 24 pins connecter damaged with pliers before they are willing to issue a replacement, did you occur this?

Yes just say you threw it out so you don't have the picture but say you have a picture of the unit before the damage occurred and give a photo of S/N from ebay.

Apologies for slightly late reply

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(09-23-2023, 02:24 PM)SumoSlammer Wrote: Yes just say you threw it out so you don't have the picture but say you have a picture of the unit before the damage occurred and give a photo of S/N from ebay.

Apologies for slightly late reply

I forgot to add you can also ask someone to photoshop the damage for you. They will send out the unit right away if in stock if it isn't you better be patient.

All sorted, sending out a new psu today. I just photoshopped damaged to the 24 pin connector as requested and edited a Scan invoice.

(09-25-2023, 02:34 PM)itxfahdi Wrote: this thread is relly lit my niggah

(09-29-2023, 01:46 PM)r839 Wrote: Don't forget that stores can check with amazon if the proof of purchase is legit

(09-26-2023, 03:42 PM)SumoSlammer Wrote:

(09-26-2023, 10:29 AM)Mister Wrote:

(09-23-2023, 02:24 PM)SumoSlammer Wrote: Yes just say you threw it out so you don't have the picture but say you have a picture of the unit before the damage occurred and give a photo of S/N from ebay.

Apologies for slightly late reply

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I forgot to add you can also ask someone to photoshop the damage for you. They will send out the unit right away if in stock if it isn't you better be patient.

All sorted, sending out a new psu today. I just photoshopped damaged to the 24 pin connector as requested and edited a Scan invoice.

Well done man, well another succes proves it wasn't a fluke will have to try again!

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(09-25-2023, 02:34 PM)itxfahdi Wrote: this thread is relly lit my niggah

Nice to hear it's helping out

(10-02-2023, 01:33 PM)Mister Wrote:

(09-26-2023, 03:42 PM)SumoSlammer Wrote:

(09-26-2023, 10:29 AM)Mister Wrote: All sorted, sending out a new psu today. I just photoshopped damaged to the 24 pin connector as requested and edited a Scan invoice.

Well done man, well another succes proves it wasn't a fluke will have to try again!

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(09-25-2023, 02:34 PM)itxfahdi Wrote: this thread is relly lit my niggah

Nice to hear it's helping out

Received my psu today, I was expecting a retail box brand new for some reason, only received the psu, was this the same for you? Being fully modular I now need the cable to actually use it.

(10-02-2023, 09:48 PM)SumoSlammer Wrote:

(10-02-2023, 01:33 PM)Mister Wrote:

(09-26-2023, 03:42 PM)SumoSlammer Wrote: Well done man, well another succes proves it wasn't a fluke will have to try again!

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Nice to hear it's helping out

Received my psu today, I was expecting a retail box brand new for some reason, only received the psu, was this the same for you? Being fully modular I now need the cable to actually use it.

I mean you photoshopped the damage so mabye they assumed you had the cables. I went ahead and said I disposed of it and don't have it and gave a photo of the S/N 'before' the damage occured. They sent me a fully brand new unit in the retail box with all the cables etc. I did have to wait a week as the model was out of stock and as they restocked I'm guessing I got a new one.

(10-02-2023, 09:48 PM)SumoSlammer Wrote:

(10-02-2023, 01:33 PM)Mister Wrote:

(09-26-2023, 03:42 PM)SumoSlammer Wrote: Well done man, well another succes proves it wasn't a fluke will have to try again!

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Nice to hear it's helping out

Received my psu today, I was expecting a retail box brand new for some reason, only received the psu, was this the same for you? Being fully modular I now need the cable to actually use it.

I mean you photoshopped the damage so mabye they assumed you had the cables. I went ahead and said I disposed of it and don't have it and gave a photo of the S/N 'before' the damage occured. They sent me a fully brand new unit in the retail box with all the cables etc. I did have to wait a week as the model was out of stock and as they restocked I'm guessing I got a new one.

(10-03-2023, 03:44 PM)Mister Wrote: New cables being sent asap as they forgot to say don’t throw them away, result.

(10-03-2023, 10:29 AM)Juice WRLD Wrote:

(10-02-2023, 09:48 PM)SumoSlammer Wrote:

(10-02-2023, 01:33 PM)Mister Wrote: Received my psu today, I was expecting a retail box brand new for some reason, only received the psu, was this the same for you? Being fully modular I now need the cable to actually use it.

I mean you photoshopped the damage so mabye they assumed you had the cables. I went ahead and said I disposed of it and don't have it and gave a photo of the S/N 'before' the damage occured. They sent me a fully brand new unit in the retail box with all the cables etc. I did have to wait a week as the model was out of stock and as they restocked I'm guessing I got a new one.

Thank you for sharing this man I'm going to try them now

(10-03-2023, 10:02 PM)SumoSlammer Wrote:

(10-03-2023, 03:44 PM)Mister Wrote: New cables being sent asap as they forgot to say don’t throw them away, result.

Nice work and enjoy your psu mate!

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(10-03-2023, 10:29 AM)Juice WRLD Wrote:

(10-02-2023, 09:48 PM)SumoSlammer Wrote: I mean you photoshopped the damage so mabye they assumed you had the cables. I went ahead and said I disposed of it and don't have it and gave a photo of the S/N 'before' the damage occured. They sent me a fully brand new unit in the retail box with all the cables etc. I did have to wait a week as the model was out of stock and as they restocked I'm guessing I got a new one.

Thank you for sharing this man I'm going to try them now

No problem man let us know how it goes.