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SHEIN refund - Printable Version

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RE: SHEIN refund - NorthSpamz - 06-08-2023

(06-08-2023, 05:21 PM)Byhass Wrote:
(06-08-2023, 03:47 PM)NorthSpamz Wrote:
(06-08-2023, 03:13 AM)azizouma Wrote: What was the amount of the order ? Fresh account ?

Just shy of £300 and yes, it was a fresh account.

(06-08-2023, 03:02 PM)Byhass Wrote: How do you do it? Right now I'm trying to contact them but it doesn't seem like there's an option for live chat, I keep getting a bot and no answers

I used their messaging option on app. You'll get connected to the bot but if you keep requesting more help or if you type 'agent' it will allow you to send a message to one of their reps.
I get a contact agent button, after pressing that I get submit a ticket button, I did submit a ticket a couple of hours ago and no response, no matter how much I try I can't get to speak to an agent :/. When I write Hello I get a "Hi I am Siyo" which is a fake

Unfortunately, if you don't have the option of accessing the live chat (something that has happened to me on several occasions) then you will have to go the ticket route. It is definitely longer, as they usually take up to 24 hours to reply to each of your messages but it sure does work, and only takes about 5 messages total to secure the refund.


RE: SHEIN refund - Byhass - 06-09-2023

(06-08-2023, 10:16 PM)NorthSpamz Wrote:
(06-08-2023, 05:21 PM)Byhass Wrote:
(06-08-2023, 03:47 PM)NorthSpamz Wrote: Just shy of £300 and yes, it was a fresh account.


I used their messaging option on app. You'll get connected to the bot but if you keep requesting more help or if you type 'agent' it will allow you to send a message to one of their reps.
I get a contact agent button, after pressing that I get submit a ticket button, I did submit a ticket a couple of hours ago and no response, no matter how much I try I can't get to speak to an agent :/. When I write Hello I get a "Hi I am Siyo" which is a fake

Unfortunately, if you don't have the option of accessing the live chat (something that has happened to me on several occasions) then you will have to go the ticket route. It is definitely longer, as they usually take up to 24 hours to reply to each of your messages but it sure does work, and only takes about 5 messages total to secure the refund.
I only got one message and that was 16 hours ago, guess I will be getting them one by one after every 24 hours Biggrin. If anyone's interested I'll update on how it goes after I finish with them.


RE: SHEIN refund - azizouma - 06-13-2023

(06-09-2023, 10:22 PM)Byhass Wrote:
(06-08-2023, 10:16 PM)NorthSpamz Wrote:
(06-08-2023, 05:21 PM)Byhass Wrote: I get a contact agent button, after pressing that I get submit a ticket button, I did submit a ticket a couple of hours ago and no response, no matter how much I try I can't get to speak to an agent :/. When I write Hello I get a "Hi I am Siyo" which is a fake

Unfortunately, if you don't have the option of accessing the live chat (something that has happened to me on several occasions) then you will have to go the ticket route. It is definitely longer, as they usually take up to 24 hours to reply to each of your messages but it sure does work, and only takes about 5 messages total to secure the refund.
I only got one message and that was 16 hours ago, guess I will be getting them one by one after every 24 hours Biggrin. If anyone's interested I'll update on how it goes after I finish with them.

Please let us know Smile


RE: SHEIN refund - Byhass - 06-13-2023

(06-13-2023, 12:19 AM)azizouma Wrote:
(06-09-2023, 10:22 PM)Byhass Wrote:
(06-08-2023, 10:16 PM)NorthSpamz Wrote: Unfortunately, if you don't have the option of accessing the live chat (something that has happened to me on several occasions) then you will have to go the ticket route. It is definitely longer, as they usually take up to 24 hours to reply to each of your messages but it sure does work, and only takes about 5 messages total to secure the refund.
I only got one message and that was 16 hours ago, guess I will be getting them one by one after every 24 hours Biggrin. If anyone's interested I'll update on how it goes after I finish with them.

Please let us know Smile
It was a success. Will hit them more in the future, maybe with a DNA next time.


RE: SHEIN refund - jokiux - 06-13-2023

(06-07-2023, 12:09 AM)NorthSpamz Wrote:
(06-07-2023, 12:03 AM)Catcatdog Wrote:
(06-06-2023, 09:49 PM)NorthSpamz Wrote: Each time I have SE'd SHEIN, they have told me to wait and contact them after 3 days. Successful refund each time.

It just depends if you can wait these extra couple of days or if you need the money back urgently.

What was the maximum items you have successfully PEB? 🙏

I would say that DNA is more effective on Shein. I was able to do 25 items in one order, last month. All you have to do is agree to their generic statement and your refund is successful.
Have you ever tried doing dna again after signing the statement? I have previously signed it but would love to do it again.


RE: SHEIN refund - NorthSpamz - 06-14-2023

(06-13-2023, 02:44 PM)jokiux Wrote:
(06-07-2023, 12:09 AM)NorthSpamz Wrote:
(06-07-2023, 12:03 AM)Catcatdog Wrote: What was the maximum items you have successfully PEB? 🙏

I would say that DNA is more effective on Shein. I was able to do 25 items in one order, last month. All you have to do is agree to their generic statement and your refund is successful.
Have you ever tried doing dna again after signing the statement? I have previously signed it but would love to do it again.

Just to be certain that no issues arise, I would create a new account and attempt the DNA that way - I have never had an issue this way.


RE: SHEIN refund - azizouma - 06-14-2023

(06-13-2023, 01:24 PM)Byhass Wrote:
(06-13-2023, 12:19 AM)azizouma Wrote:
(06-09-2023, 10:22 PM)Byhass Wrote: I only got one message and that was 16 hours ago, guess I will be getting them one by one after every 24 hours Biggrin. If anyone's interested I'll update on how it goes after I finish with them.

Please let us know Smile
It was a success. Will hit them more in the future, maybe with a DNA next time.

Congratsss ! How many items was it and for what amount / the total amount of the order ?


RE: SHEIN refund - jokiux - 06-14-2023

(06-14-2023, 12:57 AM)NorthSpamz Wrote:
(06-13-2023, 02:44 PM)jokiux Wrote:
(06-07-2023, 12:09 AM)NorthSpamz Wrote: I would say that DNA is more effective on Shein. I was able to do 25 items in one order, last month. All you have to do is agree to their generic statement and your refund is successful.
Have you ever tried doing dna again after signing the statement? I have previously signed it but would love to do it again.

Just to be certain that no issues arise, I would create a new account and attempt the DNA that way - I have never had an issue this way.
But addy being the same calm ye?


RE: SHEIN refund - NorthSpamz - 06-14-2023

(06-14-2023, 08:50 AM)jokiux Wrote:
(06-14-2023, 12:57 AM)NorthSpamz Wrote:
(06-13-2023, 02:44 PM)jokiux Wrote: Have you ever tried doing dna again after signing the statement? I have previously signed it but would love to do it again.

Just to be certain that no issues arise, I would create a new account and attempt the DNA that way - I have never had an issue this way.
But addy being the same calm ye?

Perfectly fine.


RE: SHEIN refund - Jordan97 - 06-14-2023

DNA, at least in the Uk is easy if done with evri. Wait a few days from last package if multiple, contact them and the instantly refunded. 3 packages delivered on different days, 110 items, around 1.2k value. They send the delivery photos and just say you dont recognise them and bingo