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Nike SE UK - Printable Version

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Pages: 1 2

RE: Nike SE UK - mothered - 03-01-2023

(03-01-2023, 09:55 AM)bigbobman123 Wrote: At the end of the day they can't really prove it's you or your address in the picture.
^ Precisely why photographic evidence Is useless.

By the way, congrats on the refund.

RE: Nike SE UK - zocits - 03-02-2023

(03-01-2023, 03:21 AM)PugzDie Wrote: So did you get your money back???
They are still investigating.

RE: Nike SE UK - mothered - 03-02-2023

(03-02-2023, 12:24 AM)zocits Wrote:
(03-01-2023, 03:21 AM)PugzDie Wrote: So did you get your money back???
They are still investigating.
Did they provide an estimated date of completion?

RE: Nike SE UK - zocits - 03-02-2023

(03-02-2023, 02:33 AM)mothered Wrote:
(03-02-2023, 12:24 AM)zocits Wrote:
(03-01-2023, 03:21 AM)PugzDie Wrote: So did you get your money back???
They are still investigating.
Did they provide an estimated date of completion?
They said between 2-9 days
I really don’t appreciate DPD calling me multiple times either, the lady on the phone was also rude af. Would this be worth mentioning to Nike?

RE: Nike SE UK - mothered - 03-02-2023

(03-02-2023, 05:58 AM)zocits Wrote: They said between 2-9 days
If you don't hear back on the 9th day, simply get In touch and ask where they're at with the Investigation.

(03-02-2023, 05:58 AM)zocits Wrote: I really don’t appreciate DPD calling me multiple times either, the lady on the phone was also rude af. Would this be worth mentioning to Nike?
Absolutely.

The carrier has no right to repeatedly contact you. It's actually a form of harassment, so tell Nike exactly that.

RE: Nike SE UK - zocits - 03-02-2023

(03-02-2023, 10:28 AM)mothered Wrote:
(03-02-2023, 05:58 AM)zocits Wrote: They said between 2-9 days
If you don't hear back on the 9th day, simply get In touch and ask where they're at with the Investigation.

(03-02-2023, 05:58 AM)zocits Wrote: I really don’t appreciate DPD calling me multiple times either, the lady on the phone was also rude af. Would this be worth mentioning to Nike?
Absolutely.

The carrier has no right to repeatedly contact you. It's actually a form of harassment, so tell Nike exactly that.
nike just replied saying
“We have double-checked our courier's GPS and have checked the delivery address and weight of the parcel; we can confirm that the order was successfully and correctly delivered to you.

Thus, we regret to inform you that we are unable to refund the item due to the facts we have gathered.”

Will appealing matter and mentioning the DPD situation?

RE: Nike SE UK - mothered - 03-03-2023

(03-02-2023, 04:03 PM)zocits Wrote: nike just replied saying
“We have double-checked our courier's GPS
It doesn't conclude that the driver left the package as Indicated by their GPS coordinates.

(03-02-2023, 04:03 PM)zocits Wrote: and have checked the delivery address
As per above.

(03-02-2023, 04:03 PM)zocits Wrote: and weight of the parcel
The weight has no relevance to nonreceipt of goods.

They should know better.

(03-02-2023, 04:03 PM)zocits Wrote: Thus, we regret to inform you that we are unable to refund the item due to the facts we have gathered.”
For the said reasons above, their facts do not solidify their decision to decline the claim.

(03-02-2023, 04:03 PM)zocits Wrote: Will appealing matter and mentioning the DPD situation?
Yes, request an escalation.