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+--- Thread: Amzn EB Help (/Thread-Amzn-EB-Help)
RE: Amzn EB Help - vori23 - 12-20-2022
(12-20-2022, 11:27 AM)mothered Wrote:Got it, will update(12-20-2022, 10:44 AM)vori23 Wrote: I did, but they only reply with the same cut paste pr request email.That's because they have no way of fulfilling your request.
Get In contact by phone. A lot more can be said and done over a phone conversation.
(12-20-2022, 10:44 AM)vori23 Wrote: Would it be easier to just proceed with boxing?If they repeatedly fail to respond, then yes, box them.
RE: Amzn EB Help - mothered - 12-20-2022
(12-20-2022, 11:45 AM)vori23 Wrote:Please do.(12-20-2022, 11:27 AM)mothered Wrote:Got it, will update(12-20-2022, 10:44 AM)vori23 Wrote: I did, but they only reply with the same cut paste pr request email.That's because they have no way of fulfilling your request.
Get In contact by phone. A lot more can be said and done over a phone conversation.
(12-20-2022, 10:44 AM)vori23 Wrote: Would it be easier to just proceed with boxing?If they repeatedly fail to respond, then yes, box them.
RE: Amzn EB Help - vori23 - 12-22-2022
(12-20-2022, 11:49 AM)mothered Wrote:So I spent over an hour in the phone for them to tell me that there isn’t even a photo of the package at the time of delivery, BUT THEY STILL WANT A PR. I had the call escalated to the point where the rep offered me the “ceo”’s email address, and said they couldn’t do anything without a police report. I don’t even know if I can flip this around so that I can box these as the package was delivered 6 days ago at this point. I am unsure of how to proceed. I don’t think any claims of damaged item or dna can work, since they keep referring to this “ups tool” that is telling them the weight of the two packages are matching, which was apparently 0.3 lbs?? Which is under the necessary amount for eb. I’m getting screwed here.(12-20-2022, 11:45 AM)vori23 Wrote:Please do.(12-20-2022, 11:27 AM)mothered Wrote: That's because they have no way of fulfilling your request.Got it, will update
Get In contact by phone. A lot more can be said and done over a phone conversation.
If they repeatedly fail to respond, then yes, box them.
RE: Amzn EB Help - Selmavw - 12-22-2022
What are the repercussions of filing a PR too often? Will the police stop you from filing reports in the future because you are too suspicious?
RE: Amzn EB Help - mothered - 12-22-2022
(12-22-2022, 01:29 PM)vori23 Wrote: So I spent over an hour in the phone for them to tell me that there isn’t even a photo of the package at the time of delivery, BUT THEY STILL WANT A PR.They'll remain adamant with the PR, and the claim will not move forward until It's received.
(12-22-2022, 01:29 PM)vori23 Wrote: I don’t think any claims of damaged item or dna can work, since they keep referring to this “ups tool” that is telling them the weight of the two packages are matching, which was apparently 0.3 lbs??Which weighing facility are they referring to?
Prior to dispatch, the carrier's depot or otherwise?
Question It.
RE: Amzn EB Help - Aldow - 12-22-2022
Maybe box it? But I did hear people were getting rebills for FTID so be careful
RE: Amzn EB Help - vori23 - 12-23-2022
(12-22-2022, 03:22 PM)mothered Wrote:Ups at the time of delivery. I don’t think there’s anything I can do besides try. Boxing, should I just add some extra bubble wrap to ensure the package hits the .3 lbs.(12-22-2022, 01:29 PM)vori23 Wrote: So I spent over an hour in the phone for them to tell me that there isn’t even a photo of the package at the time of delivery, BUT THEY STILL WANT A PR.They'll remain adamant with the PR, and the claim will not move forward until It's received.
(12-22-2022, 01:29 PM)vori23 Wrote: I don’t think any claims of damaged item or dna can work, since they keep referring to this “ups tool” that is telling them the weight of the two packages are matching, which was apparently 0.3 lbs??Which weighing facility are they referring to?
Prior to dispatch, the carrier's depot or otherwise?
Question It.
RE: Amzn EB Help - mothered - 12-23-2022
(12-23-2022, 12:55 AM)vori23 Wrote: Ups at the time of delivery.So they weighed the package at the exact point It was dropped off at your address?
Not In their truck/van, but at your home?
RE: Amzn EB Help - vori23 - 12-23-2022
(12-23-2022, 01:05 AM)mothered Wrote:No definitely in their truck, I tried to explain this to them and the rep said that at that point, it is considered “theft” thus they need the police report. I tried to explain that the package technically wasn’t delivered at that point but they weren’t listening.(12-23-2022, 12:55 AM)vori23 Wrote: Ups at the time of delivery.So they weighed the package at the exact point It was dropped off at your address?
Not In their truck/van, but at your home?
RE: Amzn EB Help - BetterThings2 - 12-23-2022
(12-23-2022, 04:07 AM)vori23 Wrote:I'm convinced Amazon is requesting pr's on purpose for these two reasons. 1. By requesting pr's for eb's/dna's they then have a way to easily track your refunds no matter how many accts you have since you can't use your aliases in a pr. 2. They know you can only file a pr so many times within a given period before the cops start viewing you as a little suspect. It's their way of trying to fight back against se's(12-23-2022, 01:05 AM)mothered Wrote:No definitely in their truck, I tried to explain this to them and the rep said that at that point, it is considered “theft” thus they need the police report. I tried to explain that the package technically wasn’t delivered at that point but they weren’t listening.(12-23-2022, 12:55 AM)vori23 Wrote: Ups at the time of delivery.So they weighed the package at the exact point It was dropped off at your address?
Not In their truck/van, but at your home?