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+--- Thread: New balance (/Thread-New-balance)
RE: New balance - stealthysnake88 - 10-31-2022
(10-30-2022, 09:04 PM)ponasG Wrote: Whats the region of the store?UK
(10-30-2022, 11:01 PM)mcpvperz Wrote:Should be coming this week i believe(10-30-2022, 05:09 PM)djduderizx Wrote:No need to contact, took NB about 2 weeks to ship mine out. Their process is just really slow.(10-29-2022, 10:27 PM)mcpvperz Wrote: Did New Balance SE with DNA over $300 recently and came out successful. Did EB with a pair of shoes and a few other items (just EB'd shoes) and it came out successful as well. Might wanna add something else in the order for precaution.Will try eb, only problem is they haven't shipped the order out yet and its been a week? So im gonna contact tomorrow
RE: New balance - ImprovingLizard - 11-01-2022
(10-31-2022, 03:19 AM)mothered Wrote:(10-30-2022, 11:01 PM)mcpvperz Wrote: took NB about 2 weeks to ship mine out.Pathetic In today's standards of logistics and freight distribution.
I think it's because they have a lot of stock problems. They sell more than what they have available. Had a few orders now where it got canceled a week or two later when they weren't able to ship the items.
RE: New balance - mothered - 11-01-2022
(11-01-2022, 05:42 AM)ImprovingLizard Wrote: I think it's because they have a lot of stock problems. They sell more than what they have available. Had a few orders now where it got canceled a week or two later when they weren't able to ship the items.It sounds like they have a very poor Inventory management.
It's pretty simple - If they don't have the stock, don't advertise It as an available Item.
RE: New balance - stealthysnake88 - 11-01-2022
(11-01-2022, 05:42 AM)ImprovingLizard Wrote:Came today, gonna go live chat tomorrow(10-31-2022, 03:19 AM)mothered Wrote:(10-30-2022, 11:01 PM)mcpvperz Wrote: took NB about 2 weeks to ship mine out.Pathetic In today's standards of logistics and freight distribution.
I think it's because they have a lot of stock problems. They sell more than what they have available. Had a few orders now where it got canceled a week or two later when they weren't able to ship the items.
RE: New balance - mothered - 11-02-2022
(11-01-2022, 08:34 PM)djduderizx Wrote:Please update us when you've finished your live chat session.(11-01-2022, 05:42 AM)ImprovingLizard Wrote:Came today, gonna go live chat tomorrow(10-31-2022, 03:19 AM)mothered Wrote: Pathetic In today's standards of logistics and freight distribution.
I think it's because they have a lot of stock problems. They sell more than what they have available. Had a few orders now where it got canceled a week or two later when they weren't able to ship the items.
RE: New balance - stealthysnake88 - 11-03-2022
(11-02-2022, 01:21 AM)mothered Wrote:Contacted via email, they deny the claim and wont reescelate it they say.(11-01-2022, 08:34 PM)djduderizx Wrote:Please update us when you've finished your live chat session.(11-01-2022, 05:42 AM)ImprovingLizard Wrote: I think it's because they have a lot of stock problems. They sell more than what they have available. Had a few orders now where it got canceled a week or two later when they weren't able to ship the items.Came today, gonna go live chat tomorrow
It was delivered with UPS
RE: New balance - mothered - 11-04-2022
(11-03-2022, 08:31 PM)djduderizx Wrote: Contacted via email, they deny the claim and wont reescelate it they say.What was their exact reply.
It was delivered with UPS
RE: New balance - stealthysnake88 - 11-04-2022
(11-04-2022, 01:33 AM)mothered Wrote:Good morning,(11-03-2022, 08:31 PM)djduderizx Wrote: Contacted via email, they deny the claim and wont reescelate it they say.What was their exact reply.
It was delivered with UPS
Both investigations have now been concluded, and no discrepancies were found with the weight, GPS, and handling of the parcel. For this reason, your request has been declined.
Following our internal policies and taking everything into consideration we consider this as our final decision, we can advise that we will not take this case any further.
RE: New balance - mothered - 11-05-2022
(11-04-2022, 03:45 PM)djduderizx Wrote: Both investigations have now been concluded, and no discrepancies were found with the weight, GPS, and handling of the parcel. For this reason, your request has been declined.They haven't provided any evidence In support of their decision. Who's to say they didn't make the whole thing up?
A re-escalation can be requested based on their lack of evidence, which ultimately renders their Investigation Inconclusive.
(11-04-2022, 03:45 PM)djduderizx Wrote: we can advise that we will not take this case any further.Nonsense.
As per above, the Investigation Is Incomplete, hence requires attention to have It finalized.
RE: New balance - mcpvperz - 11-05-2022
(11-04-2022, 03:45 PM)djduderizx Wrote:EXACT same thing happened to me. Give me a PM.(11-04-2022, 01:33 AM)mothered Wrote:Good morning,(11-03-2022, 08:31 PM)djduderizx Wrote: Contacted via email, they deny the claim and wont reescelate it they say.What was their exact reply.
It was delivered with UPS
Both investigations have now been concluded, and no discrepancies were found with the weight, GPS, and handling of the parcel. For this reason, your request has been declined.
Following our internal policies and taking everything into consideration we consider this as our final decision, we can advise that we will not take this case any further.