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Apple chargeback or Section 75? - Printable Version

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RE: Apple chargeback or Section 75? - mothered - 12-25-2022

(12-24-2022, 06:28 PM)Imbroke101 Wrote: Would they not just take apple’s side with an Apple Watch eb?
Not when claiming goods were missing from the package Itself.

If It was the DNA, they tend to side with the seller based on tracking confirmation.

RE: Apple chargeback or Section 75? - Endeavor - 12-25-2022

(09-18-2022, 08:14 AM)BitPlayer Wrote:
(09-18-2022, 04:19 AM)mothered Wrote:
Quote:They’ve asked for a PR but rejected the incident number as not sufficient (even though the police won’t issue a report as they believe no crime has been issued)
^ Did you explain this, and asked them to directly contact the police to verify they're unable to provide the report?

Yes, many times.  They kept referring to they fact that it was Apple’s policy to require a full policy report (hard copy, stamped). But declined to provide a copy of the report. I’ve written to them, using the Resolver site, 8 times now.  They are definitely ignoring me 🤯

Get the case number + office details at least if you can. Provide that and if they don't bulge, provide all these details to your bank and chargeback. They should take care of it. And don't mess with apple again with the same name and address.

Source: went through a similar headache with them.

RE: Apple chargeback or Section 75? - mothered - 12-25-2022

(12-25-2022, 08:16 AM)Endeavor Wrote: Source: went through a similar headache with them.
Did your chargeback succeed?

RE: Apple chargeback or Section 75? - Endeavor - 12-25-2022

(12-25-2022, 11:36 AM)mothered Wrote:
(12-25-2022, 08:16 AM)Endeavor Wrote: Source: went through a similar headache with them.
Did your chargeback succeed?

Still in progress! Takes about two billing cycles typically so it will be a while.

RE: Apple chargeback or Section 75? - mothered - 12-26-2022

(12-25-2022, 10:00 PM)Endeavor Wrote: Still in progress! Takes about two billing cycles typically so it will be a while.
Lol.

I've had one chargeback that took close to 3 months to finalize. Patience Is a must during these circumstances.

RE: Apple chargeback or Section 75? - Imbroke101 - 12-30-2022

(12-25-2022, 12:42 AM)mothered Wrote:
(12-24-2022, 06:28 PM)Imbroke101 Wrote: Would they not just take apple’s side with an Apple Watch eb?
Not when claiming goods were missing from the package Itself.

If It was the DNA, they tend to side with the seller based on tracking confirmation.

I’ve put in a dispute with PayPal just waiting for something back
(12-25-2022, 12:42 AM)mothered Wrote:
(12-24-2022, 06:28 PM)Imbroke101 Wrote: Would they not just take apple’s side with an Apple Watch eb?
Not when claiming goods were missing from the package Itself.

If It was the DNA, they tend to side with the seller based on tracking confirmation.

If PayPal reject the claim can I still go to my bank provider and charge back?
(12-25-2022, 12:42 AM)mothered Wrote:
(12-24-2022, 06:28 PM)Imbroke101 Wrote: Would they not just take apple’s side with an Apple Watch eb?
Not when claiming goods were missing from the package Itself.

If It was the DNA, they tend to side with the seller based on tracking confirmation.

And also I forgot to mention that if PayPal takes apples side, I paid with a debit card so I wouldn’t be protected under section 75

RE: Apple chargeback or Section 75? - mothered - 12-31-2022

(12-30-2022, 05:25 PM)Imbroke101 Wrote: I’ve put in a dispute with PayPal just waiting for something back
Hopefully they don't use tracking to decline the claim.

(12-30-2022, 05:25 PM)Imbroke101 Wrote: If PayPal reject the claim can I still go to my bank provider and charge back?
Yes you can, but given your bank will collect all details about your claim, It's likely they'll see that It was declined by PayPal and they may do the same based on PayPal's decision.

(12-30-2022, 05:25 PM)Imbroke101 Wrote: And also I forgot to mention that if PayPal takes apples side, I paid with a debit card so I wouldn’t be protected under section 75
That Is correct.

RE: Apple chargeback or Section 75? - Imbroke101 - 12-31-2022

(12-31-2022, 12:55 AM)mothered Wrote:
(12-30-2022, 05:25 PM)Imbroke101 Wrote: I’ve put in a dispute with PayPal just waiting for something back
Hopefully they don't use tracking to decline the claim.

(12-30-2022, 05:25 PM)Imbroke101 Wrote: If PayPal reject the claim can I still go to my bank provider and charge back?
Yes you can, but given your bank will collect all details about your claim, It's likely they'll see that It was declined by PayPal and they may do the same based on PayPal's decision.

(12-30-2022, 05:25 PM)Imbroke101 Wrote: And also I forgot to mention that if PayPal takes apples side, I paid with a debit card so I wouldn’t be protected under section 75
That Is correct.

So essentially I am completely screwed and will have to either keep or sell the Watch ‘used’ and cut a loss :/
(12-31-2022, 12:55 AM)mothered Wrote:
(12-30-2022, 05:25 PM)Imbroke101 Wrote: I’ve put in a dispute with PayPal just waiting for something back
Hopefully they don't use tracking to decline the claim.

(12-30-2022, 05:25 PM)Imbroke101 Wrote: If PayPal reject the claim can I still go to my bank provider and charge back?
Yes you can, but given your bank will collect all details about your claim, It's likely they'll see that It was declined by PayPal and they may do the same based on PayPal's decision.

(12-30-2022, 05:25 PM)Imbroke101 Wrote: And also I forgot to mention that if PayPal takes apples side, I paid with a debit card so I wouldn’t be protected under section 75
That Is correct.

Would it still be possible to return the Watch to Apple without raising any concerns as I have been battling them for 3 weeks

RE: Apple chargeback or Section 75? - mothered - 12-31-2022

(12-31-2022, 01:17 AM)Imbroke101 Wrote: Would it still be possible to return the Watch to Apple without raising any concerns as I have been battling them for 3 weeks
3 weeks Is a long time to reverse It, but you can say that your brother took the watch In your absence and went on vacation.

Upon his recent return home, he told you about It then. You can return It for a refund thereafter.