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+--- Thread: Zalando UK (/Thread-Zalando-UK)
RE: Zalando UK - mothered - 06-23-2022
(06-22-2022, 04:46 PM)D1919 Wrote: Update- chased it up again today to see where it was up too, portraying my sadness that I’m “going on holiday Friday” and upset my stuff isn’t here and had no update and I’m panicking my money/clothes are unaccounted for.
Turns out the previous agent hadn’t even filed the investigation with the courier… Made sure they knew how angry I was and said this wasn’t a good start into the investigation, new agent was much better and followed up with an email so hopefully hear something before this week finishes!
Quote:Turns out the previous agent hadn’t even filed the investigation with the courier^ Very poor claims management.
It's good you let them know about It, by venting your frustration.
RE: Zalando UK - D1919 - 06-23-2022
(06-23-2022, 12:11 PM)mothered Wrote:(06-22-2022, 04:46 PM)D1919 Wrote: Update- chased it up again today to see where it was up too, portraying my sadness that I’m “going on holiday Friday” and upset my stuff isn’t here and had no update and I’m panicking my money/clothes are unaccounted for.
Turns out the previous agent hadn’t even filed the investigation with the courier… Made sure they knew how angry I was and said this wasn’t a good start into the investigation, new agent was much better and followed up with an email so hopefully hear something before this week finishes!Quote:Turns out the previous agent hadn’t even filed the investigation with the courier^ Very poor claims management.
It's good you let them know about It, by venting your frustration.
Awful isn’t it, sometimes feel like the mismanagement of claims can go in your favour. Here’s hoping that it does.
It’s strange as although it wasn’t filed with the courier company, the same driver came back the next day and placed over the fence which was unusual as he never does that. At first I thought he had been given a telling off, that’s what prompted me to go speak to Zalando to learn they hadn’t even filed it. Obviously just a coincidence what benefited me lol
RE: Zalando UK - mothered - 06-23-2022
(06-23-2022, 03:29 PM)D1919 Wrote: Awful isn’t it, sometimes feel like the mismanagement of claims can go in your favour. Here’s hoping that it does.You picked It up quickly and Intelligently, otherwise your claim would currently be at a standstill.
It’s strange as although it wasn’t filed with the courier company, the same driver came back the next day and placed over the fence which was unusual as he never does that. At first I thought he had been given a telling off, that’s what prompted me to go speak to Zalando to learn they hadn’t even filed it. Obviously just a coincidence what benefited me lol
RE: Zalando UK - D1919 - 06-24-2022
Update again-
Email come through today from them letting me know they’ve been in touch with the courier and they confirmed it was placed in an area and tracking info shows that but I’m saying I didn’t receive package.
Asked me to fill in a legal statement confirming I didn’t receive, I’m going to go ahead with this. Feeling pretty confident so far as I think the parcel not being handed to me was massively in my favour.
RE: Zalando UK - mothered - 06-25-2022
(06-24-2022, 04:27 PM)D1919 Wrote: Email come through today from them letting me know they’ve been in touch with the courier and they confirmed it was placed in an area and tracking info shows that but I’m saying I didn’t receive package.Tracking Is a useless form of verification, for the fact that It cannot confirm person-to-person delivery.
Asked me to fill in a legal statement confirming I didn’t receive, I’m going to go ahead with this. Feeling pretty confident so far as I think the parcel not being handed to me was massively in my favour.
There's no evidence to decline your claim at this stage, hence their request to sign the document.
We shall await updates.
RE: Zalando UK - Malfonce - 07-03-2022
(06-24-2022, 04:27 PM)D1919 Wrote: Update again-
Email come through today from them letting me know they’ve been in touch with the courier and they confirmed it was placed in an area and tracking info shows that but I’m saying I didn’t receive package.
Asked me to fill in a legal statement confirming I didn’t receive, I’m going to go ahead with this. Feeling pretty confident so far as I think the parcel not being handed to me was massively in my favour.
Did you get the refund? Is DNA Easy with Zalando?
RE: Zalando UK - mothered - 07-03-2022
(07-03-2022, 08:25 AM)Malfonce Wrote: Did you get the refund?I'm Interested as well.
@D1919, Is the claim still In motion or has It been finalized?
RE: Zalando UK - D1919 - 07-03-2022
(07-03-2022, 08:25 AM)Malfonce Wrote:(06-24-2022, 04:27 PM)D1919 Wrote: Update again-
Email come through today from them letting me know they’ve been in touch with the courier and they confirmed it was placed in an area and tracking info shows that but I’m saying I didn’t receive package.
Asked me to fill in a legal statement confirming I didn’t receive, I’m going to go ahead with this. Feeling pretty confident so far as I think the parcel not being handed to me was massively in my favour.
Did you get the refund? Is DNA Easy with Zalando?
(07-03-2022, 11:16 AM)mothered Wrote:(07-03-2022, 08:25 AM)Malfonce Wrote: Did you get the refund?I'm Interested as well.
@D1919, Is the claim still In motion or has It been finalized?
Not yet, I signed the form haven’t heard back yet although I’ve chased up a couple times and told that it was taken to a senior level as the price was higher than the usual refund they would do and has been assigned to their “internal dedicated team” Was around £400~ So nothing too crazy.
Will chase up again through the week and update the post
Can’t see a reason why they would deny it at this point but we will see.
RE: Zalando UK - mothered - 07-04-2022
(07-03-2022, 08:03 PM)D1919 Wrote: Not yet, I signed the form haven’t heard back yet although I’ve chased up a couple times and told that it was taken to a senior level as the price was higher than the usual refund they would do and has been assigned to their “internal dedicated team” Was around £400~ So nothing too crazy.Your claim Is heading In the right direction at this stage.
Will chase up again through the week and update the post
I shall periodically check back for the latest developments.
RE: Zalando UK - D1919 - 07-16-2022
Still waiting for an update on this, customer service is awful and every single rep just says the same “waiting for reply from our internal dedicated team” before we can issue a refund, this is on the phone and live chat.
Everytime I ask for a complaints email they tell me to use the usual customer service one I am already in contact with and they all reply the exact same thing every time.
Does anyone have any tips on how to proceed with this? Thanks