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+--- Thread: Logitech/UE Se (/Thread-Logitech-UE-Se)
RE: Logitech/UE Se - InfochiHarry - 07-20-2021
(07-20-2021, 03:00 AM)mothered Wrote:(07-19-2021, 11:34 PM)InfochiHarry Wrote: What type of POD would they ask forEither a photo or video that shows the Item has been destroyed.
Ok ill start it now and will give you updates if you want! Thanks
RE: Logitech/UE Se - mothered - 07-20-2021
(07-20-2021, 10:36 AM)InfochiHarry Wrote:You're most welcome.(07-20-2021, 03:00 AM)mothered Wrote:(07-19-2021, 11:34 PM)InfochiHarry Wrote: What type of POD would they ask forEither a photo or video that shows the Item has been destroyed.
Ok ill start it now and will give you updates if you want! Thanks
We shall await their response.
RE: Logitech/UE Se - InfochiHarry - 07-26-2021
(07-20-2021, 10:44 AM)mothered Wrote:(07-20-2021, 10:36 AM)InfochiHarry Wrote:You're most welcome.(07-20-2021, 03:00 AM)mothered Wrote: Either a photo or video that shows the Item has been destroyed.
Ok ill start it now and will give you updates if you want! Thanks
We shall await their response.
Ok I've gone through the "troubleshooting" and ive been given this email in which it tell me to show Proof of purchase in JPEG, PNG, or if purchased via Amazon we will need your invoice in PDF format in which i don't have. Product serial number on the product itself (not the package serial number) which is easy enough. Two pictures:
One picture showing the serial number and if applicable, QR code on the device
One picture showing the whole product with a piece of paper with your name, ticket number: 6728354, and the date you took the picture and i think i can do that. Should i for the pop just say it was a gift and i'm unable to get it while sending the rest of the information?
RE: Logitech/UE Se - mothered - 07-27-2021
(07-26-2021, 07:18 PM)InfochiHarry Wrote: Should i for the pop just say it was a gift and i'm unable to get it while sending the rest of the information?Yes, do exactly that.
If they ask why you're unable to get the POP, tell them that the gifter Is In hospital as an Inpatient for an extended period of time and due to COVID-19 restrictions, you're unable to physically see him and obtain It.
RE: Logitech/UE Se - InfochiHarry - 07-27-2021
(07-27-2021, 04:01 AM)mothered Wrote:(07-26-2021, 07:18 PM)InfochiHarry Wrote: Should i for the pop just say it was a gift and i'm unable to get it while sending the rest of the information?Yes, do exactly that.
If they ask why you're unable to get the POP, tell them that the gifter Is In hospital as an Inpatient for an extended period of time and due to COVID-19 restrictions, you're unable to physically see him and obtain It.
Ok will do
RE: Logitech/UE Se - mothered - 07-27-2021
(07-27-2021, 01:17 PM)InfochiHarry Wrote:Good to read.(07-27-2021, 04:01 AM)mothered Wrote:(07-26-2021, 07:18 PM)InfochiHarry Wrote: Should i for the pop just say it was a gift and i'm unable to get it while sending the rest of the information?Yes, do exactly that.
If they ask why you're unable to get the POP, tell them that the gifter Is In hospital as an Inpatient for an extended period of time and due to COVID-19 restrictions, you're unable to physically see him and obtain It.
Ok will do
Please keep us updated as developments unfold.
RE: Logitech/UE Se - InfochiHarry - 07-27-2021
(07-27-2021, 04:05 PM)mothered Wrote:(07-27-2021, 01:17 PM)InfochiHarry Wrote:Good to read.(07-27-2021, 04:01 AM)mothered Wrote: Yes, do exactly that.
If they ask why you're unable to get the POP, tell them that the gifter Is In hospital as an Inpatient for an extended period of time and due to COVID-19 restrictions, you're unable to physically see him and obtain It.
Ok will do
Please keep us updated as developments unfold.
Just Received this
Thanks for providing me your information. I've submitted your claim for approval.
Once we have evaluated your claim, you'll receive an email with further information.
Please note we may have to recover the defective product as part of the RMA process.
RE: Logitech/UE Se - mothered - 07-28-2021
(07-27-2021, 11:50 PM)InfochiHarry Wrote:(07-27-2021, 04:05 PM)mothered Wrote:(07-27-2021, 01:17 PM)InfochiHarry Wrote: Ok will doGood to read.
Please keep us updated as developments unfold.
Just Received this
Thanks for providing me your information. I've submitted your claim for approval.
Once we have evaluated your claim, you'll receive an email with further information.
Please note we may have to recover the defective product as part of the RMA process.
Quote:I've submitted your claim for approval.For the above reason, It seems like they're simply processing your claim - which Is a good sign, namely due to their mention of "approval".
The next course of action (If any) will be based on their response.
RE: Logitech/UE Se - InfochiHarry - 07-28-2021
(07-28-2021, 03:12 AM)mothered Wrote:(07-27-2021, 11:50 PM)InfochiHarry Wrote:(07-27-2021, 04:05 PM)mothered Wrote: Good to read.
Please keep us updated as developments unfold.
Just Received this
Thanks for providing me your information. I've submitted your claim for approval.
Once we have evaluated your claim, you'll receive an email with further information.
Please note we may have to recover the defective product as part of the RMA process.Quote:I've submitted your claim for approval.For the above reason, It seems like they're simply processing your claim - which Is a good sign, namely due to their mention of "approval".
The next course of action (If any) will be based on their response.
Ok once they respond I will update you! Do you know how long it will take?
RE: Logitech/UE Se - mothered - 07-28-2021
(07-28-2021, 03:43 PM)InfochiHarry Wrote: Do you know how long it will take?Every claim Is different to some extent, so It's not possible to accurately determine their efficiency/Inefficiency.
Personally, I can't see It taking any longer than a few days, perhaps a week at the most.