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+--- Thread: DHL Return (/Thread-DHL-Return)
RE: DHL Return - Oni - 12-21-2020
For legitimate reasons, I am curious what this situation leads to. I have recently dealt with a seller that sent me a damaged low-ticket item through DHL. Due to costs of returning the item, it isn't even worth sending back for the refund.
RE: DHL Return - Green314 - 12-24-2020
Quote:We are sorry but we only work with DHL for our prepaid returns.
I think this is a failure.
RE: DHL Return - mothered - 12-25-2020
(12-24-2020, 12:27 PM)green314 Wrote:What was your last conversation with them?Quote:We are sorry but we only work with DHL for our prepaid returns.
I think this is a failure.
RE: DHL Return - Green314 - 12-25-2020
(12-25-2020, 05:39 AM)mothered Wrote:(12-24-2020, 12:27 PM)green314 Wrote:What was your last conversation with them?Quote:We are sorry but we only work with DHL for our prepaid returns.
I think this is a failure.
I basically tried to persuade them to allow me changing the courier to ship the item back.
RE: DHL Return - mothered - 12-25-2020
(12-25-2020, 09:43 AM)green314 Wrote: I basically tried to persuade them to allow me changing the courier to ship the item back.What exactly did you say and how did they respond?
RE: DHL Return - Green314 - 12-25-2020
Quote:I told you, due to work, I won't be able to deliver the package neither to DHL nor to wait for a pick up.
Quote:Thank you for your reply. Unfortunately, we have to receive your parcel first to proceed with the shipment of a replacement. Thank you for your understanding. Best regards,
Quote:Okay, just allow me to ship it with others couriers, DHL is far near from me and I can't ship it with them now. Perhaps UPS may be really better for me. Thanks. Best regards.
Quote:Thank you for your reply. We are sorry but we only work with DHL for our prepaid returns. Best regards
RE: DHL Return - faithpull - 08-07-2021
I know it's an old thread, but what did you end up doing?
RE: DHL Return - Christild - 12-06-2021
Indeed, pandemics and quarantine have greatly affected every mechanism of the economy and other platforms, even if they are online.
RE: DHL Return - Christild - 12-06-2021
Very many orders do not arrive for different reasons
I for a long time have been waiting for the order, which has not yet arrived
How do you guys handle the delivery problem?
RE: DHL Return - mothered - 12-07-2021
(12-06-2021, 04:18 PM)Christild Wrote: Very many orders do not arrive for different reasonsIt's not the buyer's responsibility to handle the Issue.
I for a long time have been waiting for the order, which has not yet arrived
How do you guys handle the delivery problem?
Given you've purchased the goods from the company, It's their duty to take care of all discrepancies.