(03-04-2019, 10:58 AM)mothered Wrote:

(03-04-2019, 08:10 AM)himar2468 Wrote:

(03-02-2019, 02:30 AM)mothered Wrote: It's a positive sign that they're reopened the case. They could've easily declined It altogether.

We shall await their reply.

I just received an email this morning from paypal saying they are denying the dispute that i got reopened and in the description they have written the exact same thing as the first time, which is quite frustrating. I guess ill be phoning them later today again.

But you're claiming an Invalid code, and not anything pertaining to non-delivery.  

Have you told them this, and why they're denying It based on Irrelevant Information?

(03-04-2019, 08:21 PM)himar2468 Wrote:

(03-04-2019, 10:58 AM)mothered Wrote:

(03-04-2019, 08:10 AM)himar2468 Wrote: I just received an email this morning from paypal saying they are denying the dispute that i got reopened and in the description they have written the exact same thing as the first time, which is quite frustrating. I guess ill be phoning them later today again.

But you're claiming an Invalid code, and not anything pertaining to non-delivery.  

Have you told them this, and why they're denying It based on Irrelevant Information?

According to the paypal rep I have just called, he said with codes they arent actually covered by paypals "item not as described" after explaining to him that the code is as described but is invalid he said it still falls under the "item not as described" category. As long as the buyer can prove that its been delivered then the dispute automatically closes in their favour. Should I just charge back through my bank?

(03-05-2019, 03:07 AM)mothered Wrote:

(03-04-2019, 08:21 PM)himar2468 Wrote:

(03-04-2019, 10:58 AM)mothered Wrote: But you're claiming an Invalid code, and not anything pertaining to non-delivery.  

Have you told them this, and why they're denying It based on Irrelevant Information?

According to the paypal rep I have just called, he said with codes they arent actually covered by paypals "item not as described" after explaining to him that the code is as described but is invalid he said it still falls under the "item not as described" category. As long as the buyer can prove that its been delivered then the dispute automatically closes in their favour. Should I just charge back through my bank?

You can certainly try a chargeback, but weigh up whether It's worth doing so. If It were a high value Item, yes.

(03-05-2019, 08:21 AM)himar2468 Wrote:

(03-05-2019, 03:07 AM)mothered Wrote:

(03-04-2019, 08:21 PM)himar2468 Wrote: According to the paypal rep I have just called, he said with codes they arent actually covered by paypals "item not as described" after explaining to him that the code is as described but is invalid he said it still falls under the "item not as described" category. As long as the buyer can prove that its been delivered then the dispute automatically closes in their favour. Should I just charge back through my bank?

You can certainly try a chargeback, but weigh up whether It's worth doing so. If It were a high value Item, yes.

thanks for the advice^^

(04-11-2019, 06:41 AM)knightrider558 Wrote: I think PayPal would bother about the digital purchase, always make an excuse of the "unauthorised transaction" with changed IP if you are chargeback of the digital item.