(03-11-2023, 01:38 AM)mothered Wrote:

(03-11-2023, 01:04 AM)Kikibosum Wrote: So I opened this dispute. New Balance answered me as their customer service does by email, twice, but I contested and same, they say they will not answer anymore. Now it says "waiting for the other party's answer" but it's impossible for me to turn the dispute into a claim, no option is offered to me. Is this normal?

If the buyer and seller do not come to an agreement (which both of you won't), that's when the Dispute turns Into a Claim and PayPal then takes over.

(03-11-2023, 09:28 AM)Kikibosum Wrote:

(03-11-2023, 01:38 AM)mothered Wrote:

(03-11-2023, 01:04 AM)Kikibosum Wrote: So I opened this dispute. New Balance answered me as their customer service does by email, twice, but I contested and same, they say they will not answer anymore. Now it says "waiting for the other party's answer" but it's impossible for me to turn the dispute into a claim, no option is offered to me. Is this normal?

If the buyer and seller do not come to an agreement (which both of you won't), that's when the Dispute turns Into a Claim and PayPal then takes over.

Is this done automatically? Or do I have to take some action or just wait for the other party to respond and then not respond?

(03-11-2023, 01:06 PM)tekelmavisi Wrote: tahnks youuu very niceee broo se youu

(03-11-2023, 10:35 AM)mothered Wrote:

(03-11-2023, 09:28 AM)Kikibosum Wrote:

(03-11-2023, 01:38 AM)mothered Wrote: If the buyer and seller do not come to an agreement (which both of you won't), that's when the Dispute turns Into a Claim and PayPal then takes over.

Is this done automatically? Or do I have to take some action or just wait for the other party to respond and then not respond?

You do It through the Resolution Centre by clicking "View" (on your dispute), and then clicking "Escalate this dispute to a PayPal claim".

(03-27-2023, 03:07 PM)Kikibosum Wrote:

(03-11-2023, 10:35 AM)mothered Wrote:

(03-11-2023, 09:28 AM)Kikibosum Wrote: Is this done automatically? Or do I have to take some action or just wait for the other party to respond and then not respond?

You do It through the Resolution Centre by clicking "View" (on your dispute), and then clicking "Escalate this dispute to a PayPal claim".

Okay. It's been almost 1 month since the dispute was launched and it has just been closed. So I had sent the request and sent back information with screenshots, etc... to make them understand the problem. The file was closed this afternoon with only one reason: The file was closed in favor of the seller because the object was neither damaged, nor different, nor had any missing parts as you had indicated. So they blame me for having chosen the wrong situation when it was opened by an agent after conversation with him? This story is a complete disgrace...

(03-28-2023, 01:10 AM)mothered Wrote:

(03-27-2023, 03:07 PM)Kikibosum Wrote:

(03-11-2023, 10:35 AM)mothered Wrote: You do It through the Resolution Centre by clicking "View" (on your dispute), and then clicking "Escalate this dispute to a PayPal claim".

Okay. It's been almost 1 month since the dispute was launched and it has just been closed. So I had sent the request and sent back information with screenshots, etc... to make them understand the problem. The file was closed this afternoon with only one reason: The file was closed in favor of the seller because the object was neither damaged, nor different, nor had any missing parts as you had indicated. So they blame me for having chosen the wrong situation when it was opened by an agent after conversation with him? This story is a complete disgrace...

What type of evidence did you submit In support of your claim?

(03-28-2023, 05:04 PM)Kikibosum Wrote:

(03-28-2023, 01:10 AM)mothered Wrote:

(03-27-2023, 03:07 PM)Kikibosum Wrote: Okay. It's been almost 1 month since the dispute was launched and it has just been closed. So I had sent the request and sent back information with screenshots, etc... to make them understand the problem. The file was closed this afternoon with only one reason: The file was closed in favor of the seller because the object was neither damaged, nor different, nor had any missing parts as you had indicated. So they blame me for having chosen the wrong situation when it was opened by an agent after conversation with him? This story is a complete disgrace...

What type of evidence did you submit In support of your claim?

All of the above. In fact, they didn't close the request because I don't have any arguments but because it doesn't fit the problem. I have recontacted an advisor who has reopened a more appropriate request and will notify me within 72 hours!

Quote:the object was neither damaged, nor different, nor had any missing parts as you had indicated.

(03-29-2023, 03:00 AM)mothered Wrote:

(03-28-2023, 05:04 PM)Kikibosum Wrote:

(03-28-2023, 01:10 AM)mothered Wrote: What type of evidence did you submit In support of your claim?

All of the above. In fact, they didn't close the request because I don't have any arguments but because it doesn't fit the problem. I have recontacted an advisor who has reopened a more appropriate request and will notify me within 72 hours!

Did you tell them to provide photographic evidence of this?

Quote:the object was neither damaged, nor different, nor had any missing parts as you had indicated.