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+--- Thread: AF DNA Help (/Thread-AF-DNA-Help)
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AF DNA Help - mendacio - 04-08-2023
Hey y'all, this is my second DNA/SE ever. Ive shipped an order around 300 dollars consisting of a jacket and a few shirts. Its a fresh account
. Any advice on DNA for Aber_combie? Looking over the last few posts don't seem to be the most promising. Ill keep everyone updated through the entirety of the process, I promise.
paging u/mothered.
RE: Abercrombie DNA ($360) Help - Ziguiiz - 04-08-2023
I think you should be good if it's under 500 dollars (thats what i read here)
RE: Abercrombie DNA ($360) Help - mendacio - 04-08-2023
Thanks zig, I've heard this too but I don't know if the order amount is the sole basis for which they issue a refund. Guess its important to state that the shipping carrier is Fedex as well.
RE: Abercrombie DNA ($360) Help - Ziguiiz - 04-08-2023
(04-08-2023, 01:20 PM)mendacio Wrote: Thanks zig, I've heard this too but I don't know if the order amount is the sole basis for which they issue a refund. Guess its important to state that the shipping carrier is Fedex as well.
Let me know how it goes !
RE: AF DNA Help - mendacio - 04-12-2023
Encountered heavy resistance. Did chat support, and the bloke basically offered to 'price match the existing order' which I thought was a reshipment but no, he wanted me to buy the same order again. I gave genuine responses being frustrated at being offered such a laughable offer. I was acting a little panicked but also polite. I pushed further, gave more reasoning, and He said to contact local authorities but unfortunately due to a picture from Fed-ex(expected...fricking fedex), their system won't allow a reshipment or refnd. He then recommended a charge reversal which I pushed back again on saying that I can't wait 90 days for the b_ank to resolve and that I had never gone through with that process with anything other than overcharged subscriptions. At this point, I was talking about how I've been shopping at A-Fitch for over a decade since I was a little boy, and for him to present me with 3 terrible options: a b_ank reversal, paying for the same order again, and calling the police was a disgrace(didn't use this exact phrasing). I asked to escalate the situation, and after a bit, he said sure.
(04-12-2023, 01:25 AM)mendacio Wrote: Encountered heavy resistance. Did chat support, and the bloke basically offered to 'price match the existing order' which I thought was a reshipment but no, he wanted me to buy the same order again. I gave genuine responses being frustrated at being offered such a laughable offer. I was acting a little panicked but also polite. I pushed further, gave more reasoning, and He said to contact local authorities but unfortunately due to a picture from Fed-ex(expected...fricking fedex), their system won't allow a reshipment or refnd. He then recommended a charge reversal which I pushed back again on saying that I can't wait 90 days for the b_ank to resolve and that I had never gone through with that process with anything other than overcharged subscriptions. At this point, I was talking about how I've been shopping at A-Fitch for over a decade since I was a little boy, and for him to present me with 3 terrible options: a b_ank reversal, paying for the same order again, and calling the police was a disgrace(didn't use this exact phrasing). I asked to escalate the situation, and after a bit, he said sure.
He-said-to-watch-out-for an e-mail in three days, after which I'm guessing there is an investigation. Am I screwed? What should I do, Let me know. As my second Se, didn't expect to encounter so much resistance. Im willing to stay the course. Also anyone know how to add/notify another user, trying to get mothered to comment.
RE: AF DNA Help - Robbinhoodd - 04-12-2023
(04-12-2023, 01:25 AM)mendacio Wrote: Encountered heavy resistance. Did chat support, and the bloke basically offered to 'price match the existing order' which I thought was a reshipment but no, he wanted me to buy the same order again. I gave genuine responses being frustrated at being offered such a laughable offer. I was acting a little panicked but also polite. I pushed further, gave more reasoning, and He said to contact local authorities but unfortunately due to a picture from Fed-ex(expected...fricking fedex), their system won't allow a reshipment or refnd. He then recommended a charge reversal which I pushed back again on saying that I can't wait 90 days for the b_ank to resolve and that I had never gone through with that process with anything other than overcharged subscriptions. At this point, I was talking about how I've been shopping at A-Fitch for over a decade since I was a little boy, and for him to present me with 3 terrible options: a b_ank reversal, paying for the same order again, and calling the police was a disgrace(didn't use this exact phrasing). I asked to escalate the situation, and after a bit, he said sure.
(04-12-2023, 01:25 AM)mendacio Wrote: Encountered heavy resistance. Did chat support, and the bloke basically offered to 'price match the existing order' which I thought was a reshipment but no, he wanted me to buy the same order again. I gave genuine responses being frustrated at being offered such a laughable offer. I was acting a little panicked but also polite. I pushed further, gave more reasoning, and He said to contact local authorities but unfortunately due to a picture from Fed-ex(expected...fricking fedex), their system won't allow a reshipment or refnd. He then recommended a charge reversal which I pushed back again on saying that I can't wait 90 days for the b_ank to resolve and that I had never gone through with that process with anything other than overcharged subscriptions. At this point, I was talking about how I've been shopping at A-Fitch for over a decade since I was a little boy, and for him to present me with 3 terrible options: a b_ank reversal, paying for the same order again, and calling the police was a disgrace(didn't use this exact phrasing). I asked to escalate the situation, and after a bit, he said sure.
He-said-to-watch-out-for an e-mail in three days, after which I'm guessing there is an investigation. Am I screwed? What should I do, Let me know. As my second Se, didn't expect to encounter so much resistance. Im willing to stay the course. Also anyone know how to add/notify another user, trying to get mothered to comment.
Investigations are common, even standard procedure for many companies. I would suggest you call instead of using live chat whenever possible, not that you did anything wrong. You will have more presence over the phone, emotions are more easily felt. You might have thought you created a sob story but the live agent is just reading words on the screen and has another case after you to worry about.
(04-12-2023, 01:25 AM)mendacio Wrote: Encountered heavy resistance. Did chat support, and the bloke basically offered to 'price match the existing order' which I thought was a reshipment but no, he wanted me to buy the same order again. I gave genuine responses being frustrated at being offered such a laughable offer. I was acting a little panicked but also polite. I pushed further, gave more reasoning, and He said to contact local authorities but unfortunately due to a picture from Fed-ex(expected...fricking fedex), their system won't allow a reshipment or refnd. He then recommended a charge reversal which I pushed back again on saying that I can't wait 90 days for the b_ank to resolve and that I had never gone through with that process with anything other than overcharged subscriptions. At this point, I was talking about how I've been shopping at A-Fitch for over a decade since I was a little boy, and for him to present me with 3 terrible options: a b_ank reversal, paying for the same order again, and calling the police was a disgrace(didn't use this exact phrasing). I asked to escalate the situation, and after a bit, he said sure.
(04-12-2023, 01:25 AM)mendacio Wrote: Encountered heavy resistance. Did chat support, and the bloke basically offered to 'price match the existing order' which I thought was a reshipment but no, he wanted me to buy the same order again. I gave genuine responses being frustrated at being offered such a laughable offer. I was acting a little panicked but also polite. I pushed further, gave more reasoning, and He said to contact local authorities but unfortunately due to a picture from Fed-ex(expected...fricking fedex), their system won't allow a reshipment or refnd. He then recommended a charge reversal which I pushed back again on saying that I can't wait 90 days for the b_ank to resolve and that I had never gone through with that process with anything other than overcharged subscriptions. At this point, I was talking about how I've been shopping at A-Fitch for over a decade since I was a little boy, and for him to present me with 3 terrible options: a b_ank reversal, paying for the same order again, and calling the police was a disgrace(didn't use this exact phrasing). I asked to escalate the situation, and after a bit, he said sure.
He-said-to-watch-out-for an e-mail in three days, after which I'm guessing there is an investigation. Am I screwed? What should I do, Let me know. As my second Se, didn't expect to encounter so much resistance. Im willing to stay the course. Also anyone know how to add/notify another user, trying to get mothered to comment.
@mothered
RE: AF DNA Help - mendacio - 04-12-2023
Thanks robbin, I appreciate your help. Im guessing a carrier investigation may be next.
RE: AF DNA Help - mendacio - 04-13-2023
Got the escalation email...
Said they have determined it wasn't delivered to the right address.
"in an effort to make this right we've requested a reshipment be sent you, we would appreciate your patience as AF continues to look into this matter further"
LETS GOOOOO. 2ND DNA is presumably a success. Jury is still out I think because I know people have gotten messages like this only for it to be reversed, or go through another few steps of hassle.
Gymgiraffe is next and then I think I'm done for like a year, ride off into the sunset.
@mothered
RE: AF DNA Help - mothered - 04-13-2023
(04-13-2023, 03:26 AM)mendacio Wrote: 2ND DNA is presumably a success.What was their exact response pertaining to this:
(04-13-2023, 03:26 AM)mendacio Wrote: Said they have determined it wasn't delivered to the right address.
RE: AF DNA Help - mendacio - 04-13-2023
(04-13-2023, 03:45 AM)mothered Wrote:(04-13-2023, 03:26 AM)mendacio Wrote: 2ND DNA is presumably a success.What was their exact response pertaining to this:
(04-13-2023, 03:26 AM)mendacio Wrote: Said they have determined it wasn't delivered to the right address.
After_careful_review, I have confirmed that the packages you contacted us about, which were delivered on _________
and ________ Left at front door, weren’t delivered to the correct address listed on the order. We apologize for any inconvenience.
In an effort to make this right, we’d be happy to request that a replacement package be shipped out at no additional cost to you. Once approved, should any items be unavailable to be reshipped, you will receive a refu_nd for them instead. Please reply to this email with confirmation of your shipping address, and we’ll be happy to complete this request. Can you please let us know which items you have not received.
We certainly appreciate your patience as we at A______ Fitch look further into this matter and we hope to hear back from you
After I confirmed which items, all of them, and address. Got a quick follow up containing this "I requested for that package to be resent for you with expedited shipping, once approved and the package ships you'll receive an email with the tracking info, and if for any reason it goes out of stock it will go to a refnd back to your ________ within 3 to 5 business days. Latest date the ref_und should be reflected into your account should be _________. I'm also sending you a promo co_de for this inconvenience to your email address!
It was 30%, waiting on approval now...