Quote:Will receive an order from them tomorrow and I'm thinking about DNA it

(11-25-2022, 10:15 AM)AegonTargaryen Wrote: "Despite all strict measures, it can happen that an item is lost or damaged during transport. Should this occur to you, please contact our support team within 3 days of the delivery date with the subject line “Lost shipment” and clearly state your order number and the problem in your message. After the period of 3 days it is no longer possible to start an investigation and the shipment is excluded from any compensation. If changes have been made to the delivery of the item through the shipping company, it may no longer be possible to make a claim."
https://support.restocks.net/hc/en-150/articles/4604285564689-What-happens-if-my-Restocks-purchase-is-lost-or-damaged-in-transit-

(11-25-2022, 10:15 AM)AegonTargaryen Wrote: The item are sneakers. 1 pair.

(11-25-2022, 10:43 AM)AegonTargaryen Wrote: Thanks. My mom will receive it today. Any suggestion, even if they ask for signature?

(11-25-2022, 11:46 AM)AegonTargaryen Wrote: No, but no problem in telling her. I just want to know if she can receive it normally, or does she needs to fake any signature if asked.

(11-25-2022, 10:27 AM)mothered Wrote:

(11-25-2022, 10:15 AM)AegonTargaryen Wrote: "Despite all strict measures, it can happen that an item is lost or damaged during transport. Should this occur to you, please contact our support team within 3 days of the delivery date with the subject line “Lost shipment” and clearly state your order number and the problem in your message. After the period of 3 days it is no longer possible to start an investigation and the shipment is excluded from any compensation. If changes have been made to the delivery of the item through the shipping company, it may no longer be possible to make a claim."
https://support.restocks.net/hc/en-150/articles/4604285564689-What-happens-if-my-Restocks-purchase-is-lost-or-damaged-in-transit-

They assist with claims for lost shipments, which suggests they're liable.

As such, you can DNA It.

(11-25-2022, 10:15 AM)AegonTargaryen Wrote: The item are sneakers. 1 pair.

Obviously too heavy to EB.

The wrong Item received method can be used, but given they're responsible for loss of goods, you may as well hit the DNA.

(11-25-2022, 02:59 PM)mothered Wrote:

(11-25-2022, 11:46 AM)AegonTargaryen Wrote: No, but no problem in telling her. I just want to know if she can receive it normally, or does she needs to fake any signature if asked.

Definitely fake sign It.