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Help EB AirPods from Apple - Printable Version

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Help EB AirPods from Apple - Luccio - 10-13-2022

I ordered AirPods Pro 2 from Apple. Now which kind of EB has the highest success rate?
1) I received only the external box and the AirPods package was missing
2) I received the external box and the AirPods package without the actual AirPods inside
3) I received everything but the buds were missing from the case
Thank you


RE: Help EB AirPods from Apple - Ordnael92 - 10-13-2022

Say only the earbuds and charging case are missing.


RE: Help EB AirPods from Apple - mothered - 10-13-2022

(10-13-2022, 10:32 AM)Ordnael92 Wrote: Say only the earbuds and charging case are missing.
^ This.

It has a proven track record of success.


RE: Help EB AirPods from Apple - wideputin - 10-13-2022

(10-13-2022, 09:26 AM)Luccio Wrote: I ordered AirPods Pro 2 from Apple. Now which kind of EB has the highest success rate?
1) I received only the external box and the AirPods package was missing
2) I received the external box and the AirPods package without the actual AirPods inside
3) I received everything but the buds were missing from the case
Thank you
Let me know how this goes im trying to do one myself.


RE: Help EB AirPods from Apple - Luccio - 10-14-2022

(10-13-2022, 10:32 AM)Ordnael92 Wrote: Say only the earbuds and charging case are missing.
They asked me for police report in order to make further investigations. Should I do it?


RE: Help EB AirPods from Apple - Ordnael92 - 10-14-2022

(10-14-2022, 02:26 PM)Luccio Wrote:
(10-13-2022, 10:32 AM)Ordnael92 Wrote: Say only the earbuds and charging case are missing.
They asked me for police report in order to make further investigations. Should I do it?
It's idiotic to ask for a PR when you claim EB, yet it's just a scare tactic to make some social engineers quit the chase.
There's no reason for not filing a PR, should you deem the SE worth it.


RE: Help EB AirPods from Apple - kurdio - 10-14-2022

Would like to add that my friend is currently doing the airpods 2 eb by apple, and they asked for pr.
Guess thats the norm now


RE: Help EB AirPods from Apple - mothered - 10-15-2022

(10-14-2022, 02:26 PM)Luccio Wrote: They asked me for police report in order to make further investigations. Should I do it?
Yes.

Their brain-dead reps fail to comprehend why a PR Is not warranted under the circumstances, but the claim will not move forward until It's filed.


RE: Help EB AirPods from Apple - Luccio - 10-16-2022

(10-14-2022, 04:10 PM)Ordnael92 Wrote:
(10-14-2022, 02:26 PM)Luccio Wrote:
(10-13-2022, 10:32 AM)Ordnael92 Wrote: Say only the earbuds and charging case are missing.
They asked me for police report in order to make further investigations. Should I do it?
It's idiotic to ask for a PR when you claim EB, yet it's just a scare tactic to make some social engineers quit the chase.
There's no reason for not filing a PR, should you deem the SE worth it.
Yeah, that’s what I said to the support. If the box was closed there’s no point asking for a police report, but they insisted so I replied to email saying that I had no time to go to the police to fill a report and that I was already loosing my time trying to get a refund because of their fault. So they said that I could fill the PR online but in my country the site for online PR is currently offline so I called again and the guy said that I was right and the PR made no sense and told it to the sales department and said that now I should hopefully get my refund in 5 working days. I’ll keep you posted


RE: Help EB AirPods from Apple - Ordnael92 - 10-16-2022

(10-16-2022, 05:44 PM)Luccio Wrote:
(10-14-2022, 04:10 PM)Ordnael92 Wrote:
(10-14-2022, 02:26 PM)Luccio Wrote: They asked me for police report in order to make further investigations. Should I do it?
It's idiotic to ask for a PR when you claim EB, yet it's just a scare tactic to make some social engineers quit the chase.
There's no reason for not filing a PR, should you deem the SE worth it.
Yeah, that’s what I said to the support. If the box was closed there’s no point asking for a police report, but they insisted so I replied to email saying that I had no time to go to the police to fill a report and that I was already loosing my time trying to get a refund because of their fault. So they said that I could fill the PR online but in my country the site for online PR is currently offline so I called again and the guy said that I was right and the PR made no sense and told it to the sales department and said that now I should hopefully get my refund in 5 working days. I’ll keep you posted
I sincerely wish you succesfully circumvented their stupid PR request and get your refund asap! It would be a great display of how perseverance can turn the tables.