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+--- Thread: Amzn Return "picked up" by UPS (/Thread-Amzn-Return-picked-up-by-UPS)
Amzn Return "picked up" by UPS - Iso100 - 08-07-2022
Hi all,
On another thread i talked about my SEing last try and problems with a refund...
Today, i had the surprise to discover than... My return "has been picked up by UPS". .. 2 days ago. Obviously i didn't send nothing. The picking up order could been made by a stupid amzn operator...
Now the status is: "Recovered and in process s of returning"
is-it a good thing? What should be my next move?
All my SEIng was about the Faulty Item Method and complaining to operators than i couldn't send back a leakig battery...
What do you think about that?
RE: Amzn Return "picked up" by UPS - mothered - 08-07-2022
Quote:Today, i had the surprise to discover than... My return "has been picked up by UPS". .. 2 days ago. Obviously i didn't send nothing.Is there a tracking number associated with It?
RE: Amzn Return "picked up" by UPS - Iso100 - 08-07-2022
Nop. where normally there is the "return sticker" you have a long message about the process for picking up stuff at home.
Last time, when the operator has "accepted my demand for return" (never asked for it) i didnt have any tracking number but (the day after) i had a call, it was the UPS guy waiting for me, in front of my adress, waiting for pickup the product to return to amazon...
This time: nothing.
No Call, notification, nothing. but new statut on Amazon
RE: Amzn Return "picked up" by UPS - mothered - 08-08-2022
(08-07-2022, 10:26 PM)Iso100 Wrote: Nop. where normally there is the "return sticker" you have a long message about the process for picking up stuff at home.Understood.
Last time, when the operator has "accepted my demand for return" (never asked for it) i didnt have any tracking number but (the day after) i had a call, it was the UPS guy waiting for me, in front of my adress, waiting for pickup the product to return to amazon...
This time: nothing.
No Call, notification, nothing. but new statut on Amazon
Keep an eye on It and let us know whether Its status changes. If It does, It will determine the next course of action (If any) on your part.
RE: Amzn Return "picked up" by UPS - Iso100 - 08-09-2022
The statu is still in "Recovered and in process of returning" is it time to tey my next move?
THE "pickup day" was 4 days ago from now, should I contact CC to ask what happen?
RE: Amzn Return "picked up" by UPS - mothered - 08-09-2022
(08-09-2022, 10:48 AM)Iso100 Wrote: The statu is still in "Recovered and in process of returning" is it time to tey my next move?If the process Is to complete, It may take a little longer, so wait a few days or so.
RE: Amzn Return "picked up" by UPS - Iso100 - 08-09-2022
(08-09-2022, 12:54 PM)mothered Wrote:(08-09-2022, 10:48 AM)Iso100 Wrote: The statu is still in "Recovered and in process of returning" is it time to tey my next move?If the process Is to complete, It may take a little longer, so wait a few days or so.
Thanks for your answer @mothered
just to be sure:
You would say than normally, this process takes more than 4 days to UPS for a return to Amzn? that's why i must wait for more days ?
Reminder: Process wiIl never be completed naturally, cause i have sent nothing and ups didn't come
RE: Amzn Return "picked up" by UPS - mothered - 08-09-2022
(08-09-2022, 01:39 PM)Iso100 Wrote: You would say than normally, this process takes more than 4 days to UPS for a return to Amzn? that's why i must wait for more days ?It can be a lot sooner but at times returns are Inevitably delayed, which Is why I'm suggesting to wait a few more days.
(08-09-2022, 01:39 PM)Iso100 Wrote: Reminder: Process wiIl never be completed naturally, cause i have sent nothing and ups didn't comeYes I understand that.
I'm very Interested to see why they've marked It as a return.
RE: Amzn Return "picked up" by UPS - Iso100 - 08-09-2022
Yep me too. I was like:wtf?!
Maybe i have pissed dem off with my repeated callings, chats, emails, Twitter post + tagging lot of ppl on it..
Or the delivery guy was just here for a summer job and want to gibish work earlier. Wait and see
RE: Amzn Return "picked up" by UPS - Iso100 - 08-11-2022
So quick update
I have called Amzn (less traces) . After a 1st operatorn, who can't answer and let me wait for 10minutes after a quick 5min talk, she hanghs up.
I call back and have a talk with a guy, so i explain the situation, he ask me few questions (why send the product back, when UPS guy came, ... etc...) and let me wait many times...
Everytime he asked for details, I just ansxered "Like it is written on the tracker, on the product return page, it has been picked-up the.... "
Never give details about a supposed tracking number, about ups... Nothing >>> "It's written picked-up and in transit I'm just a little bit stress than WHY it stills not arrived after near a week"
So i wait, wait and the guy comes back (alleluia) and told me: it has not been treated yet.... it will take 5 to 7 days abnd you will have updates. I'm like ok but it takes really long time to come right?
And the guy answer: "SIR we have receive your package, it has juste not been treated yet. That's why i told you to wxait a little bit more... I will confirm the reception by mail don't worry"
At this time I'm Like ... WTF?! AND he sent me the email...
BUT Sometimes they said just "Hello" or "Hello Sir", but this time he wrote: "Hello Mr XXXX XXXX" and it was the name of another guy.
So idk WHY, idk HOW, but I think one operator ascend me a return ticket of another guy for the same product (it was mentioned).
It was not normally for me....
What should be my next moove (after waiting more days obvisously) ?
