(07-13-2022, 08:22 PM)laurie141281 Wrote: Hello

I,would like to SE Mytheresa.
A friend of mine tried the EB once but the customer service declined any responsability because of the weight of the items/package  from the manufacturer to the delivery adress…
I thought to try instead the wrong item: the « good » one will be a luxury bag (but i am afraid of the highest price of the bag on afresh account) and the wrong one a cheaper bag with almost the same weight.
What do you think ?
Do you know if there is any risk of CCTV caméra?

Thanks very much

(07-13-2022, 11:21 PM)laurie141281 Wrote: what is the best option? First’buy the wrong item and the day after the good one?

(07-13-2022, 11:21 PM)laurie141281 Wrote: Is there any importance to choose an adress quiet close ?

(07-14-2022, 05:13 AM)laurie141281 Wrote: Ok thanks for the précision.
The idea is to claim that the seller made a mistake in preparing the order by confusing the two
I don't think such details are required by the care department, but if so I take it that everything related to the wrong item is supposed to be in my box and vice versa?
For example if I am asked, I have to say that the invoice for the wrong item was in the box and not the real one?

(07-14-2022, 05:16 PM)WLT17 Wrote:

(07-14-2022, 05:13 AM)laurie141281 Wrote: Ok thanks for the précision.
The idea is to claim that the seller made a mistake in preparing the order by confusing the two
I don't think such details are required by the care department, but if so I take it that everything related to the wrong item is supposed to be in my box and vice versa?
For example if I am asked, I have to say that the invoice for the wrong item was in the box and not the real one?

be aware they really take their time investigating

(07-14-2022, 05:13 AM)laurie141281 Wrote: The idea is to claim that the seller made a mistake in preparing the order by confusing the two
I don't think such details are required by the care department, but if so I take it that everything related to the wrong item is supposed to be in my box and vice versa?
For example if I am asked, I have to say that the invoice for the wrong item was in the box and not the real one?

(07-14-2022, 09:26 PM)laurie141281 Wrote:

(07-14-2022, 05:16 PM)WLT17 Wrote:

(07-14-2022, 05:13 AM)laurie141281 Wrote: Ok thanks for the précision.
The idea is to claim that the seller made a mistake in preparing the order by confusing the two
I don't think such details are required by the care department, but if so I take it that everything related to the wrong item is supposed to be in my box and vice versa?
For example if I am asked, I have to say that the invoice for the wrong item was in the box and not the real one?

be aware they really take their time investigating

Yes i imagine especially considering the  price of the right item…
I am wondering if i will not double with pp if they are too long and reluctant to rf
Did it twice EB with a luxury brand ans they rf because of the fear of pp claim if they do not give me a final validation of my inquiry

(07-15-2022, 07:07 PM)WLT17 Wrote:

(07-14-2022, 09:26 PM)laurie141281 Wrote:

(07-14-2022, 05:16 PM)WLT17 Wrote: be aware they really take their time investigating

Yes i imagine especially considering the  price of the right item…
I am wondering if i will not double with pp if they are too long and reluctant to rf
Did it twice EB with a luxury brand ans they rf because of the fear of pp claim if they do not give me a final validation of my inquiry

What company and how much?