[laurie141281]

Hello

I,would like to SE Mytheresa.
A friend of mine tried the EB once but the customer service declined any responsability because of the weight of the items/package from the manufacturer to the delivery adress…
I thought to try instead the wrong item: the « good » one will be a luxury bag (but i am afraid of the highest price of the bag on afresh account) and the wrong one a cheaper bag with almost the same weight.
What do you think ?
Do you know if there is any risk of CCTV caméra?

Thanks very much

[WLT17]

Hello

I,would like to SE Mytheresa.
A friend of mine tried the EB once but the customer service declined any responsability because of the weight of the items/package  from the manufacturer to the delivery adress…
I thought to try instead the wrong item: the « good » one will be a luxury bag (but i am afraid of the highest price of the bag on afresh account) and the wrong one a cheaper bag with almost the same weight.
What do you think ?
Do you know if there is any risk of CCTV caméra?

Thanks very much

I successfully completed wrong item with them for a decent amount.

[laurie141281]

Thanks for your replay
Would you tell me more about it please?
What was the amount of the « good » item?

Maybe a stupid question but what is the best option? First’buy the wrong item and the day after the good one?
Is there any importance to choose an adress quiet close ? For example first shipping to a pick up point and the second one another pick up point close?
I am à little confuse about this …

[mothered]

what is the best option? First’buy the wrong item and the day after the good one?

That, or vice versa.

They can also be purchased on the same day.

Is there any importance to choose an adress quiet close ?

Any unrelated address.

[laurie141281]

Ok thanks for the précision.
The idea is to claim that the seller made a mistake in preparing the order by confusing the two
I don't think such details are required by the care department, but if so I take it that everything related to the wrong item is supposed to be in my box and vice versa?
For example if I am asked, I have to say that the invoice for the wrong item was in the box and not the real one?

[WLT17]

Ok thanks for the précision.
The idea is to claim that the seller made a mistake in preparing the order by confusing the two
I don't think such details are required by the care department, but if so I take it that everything related to the wrong item is supposed to be in my box and vice versa?
For example if I am asked, I have to say that the invoice for the wrong item was in the box and not the real one?

be aware they really take their time investigating

[laurie141281]

Ok thanks for the précision.
The idea is to claim that the seller made a mistake in preparing the order by confusing the two
I don't think such details are required by the care department, but if so I take it that everything related to the wrong item is supposed to be in my box and vice versa?
For example if I am asked, I have to say that the invoice for the wrong item was in the box and not the real one?

be aware they really take their time investigating

Yes i imagine especially considering the price of the right item…
I am wondering if i will not double with pp if they are too long and reluctant to rf
Did it twice EB with a luxury brand ans they rf because of the fear of pp claim if they do not give me a final validation of my inquiry

[mothered]

The idea is to claim that the seller made a mistake in preparing the order by confusing the two
I don't think such details are required by the care department, but if so I take it that everything related to the wrong item is supposed to be in my box and vice versa?
For example if I am asked, I have to say that the invoice for the wrong item was in the box and not the real one?

Yes, that's one way of using the wrong Item received method.

[WLT17]

Ok thanks for the précision.
The idea is to claim that the seller made a mistake in preparing the order by confusing the two
I don't think such details are required by the care department, but if so I take it that everything related to the wrong item is supposed to be in my box and vice versa?
For example if I am asked, I have to say that the invoice for the wrong item was in the box and not the real one?

be aware they really take their time investigating

Yes i imagine especially considering the  price of the right item…
I am wondering if i will not double with pp if they are too long and reluctant to rf
Did it twice EB with a luxury brand ans they rf because of the fear of pp claim if they do not give me a final validation of my inquiry

What company and how much?

[laurie141281]

be aware they really take their time investigating

Yes i imagine especially considering the  price of the right item…
I am wondering if i will not double with pp if they are too long and reluctant to rf
Did it twice EB with a luxury brand ans they rf because of the fear of pp claim if they do not give me a final validation of my inquiry

What company and how much?

YSL/direct website/1950€ the first Time and 2300€ the second time