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+--- Thread: SE DNA - iPhone 13 Pro Max from Amazon (/Thread-SE-DNA-iPhone-13-Pro-Max-from-Amazon)
SE DNA - iPhone 13 Pro Max from Amazon - DocVH - 01-17-2022
Hi!
So I've ordered an iPhone 13 Pro Max from Amazon (NL), and it arrived yesterday.
The delivery guy put it in a mailbox instead of personally delivering the item to me (no signature etc).
I think this is the ideal DNA as I do live in a large appartment complex, where all mailboxes are at 1 place, so it's easy to make a mistake.
What's the best way to proceed? Should I wait a couple of days? Does that make a difference, or just go for it?
Does it matter that Amazon's own delivery guys did deliver the package, not DHL or DPD f.e.?
Was thinking about sending Amazon a message trough live chat, acting very frustrated (but keeping in mind that they can read before I press send) and claiming the package has the status arrived, delivered in mailbox, while my mailbox is empty (also act very frustrated why they'd want to put a €1.000,-+ item in a mailbox in the first place). They can start an investigation I believe, but then prove what? There are like 40 mailboxes at 1 place, right?
Am I looking at the right direction here?
Thanks in advance!
RE: SE DNA - iPhone 13 Pro Max from Amazon - duman - 01-17-2022
dna would work in that situation
RE: SE DNA - iPhone 13 Pro Max from Amazon - DocVH - 01-17-2022
(01-17-2022, 07:14 PM)duman Wrote: dna would work in that situation
Should I wait a couple of days before contacting CS? Or doesn’t that make a difference?
RE: SE DNA - iPhone 13 Pro Max from Amazon - duman - 01-17-2022
(01-17-2022, 07:54 PM)DocVH Wrote:idont think it makes a difference(01-17-2022, 07:14 PM)duman Wrote: dna would work in that situation
Should I wait a couple of days before contacting CS? Or doesn’t that make a difference?
RE: SE DNA - iPhone 13 Pro Max from Amazon - HEIS - 01-17-2022
waiting 1-2 days is a fine credibility addon, for example you were waiting patiently for it, cause maybe the delivery guy only marked it as delivered in the system but will deliver it at a later time (which in fact happens sometimes)
btw @DocVH was it done with a fresh account with no prior purchase history or a mature one?
RE: SE DNA - iPhone 13 Pro Max from Amazon - mothered - 01-18-2022
Quote:The delivery guy put it in a mailbox instead of personally delivering the item to me (no signature etc).Perfect DNA material.
Quote:What's the best way to proceed? Should I wait a couple of days? Does that make a difference, or just go for it?As far as you're concerned, you're still waiting for the package to arrive, so contact them the next day.
Quote:Was thinking about sending Amazon a message trough live chat, acting very frustrated (but keeping in mind that they can read before I press send) and claiming the package has the status arrived, delivered in mailbox, while my mailbox is empty (also act very frustrated why they'd want to put a €1.000,-+ item in a mailbox in the first place).Don't go Into any more detail than you have to - It may unnecessarily complicate matters.
Simply say It hasn't arrived and leave It at that.
RE: SE DNA - iPhone 13 Pro Max from Amazon - DocVH - 01-18-2022
(01-18-2022, 01:44 AM)mothered Wrote:Quote:The delivery guy put it in a mailbox instead of personally delivering the item to me (no signature etc).Perfect DNA material.
Quote:What's the best way to proceed? Should I wait a couple of days? Does that make a difference, or just go for it?As far as you're concerned, you're still waiting for the package to arrive, so contact them the next day.
Quote:Was thinking about sending Amazon a message trough live chat, acting very frustrated (but keeping in mind that they can read before I press send) and claiming the package has the status arrived, delivered in mailbox, while my mailbox is empty (also act very frustrated why they'd want to put a €1.000,-+ item in a mailbox in the first place).Don't go Into any more detail than you have to - It may unnecessarily complicate matters.
Simply say It hasn't arrived and leave It at that.
Talked to CS. No way they'd let it go without a research by the carrier/mailman (Amazon was the carrier). It was a good conversation, i'll update this thread in 3 days when they complete their research (fingers crossed).
RE: SE DNA - iPhone 13 Pro Max from Amazon - mothered - 01-18-2022
(01-18-2022, 10:17 AM)DocVH Wrote: Talked to CS. No way they'd let it go without a research by the carrier/mailmanIt's of no surprise.
Due to the nature of the DNA method, an external Investigation with the carrier Is expected.
(01-18-2022, 10:17 AM)DocVH Wrote: i'll update this thread in 3 days when they complete their research (fingers crossed).Please do so the moment a response Is received.
RE: SE DNA - iPhone 13 Pro Max from Amazon - Solater - 01-18-2022
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RE: SE DNA - iPhone 13 Pro Max from Amazon - DocVH - 01-18-2022
(01-17-2022, 10:35 PM)HEIS Wrote: waiting 1-2 days is a fine credibility addon, for example you were waiting patiently for it, cause maybe the delivery guy only marked it as delivered in the system but will deliver it at a later time (which in fact happens sometimes)
btw @DocVH was it done with a fresh account with no prior purchase history or a mature one?
It was done on an account which is about 6 years of age, with 6 months prime, and a few legitimate orders (most expensive one is €99,-.