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+--- Thread: Zalando DE Refund (/Thread-Zalando-DE-Refund)
Zalando DE Refund - Seeb1988 - 07-10-2021
Hello everyone,
I placed an order with Zalando a few days ago. Value of goods 1600.- €.
One package with 9 items
The account is 6 years old and so far no refund
I want to use the DNA method.
Are there any problems with the value of the goods? or is everything okay?
RE: Zalando DE Refund - MegaByte - 07-10-2021
(07-10-2021, 06:45 PM)Seeb1988 Wrote: Hello everyone,
I placed an order with Zalando a few days ago. Value of goods 1600.- €.
One package with 9 items
The account is 6 years old and so far no refund
I want to use the DNA method.
Are there any problems with the value of the goods? or is everything okay?
In my opinion you are better off doing partial method and leaving out items that weigh less then 150 grams.
RE: Zalando DE Refund - Seeb1988 - 07-10-2021
is my limit too high? DNA is the safest method?
i need all the items
RE: Zalando DE Refund - Madmanlugo - 07-10-2021
Given the number of items and the huge price tag, the DNA would likely be investigated deeper. It's not impossible, but expect a back and forth with the reps if you decide on this method.
Quote:In my opinion you are better off doing partial method and leaving out items that weigh less then 150 grams.
Otherwise, I think this could work.
RE: Zalando DE Refund - Seeb1988 - 07-10-2021
Need Zalando a Police Report?
RE: Zalando DE Refund - mothered - 07-11-2021
Quote:I want to use the DNA method.It'll be fine but given the value of the total consignment, do expect a lengthy claims process, Inclusive of an Investigation and more than likely a PR.
Are there any problems with the value of the goods? or is everything okay?
RE: Zalando DE Refund - Seeb1988 - 07-11-2021
what is an acceptable limit that causes few problems?
RE: Zalando DE Refund - mothered - 07-11-2021
(07-11-2021, 09:59 AM)Seeb1988 Wrote: what is an acceptable limit that causes few problems?Unless the rep has no brain cells left and approves the claim on the spot, due to the nature of the method, almost every DNA has Its fair share of complexities. Investigations, police reports, stat decs and affidavits will be experienced at some point.
In terms of a safe Item value, when It goes beyond the 1k mark, companies tend to pay more attention when assessing claims, thereby (and as already mentioned) an Investigation and police report Is almost a certainty. Don't be surprised If you're also asked to complete a stat dec/affidavit.
RE: Zalando DE Refund - Seeb1988 - 07-11-2021
What options do I have now?
RE: Zalando DE Refund - Seeb1988 - 07-12-2021
Can't anyone tell me a good alternative? I am grateful for any help