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+--- Thread: Samsung RMA (/Thread-Samsung-RMA)
Samsung RMA - db8803 - 01-30-2021
Hi, guys! I've recently SE'd a SSD from a known company. Now i have something on my mind. What if I contact Samsung and i claim the SSD is not working and ask for RMA? Then just send them the box of the item without the item itself. It's a 980 PRO so it weights around 20-30g. My question is will they send a replacement before they check the return? Anyone with a fresh experience?
RE: Samsung RMA - mothered - 01-30-2021
Quote:Then just send them the box of the item without the item itself. It's a 980 PRO so it weights around 20-30g. My question is will they send a replacement before they check the return?If you don't give them reason to check the return, they most likely won't.
Does the box support using the sealed box method?
RE: Samsung RMA - db8803 - 01-30-2021
(01-30-2021, 10:00 AM)mothered Wrote:Quote:Then just send them the box of the item without the item itself. It's a 980 PRO so it weights around 20-30g. My question is will they send a replacement before they check the return?If you don't give them reason to check the return, they most likely won't.
Does the box support using the sealed box method?
Well i already told them the item is not working anymore, so this suggests, that i have opened and used it for a while. That is why i believe they will check and test the item before they send a replacement. Any ideas how to bypass this?
RE: Samsung RMA - ElieMK - 01-30-2021
(01-30-2021, 01:02 PM)db8803 Wrote:(01-30-2021, 10:00 AM)mothered Wrote:Quote:Then just send them the box of the item without the item itself. It's a 980 PRO so it weights around 20-30g. My question is will they send a replacement before they check the return?If you don't give them reason to check the return, they most likely won't.
Does the box support using the sealed box method?
Well i already told them the item is not working anymore, so this suggests, that i have opened and used it for a while. That is why i believe they will check and test the item before they send a replacement. Any ideas how to bypass this?
Why not just box return the item to original purchase?
Samsung nvme's are the easiest to box.
I even handed one back in person to the shop and got my refund.
RE: Samsung RMA - db8803 - 01-30-2021
(01-30-2021, 02:04 PM)ElieMK Wrote:(01-30-2021, 01:02 PM)db8803 Wrote:(01-30-2021, 10:00 AM)mothered Wrote: If you don't give them reason to check the return, they most likely won't.
Does the box support using the sealed box method?
Well i already told them the item is not working anymore, so this suggests, that i have opened and used it for a while. That is why i believe they will check and test the item before they send a replacement. Any ideas how to bypass this?
Why not just box return the item to original purchase?
Samsung nvme's are the easiest to box.
I even handed one back in person to the shop and got my refund.
Because i used DNA...
RE: Samsung RMA - mothered - 01-30-2021
(01-30-2021, 01:02 PM)db8803 Wrote: Well i already told them the item is not working anymore, so this suggests, that i have opened and used it for a while. That is why i believe they will check and test the item before they send a replacement. Any ideas how to bypass this?Given the Item weighs 30 grams at the most, stating the obvious, simply box them when they request the return.
RE: Samsung RMA - db8803 - 02-01-2021
(01-30-2021, 03:38 PM)mothered Wrote:(01-30-2021, 01:02 PM)db8803 Wrote: Well i already told them the item is not working anymore, so this suggests, that i have opened and used it for a while. That is why i believe they will check and test the item before they send a replacement. Any ideas how to bypass this?Given the Item weighs 30 grams at the most, stating the obvious, simply box them when they request the return.
Well i shipped the item via DHL's prepaid Return label and now i will see if this goes thru. Because they told me they will test the item and them send a replacement or repair it. So probably i have 50% chance of success.
RE: Samsung RMA - mothered - 02-02-2021
(02-01-2021, 07:22 PM)db8803 Wrote: Well i shipped the item via DHL's prepaid Return labelWhat Item did you actually send?
RE: Samsung RMA - db8803 - 02-02-2021
(02-02-2021, 03:15 AM)mothered Wrote:(02-01-2021, 07:22 PM)db8803 Wrote: Well i shipped the item via DHL's prepaid Return labelWhat Item did you actually send?
Just the original box of the SSD with everything inside, without the item itself.
RE: Samsung RMA - mothered - 02-02-2021
(02-02-2021, 08:30 AM)db8803 Wrote: Just the original box of the SSD with everything inside, without the item itself.Due to your claim of a nonfunctional Item as the reason for the return, I'd say they'll check It before Issuing a refund/replacement.
Fingers crossed they don't.