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+--- Thread: GoPro (/Thread-GoPro--132706)
GoPro - ElieMK - 01-10-2021
Just want to share that gopro se work so if others wanted to do it.
Gopro is known for its bad customer service so it will be ok your favour.
Order was for 400-ish
Claim dna.
Gopro will throw you around for a week or 2
Open a case with PayPal
PayPal will refund you the money
Sell on your gopro or keep for use
You WILL have to raise a case with PayPal. Gopro will not answer or reply and PayPal will close your case in your favour for a full refund.
RE: GoPro - Brendaddy - 01-10-2021
Quote:Gopro will not answer or reply to PayPalThat’s very odd they offer PayPal but ignore a dispute from them they just refunded themselves
RE: GoPro - mothered - 01-11-2021
(01-10-2021, 09:31 PM)Brendaddy Wrote: That’s very odd they offer PayPal but ignore a dispute from themI'd say It's safe to assume, that they'll catch on and tighten their claims management a lot sooner than later.
RE: GoPro - ElieMK - 01-12-2021
(01-11-2021, 03:05 AM)mothered Wrote:(01-10-2021, 09:31 PM)Brendaddy Wrote: That’s very odd they offer PayPal but ignore a dispute from themI'd say It's safe to assume, that they'll catch on and tighten their claims management a lot sooner than later.
Since their support/ customer service/ orders team is so unbelievably bad to the point of non existent, it makes SEing gopro directly pretty easy through paypal.
1.6 stars out of 5 - Everyone complaining about the same thing. It is an easy 400 made from them
https://uk.trustpilot.com/review/gopro.com
RE: GoPro - mothered - 01-12-2021
(01-12-2021, 01:01 AM)ElieMK Wrote: Since their support/ customer service/ orders team is so unbelievably bad to the point of non existent, it makes SEing gopro directly pretty easy through paypal.They don't seem to have a protocol In place when processing orders and claims. At the time of this post, they're a complete mess.
1.6 stars out of 5 - Everyone complaining about the same thing. It is an easy 400 made from them
https://uk.trustpilot.com/review/gopro.com
Take advantage of PayPal disputes/claims and chargebacks while you can.
RE: GoPro - drFritz - 02-06-2021
Anyone tried this recently, still works? Or would I be better off trying on Amazon?
RE: GoPro - mothered - 02-07-2021
(02-06-2021, 07:37 PM)drFritz Wrote: Anyone tried this recently, still works?I'd say It should.
I can't see the company making major changes In a space of 4 weeks.
RE: GoPro - Brendaddy - 02-07-2021
(02-06-2021, 07:37 PM)drFritz Wrote: Anyone tried this recently, still works? Or would I be better off trying on Amazon?On trustpilot their reviews show that customer service is non-responsive so I would assume yes.
RE: GoPro - mothered - 02-07-2021
(02-07-2021, 06:55 AM)Brendaddy Wrote: On trustpilot their reviews show that customer service is non-responsive so I would assume yes.Well, that answers all questions and concerns.
How recent are the reviews?
RE: GoPro - Brendaddy - 02-07-2021
(02-07-2021, 09:43 AM)mothered Wrote: How recent are the reviews?There is a couple that have been posted in the past 24 hours but there are a lot in this past week.