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Pages: 1 2

Dyson - refa - 07-02-2020

Hello sinister! I saw some trusted dyson se service on telegram/se forums. Anyone know what method they use?

RE: Dyson - SE.UK - 07-02-2020

in the UK, I know they use the parcel force swap and exchange thing. Used it a while back with an empty box worked fine - was a long time ago though

RE: Dyson - Jay875 - 07-03-2020

(07-02-2020, 10:01 PM)Cyb3rc0bra Wrote: Hello sinister! I saw some trusted dyson se service on telegram/se forums. Anyone know what method they use?

They either get a Advanced replacement or they Faketid the return label.

Dyson doesnt check thier warehouse they send out the replacement once they see you sent your return
sometimes you need to ask them where your return is its simple right now.

RE: Dyson - mothered - 07-03-2020

(07-02-2020, 10:19 PM)SE.UK Wrote: Used it a while back with an empty box worked fine
Empty box with a vacuum cleaner of significant weight?

RE: Dyson - SE.UK - 07-03-2020

(07-03-2020, 04:09 AM)mothered Wrote:
(07-02-2020, 10:19 PM)SE.UK Wrote: Used it a while back with an empty box worked fine
Empty box with a vacuum cleaner of significant weight?

yep! I was asked to only send back the body and keep the accessories - so it worked in my favour and the packaging itself had a good weight.

RE: Dyson - refa - 07-03-2020

(07-02-2020, 10:19 PM)SE.UK Wrote: in the UK, I know they use the parcel force swap and exchange thing. Used it a while back with an empty box worked fine - was a long time ago though

They ask order id or serial code?

RE: Dyson - SE.UK - 07-03-2020

(07-03-2020, 08:57 AM)Cyb3rc0bra Wrote:
(07-02-2020, 10:19 PM)SE.UK Wrote: in the UK, I know they use the parcel force swap and exchange thing. Used it a while back with an empty box worked fine - was a long time ago though

They ask order id or serial code?

Ah sorry, yeah it was a double dip refund so off the back of the purchase. Haven't tried with RMA yet, but can give it a crack with my current Dyson to see?

RE: Dyson - mothered - 07-03-2020

(07-03-2020, 08:55 AM)SE.UK Wrote:
(07-03-2020, 04:09 AM)mothered Wrote:
(07-02-2020, 10:19 PM)SE.UK Wrote: Used it a while back with an empty box worked fine
Empty box with a vacuum cleaner of significant weight?

yep! I was asked to only send back the body and keep the accessories - so it worked in my favour and the packaging itself had a good weight.
Goodness me, they certainly need to reassess their claims management/procedures.

From an SE'ers standpoint, obviously a job well done.

RE: Dyson - jhuggy123 - 07-03-2020

How much did you do bro? Thinking of doing 1 myself if its that easy

RE: Dyson - Realfunder - 01-08-2022

Still working there sending a courier to swap my “faulty” item

(07-02-2020, 10:19 PM)SE.UK Wrote: in the UK, I know they use the parcel force swap and exchange thing. Used it a while back with an empty box worked fine - was a long time ago though