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Currys/John Lewis FTID - Printable Version

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Currys/John Lewis FTID - TiPs - 05-23-2020

Hello,

Was wondering if someone can help me please, Looking at FTID these retailers by saying item arrived damaged etc then FTID.

Would this work ?

Thanks

RE: Currys/John Lewis FTID - Filament - 05-23-2020

Only one way to find out. If it doesn't, you can always return the item. Post an update if you go at it Smile

RE: Currys/John Lewis FTID - Brunello - 05-23-2020

(05-23-2020, 04:42 PM)TiPs Wrote: Hello,

Was wondering if someone can help me please, Looking at FTID these retailers by saying item arrived damaged etc then FTID.

Would this work ?

Thanks

I’ve tried to do it with pc currys, unfortunately they will collect the parcel with DPD and there’s no way to ship it by my self.

John Lewis probably is easier because I think they use Royal Mail prepaid label.

RE: Currys/John Lewis FTID - mothered - 05-24-2020

The objective of one particular FTID method, Is to show the tracking number as delivered (carrier-wise), but no record of the package Itself (company-wise).

As such, a manual refund/replacement will be Issued- as there will be no entry In their systems for an automated process.

RE: Currys/John Lewis FTID - TiPs - 05-24-2020

Thanks everyone for the comments.

I will keep you posted on any developments Smile

RE: Currys/John Lewis FTID - mothered - 05-24-2020

(05-23-2020, 11:23 PM)Brunello Wrote: I’ve tried to do it with pc currys, unfortunately they will collect the parcel with DPD and there’s no way to ship it by my self.
Now that you're aware of how they operate, In future, simply tell them that you've already sent It before they have the chance to suggest the pickup with DPD.

RE: Currys/John Lewis FTID - Brunello - 05-24-2020

(05-24-2020, 04:09 PM)mothered Wrote:
(05-23-2020, 11:23 PM)Brunello Wrote: I’ve tried to do it with pc currys, unfortunately they will collect the parcel with DPD and there’s no way to ship it by my self.
Now that you're aware of how they operate, In future, simply tell them that you've already sent It before they have the chance to suggest the pickup with DPD.

My bad to be honest.

I did not read the return policy thoroughly, unfortunately it’s written in the Covid update that they will collet the parcel via DPD.

I definitely should have planned better, maybe ringing them in order to find out their policy before placing the order.

RE: Currys/John Lewis FTID - mothered - 05-24-2020

(05-24-2020, 04:34 PM)Brunello Wrote:
(05-24-2020, 04:09 PM)mothered Wrote:
(05-23-2020, 11:23 PM)Brunello Wrote: I’ve tried to do it with pc currys, unfortunately they will collect the parcel with DPD and there’s no way to ship it by my self.
Now that you're aware of how they operate, In future, simply tell them that you've already sent It before they have the chance to suggest the pickup with DPD.

My bad to be honest.

I did not read the return policy thoroughly, unfortunately it’s written in the Covid update that they will collet the parcel via DPD.

I definitely should have planned better, maybe ringing them in order to find out their policy before placing the order.
As with every SE, It's always good practice to research their terms, particularly for any changes/updates. You can then prepare your method based on your findings.

In this case, take the positive out of the negative- you're now aware of what should be done the next time around.

RE: Currys/John Lewis FTID - TiPs - 05-24-2020

Curry's does show on the Royal Mail returns website where you can go on and generate an label for Curry's.

I wonder if this would work

RE: Currys/John Lewis FTID - SE.UK - 05-24-2020

John Lewis have the Hermes pickup method btw, so could've gone straight there to return!