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+--- Thread: Amazon account closure (/Thread-Amazon-account-closure)
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Amazon account closure - jdeemlg - 05-05-2020
Hi,
Bit of advice here, I previously SE'd amazon back in the day where live chat would refund any order on any account for any amount without caring, a lot. I got my account closed. Ive always been able to reopen new accounts and have not SE'd them since, but if ever I had an issue with them and talk to them, my account is closed the next day (obviously putting my old account and new one togehther so i avoid CS at all costs), anyway maybe this is karma hitting me in the ass.
Orders a headset along with some cans of energy drink, headset was £250 and the cans were about £20. Anyway the parcel never turned up, genuielly and honest. I contacted CS who said the cans were out of stock so would process a refund, they would also send out a new headset as that was in stock (i genuinally wanted the item and was paying for it), anyway the item gets delayed in transit, it was dispatched last friday, and delayed, I think it got lost to be honest as the tracking never updated, i had 4+ orders after this one which all have arrived with no issues, this one never even made it to the sorting facility. I contacted them again and they created a new order for the headset, showed preparing to dispatch to arrive thursday, so thought that was the end of it.
Got an email 20 mins ago, cancelling the headset reorder and closing my account (surprised it didnt happen earlier) but this is a genuine issue and not an SE. Anyone have an idea on how to proceed, they wont talk to me about it but obviously i wont just write £250 off as it is genuine. All I get told is my account is closed and the order is cancelled and will not be dispatched.
I also have 2 open returns (ordered 2 different items to try which one was best to send back the wrong 2) which I sent back thismorning so that could be a struggle too.
Account has about 20+ legit orders on it with 0 refunds, only normal genuine returns which is about 3 items in total. Any help would be appreciated.
RE: Amazon account closure - mothered - 05-05-2020
Quote:Got an email 20 mins ago, cancelling the headset reorder and closing my account (surprised it didnt happen earlier) but this is a genuine issue and not an SEOn what grounds did they close your account?
RE: Amazon account closure - jdeemlg - 05-05-2020
(05-05-2020, 09:52 PM)mothered Wrote:Quote:Got an email 20 mins ago, cancelling the headset reorder and closing my account (surprised it didnt happen earlier) but this is a genuine issue and not an SEOn what grounds did they close your account?
Linked to an account that had previously been closed for violating the terms of service
RE: Amazon account closure - mothered - 05-05-2020
(05-05-2020, 09:55 PM)jdeemlg Wrote:Given you've violated their terms, It will be a somewhat arduous task requesting to reopen the account.(05-05-2020, 09:52 PM)mothered Wrote:Quote:Got an email 20 mins ago, cancelling the headset reorder and closing my account (surprised it didnt happen earlier) but this is a genuine issue and not an SEOn what grounds did they close your account?
Linked to an account that had previously been closed for violating the terms of service
Quote:they wont talk to me about it^ This Is absolute nonsense. They're obligated to speak with the account holder.
Keep contacting them.
RE: Amazon account closure - jdeemlg - 05-05-2020
(05-05-2020, 10:01 PM)mothered Wrote:#(05-05-2020, 09:55 PM)jdeemlg Wrote:Given you've violated their terms, It will be a somewhat arduous task requesting to reopen the account.(05-05-2020, 09:52 PM)mothered Wrote: On what grounds did they close your account?
Linked to an account that had previously been closed for violating the terms of service
Quote:they wont talk to me about it^ This Is absolute nonsense. They're obligated to speak with the account holder.
Keep contacting them.
Any idea what i can do to try and sort this missing headset, they already refunded the cheap item, were due to resend the one i want to keep tomorrow
RE: Amazon account closure - mothered - 05-06-2020
(05-05-2020, 10:39 PM)jdeemlg Wrote: Any idea what i can do to try and sort this missing headset
The headset Is related to the closed account, correct?
RE: Amazon account closure - Checkpoint - 05-06-2020
how many times did you refund on the original account to get the account closed?
RE: Amazon account closure - jdeemlg - 05-07-2020
(05-06-2020, 09:11 AM)mothered Wrote:(05-05-2020, 10:39 PM)jdeemlg Wrote: Any idea what i can do to try and sort this missing headset
The headset Is related to the closed account, correct?
Yes the headset is on the account they just closed, was emailing with literally instant responses today. Confirmed when my return is with them I’ll get the money but the headset is cancelled. Emailed back all the info and got no reply after about 4 emails back and forth. Waiting for more info now.
RE: Amazon account closure - mothered - 05-07-2020
(05-07-2020, 02:39 AM)jdeemlg Wrote:(05-06-2020, 09:11 AM)mothered Wrote:(05-05-2020, 10:39 PM)jdeemlg Wrote: Any idea what i can do to try and sort this missing headset
The headset Is related to the closed account, correct?
Yes the headset is on the account they just closed, was emailing with literally instant responses today. Confirmed when my return is with them I’ll get the money but the headset is cancelled. Emailed back all the info and got no reply after about 4 emails back and forth. Waiting for more info now.
Given the headset Is linked to the closed account, I'd be very surprised If they decide to reverse the cancellation.
Please keep us updated.
RE: Amazon account closure - jdeemlg - 05-07-2020
Well they have said my account wont be reopened and would need a police report to issue me a new headset / refund. So there is hope there, however I had logged into the account today and all privleges are back on teh account, I can order, view orders, make returns with no issues.