Amazon account closure 05-05-2020, 07:57 PM
#1
Hi,
Bit of advice here, I previously SE'd amazon back in the day where live chat would refund any order on any account for any amount without caring, a lot. I got my account closed. Ive always been able to reopen new accounts and have not SE'd them since, but if ever I had an issue with them and talk to them, my account is closed the next day (obviously putting my old account and new one togehther so i avoid CS at all costs), anyway maybe this is karma hitting me in the ass.
Orders a headset along with some cans of energy drink, headset was £250 and the cans were about £20. Anyway the parcel never turned up, genuielly and honest. I contacted CS who said the cans were out of stock so would process a refund, they would also send out a new headset as that was in stock (i genuinally wanted the item and was paying for it), anyway the item gets delayed in transit, it was dispatched last friday, and delayed, I think it got lost to be honest as the tracking never updated, i had 4+ orders after this one which all have arrived with no issues, this one never even made it to the sorting facility. I contacted them again and they created a new order for the headset, showed preparing to dispatch to arrive thursday, so thought that was the end of it.
Got an email 20 mins ago, cancelling the headset reorder and closing my account (surprised it didnt happen earlier) but this is a genuine issue and not an SE. Anyone have an idea on how to proceed, they wont talk to me about it but obviously i wont just write £250 off as it is genuine. All I get told is my account is closed and the order is cancelled and will not be dispatched.
I also have 2 open returns (ordered 2 different items to try which one was best to send back the wrong 2) which I sent back thismorning so that could be a struggle too.
Account has about 20+ legit orders on it with 0 refunds, only normal genuine returns which is about 3 items in total. Any help would be appreciated.
Bit of advice here, I previously SE'd amazon back in the day where live chat would refund any order on any account for any amount without caring, a lot. I got my account closed. Ive always been able to reopen new accounts and have not SE'd them since, but if ever I had an issue with them and talk to them, my account is closed the next day (obviously putting my old account and new one togehther so i avoid CS at all costs), anyway maybe this is karma hitting me in the ass.
Orders a headset along with some cans of energy drink, headset was £250 and the cans were about £20. Anyway the parcel never turned up, genuielly and honest. I contacted CS who said the cans were out of stock so would process a refund, they would also send out a new headset as that was in stock (i genuinally wanted the item and was paying for it), anyway the item gets delayed in transit, it was dispatched last friday, and delayed, I think it got lost to be honest as the tracking never updated, i had 4+ orders after this one which all have arrived with no issues, this one never even made it to the sorting facility. I contacted them again and they created a new order for the headset, showed preparing to dispatch to arrive thursday, so thought that was the end of it.
Got an email 20 mins ago, cancelling the headset reorder and closing my account (surprised it didnt happen earlier) but this is a genuine issue and not an SE. Anyone have an idea on how to proceed, they wont talk to me about it but obviously i wont just write £250 off as it is genuine. All I get told is my account is closed and the order is cancelled and will not be dispatched.
I also have 2 open returns (ordered 2 different items to try which one was best to send back the wrong 2) which I sent back thismorning so that could be a struggle too.
Account has about 20+ legit orders on it with 0 refunds, only normal genuine returns which is about 3 items in total. Any help would be appreciated.
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